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[GMCnet] Good Sam Emergency Road Service [message #72573] Tue, 02 February 2010 02:18 Go to previous message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma:
Senior Member
G’day,

In light of Dan’s recent experience and in preparation of our upcoming USA
tour I went to the Good Sam website and downloaded the brochure on Emergency
Roadside Assistance & RV Towing.

Here’s what it says about towing (the CAPS are mine!):

TOWING SERVICE
Our 24-hour, 365-days-a-year dispatch center is available with one toll-free
call. There are no pre-set mileage or dollar limits. When you call for
service, Good Sam RV ERS pays 100% of the towing fees for the delivery of
your vehicle to the NEAREST INDEPENDENT PROFESSIONAL SERVICE CENTER.
However, you must request disablement assistance through our telephone
dispatch center within 24 hours of the disablement. IF YOU MAKE ANY REQUEST
FOR YOUR VEHICLE TO BE TAKEN TO A LOCATION OTHER THAN THE NEAREST
PROFESSIONAL SERVICE CENTER, THE MILEAGE FEE (FOR THE EXTRA DISTANCE ONLY)
WILL BE AT YOUR EXPENSE.

If you request to be towed to a location other than the nearest professional
service center, you will not be entitled to a secondary tow for the same
disablement. A request for a tow to your home would also require additional
payment if that distance exceeds the distance to the nearest professional
service center.

Note that service providers and facilities referred to members by Affinity
Road & Travel Club, Inc. (ART) are independent businesses neither owned;
controlled nor operated by ART. THE RESPONSIBILITY FOR DAMAGE, LOSS, OR
UNSATISFACTORY WORKMANSHIP LIES SOLELY WITH THE SERVICE PROVIDERS AND
FACILITIES PROVIDING THE SERVICE, RATHER THAN WITH ART. Subject to the
provisions of this brochure, towing services are also provided for
membership-owned vehicles which become disabled as a result of a collision.

Note: Fees for services that you hire on your own are not reimbursable.

The statement "NEAREST INDEPENDENT PROFESSIONAL SERVICE CENTER" is wide open
for interpretation! For the hell of it I'm going to contact GS and see if I
can get a detailed definition of that statement.

Furthermore considering the statement; "THE RESPONSIBILITY FOR DAMAGE, LOSS,
OR UNSATISFACTORY WORKMANSHIP LIES SOLELY WITH THE SERVICE PROVIDERS AND
FACILITIES PROVIDING THE SERVICE, RATHER THAN WITH ART." Perhaps ART should
change their name to Pontius Pilot Road & Travel Club, Inc.! ;-)

While I am a member of Good Sam I did not realize that am not a member and
do not have the actual policy to review.

I have sent the following email to Good Sam ERS.

Hi, I own a classic 1975 GMC Avion Motorhome on which I spent a great deal
of time and money restoring. I am considering membership, however, I note
that according to your brochure if my GMC requires towing I would be taken
to the "nearest independent professional service center." Could you please
provide detailed information on or examples of what Good Sam defines as an
"independent professional service center." Thank you, Rob

Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426

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Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426

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