| [GMCnet] Sears Lifetime Warranty [message #211181] |
Sat, 15 June 2013 18:27  |
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USAussie
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma:
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Senior Member |
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Todd,
Since I live in Australia I save up my tools I save my broken tools up and bring them back with me. The last time I was at Sears I
had a couple of screwdrivers, a few sockets, a ratchet and a pair of pliers. I found new replacements from the displays and went to
the cashier. I lined the old ones up next to the new ones and the girl began checking me out when a guy walks up and starts looking
at the tools and says something like "these tools don't look bad" followed up by "why do you have so many of them?" I looked him
straight in the eye and said; "I live in Australia and only come back to the USA on occasion. By the way I have been buying Sears
tools for forty years and have NEVER been questioned like this before, in the past anytime I brought in tool I considered broken it
was exchanged without question. Has Sears changed their policy?" The girl said; "there's no problem" and continued to do the
exchange and the guy walked away without saying a word.
Regards,
Rob M.
-----Original Message-----
From: Todd Sullivan
I recently returned a 1/2" ratchet to sears that had been living on the footwell of my lesbaru for about three months waiting for me
to simultaneously remember / have the time to detour by to get my "free replacement". When I took it in the guy looked at it and
reached for a drawer below the register and quickly removed a similar Craftsman 1/2" ratchet which he handed to me with the " I
diddnt steal it" yellow sticker on it, no packaging. I noticed that it was not a new ratchet immediately by the pipe cheater bar
cuts in the handle and some guy named Bart had engraved his name into the side of the gear head. That did not bother me nearly as
much as the banana shape of the handle. I pointed this out to the sales clerk and he remedied the situation by digging another
ratchet out of the drawer which was apparently historically owned by BJ. This ratchet had a straight handle and the gear head
worked. It had a couple of cheater bar cuts in it as well which made it a pretty like k
ind and quality replacement for mine.
It used to be when you broke a craftsman tool you got a NEW one.
Times change I guess
Todd Sullivan
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Regards,
Rob M. (USAussie)
The Pedantic Mechanic
Sydney, Australia
'75 Avion - AUS - The Blue Streak TZE365V100428
'75 Avion - USA - Double Trouble TZE365V100426
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