| Best Ever Return on Investment [message #230647] |
Thu, 21 November 2013 09:32  |
Bob S.
Messages: 143
Registered: October 2012
Location: Rapid City, SD
Karma:
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Senior Member |
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Earlier this year I called Jim Bounds for the first time after buying a GMC. After speaking with him for a while, he suggested that I join the Co-op. I took him up on it and paid the membership fee. Until yesterday, I had only used the service twice for very minor issues.
A little over a month ago my generator started acting up and since I travel a lot with my job, I haven't had a chance to look at it. We are now planning a trip from western South Dakota to Central Iowa for Thanksgiving and, of course, the weather turns cold. So I decided to take it to a local Onan shop to get it looked at. The problem began when the genset started stalling while driving, it would restart and run fine when sitting still.
Then another problem popped up that the starter drive would not stay engaged long enough to get it started.
Well the "technician" looked at it and then called me and said.
"I can see sparks coming from the back of the generator when it cranks over, but I can't get to it see what it is. My boss says the generator will have to be removed and diagnosed which could cost about $1000.00."
My first reaction was to call 911 for the pain in my chest. Then I thought, "no, call Jim B." Jim answered his phone immediately and after hearing my tale of woe, he gave me a couple of suggestions to have the repairman try. It was lunch time so I spent my lunch hour at the shop showing the mechanic what Jim had told me. He tried what Jim suggested and sure enough, there were sparks shooting out the back. He explained "See I can't get to that area and that is why it needs to come out."
I thought "Ok lets see how good Jim B. is." and so I called him again. He answered immediately again and I explained what we had.
He said you should be able to get at it, pull the drawer all the way out. I said "it wont come out any further." He replied "pull harder". I gave it a mighty tug and, by golly, the drawer pulled out further and gave us a lot more access.
Immediately (and I mean immediately) the tech found a loose ground at the back of the genset. He tightened it up and stated that was probably the cause of my stalling while driving issue. The starter would still not stay engaged long enough to start the engine. I had to get back to work and as I turned to leave the tech said "Oh there's a starter relay, I think I just found your problem." He replaced the part and everything is working fine.
The point to this rambling tale is the Jim Bounds really IS that good. Who would have thought that my $40.00 investment would save me over $700.00 the first time I really had an issue. I wish my 401K had a return anywhere close to that.
Jim Bounds I want to publicly thank you for your help. You saved me lots of money, an ambulance ride and possibly an uncomfortable explanation to an unhappy budget director(wife).
THANK YOU, THANK YOU, THANK YOU, Bob Schilling
Bob and Pam Schilling
Rapid City, SD
"78 Royale
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