| Fantastic warranty [message #306403] |
Fri, 02 September 2016 20:15  |
jimtze
Messages: 92
Registered: June 2011
Location: Victoria, BC
Karma:
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Some time back, I recall a discussion on this board about Fantastic fans no longer being covered by their warranty. I purchased my coach in 2010 and the fantastic was installed by the previous owner. My guess is that it is about 15 years old. It has the power lift and rain sensor. The power lift stopped working although the motor seemed to be turning. The manual lift would also not work. I phoned the support line to inquire what parts I should order. The woman, after asking what the symptoms were, said that she would send me a new motor assembly and lift arm. I was expecting her to ask for a cc number but that did not happen. The parts arrived yesterday. No cost to me. Exceptional service.
Jim Bratvold
Victoria, BC
76 Eleganza ll
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