| Oops on the Zip Dee Awning [message #255586] |
Wed, 16 July 2014 11:26  |
Bob S.
Messages: 143
Registered: October 2012
Location: Rapid City, SD
Karma:
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Senior Member |
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I recently finished the interior remodel on my 78 Royale and took it on it's first trip. We took a 5 day excursion to music festival and everything worked perfectly. However at the end our stay I was getting ready to head home and started to put down the awning. As the awning came down I heard a gasp from the crowd of people watching me and then a very recognizable sound of fabric tearing. Evidently I was in the middle of a "Dumb A--" attack and forgot to shut the entry door before proceeding with the task at hand. Now I have a nice "L" shaped tear in the middle of my vintage awning and a huge hole in my pride.
When I got home I discovered that there is not a Zip Dee awning dealer in my home town so I called the factory to get a replacement fabric ordered. I spoke with a lady that seemed to have many years of experience in dealing with similar situations and told me what measurements I would need. She asked how soon I needed to use the awning. When I responded that I needed it in two weeks she said that she would send me patch and told me to adhere it to the awning with silicone caulk and it would hold until I get the new fabric installed. At that point she asked me if there is a Mrs. Schilling. When I responded yes, she promptly gave me the next set of instructions. This is a quote from the customer service rep "Well then don't do anything until you ask the Mrs. which side of the awning she wants the patch on, because if you don't ask her, you'll do it wrong". After a good chuckle she got my address and would not take my credit card for payment. She said this was on the house and asked me if I would like any fabric swatches to look at. She then told me that after I placed my order, I should have my new awning fabric in 7 to 10 days. WOW
The only point to my story is that the quality of friendly customer service I received from Zip Dee has been exceptional, and she made my expensive, stupid mistake almost enjoyable. I am beginning to believe that this type of customer service is common among the folks that help us take care of our GMC's. Kudos to Zip Dee
Bob and Pam Schilling
Rapid City, SD
"78 Royale
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