Home » Public Forums » GMCnet » [GMCnet] FMCA Roadside assistance
| [GMCnet] FMCA Roadside assistance [message #337566] |
Tue, 02 October 2018 20:52  |
JerryW
Messages: 256
Registered: August 2018
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I am always amazed how often this kind of stuff comes up in the GMC community. Unfortunately such information is rarely accurate. I am am an FMCA National Director representing the GMC Cascaders club, my wife is an FMCA National Director representing GMC Western States. I also serve as the Chair of the FMCA Review Council (think Atty General) for this organization representing over 75,000 family memberships serving over 150,000 RVers - by far the largest such special interest group in or around RV owners.
As Jim H. Said, one important function is event liability insurance for all our GMC clubs. Other member benefits include contracted services like roadside assistance and exceptional assistance if you or someone in your family becomes ill or has an accident while traveling in the US, Canada or Mexico. This “free” member benefit comes along for the ride with your $60/50 per year FMCA membership fee. There are only two or three companies that everyone in the industry contracts with to provide roadside assistance. So, when you hear one tale about poor service and another about good service, chances are good the story teller is describing the same company. Go figure. Those two or three actual service providers have lists of towing companies who contract with them to respond when called. The operator looks at where you are and calls the nearest tow company on their subscriber list.
If that company is already busy, or doesn’t want the call for whatever reason, the operator calls the next closest tow company. Depending on where you are and when you need help the operator might have to call a bunch of tow companies before one says yes. Now, does that mean that tow company intends to rush right out? Or that they have any idea what they are doing? Or how to properly tow a GMC? Or are willing to tow you to someone knowledgeable about servicing our GMCs? Nope.
So, what do you need to do? Tell the operator on your first call that your GMC is unique and unlike most any other motorhome. Ask them to query the owner of the place they intend to tow you how many GMC motor homes they have serviced in the last 24 months. Once they get a tow truck willing (not necessarily able) to tow you, they will start calling around to find a nearby place to take your motorhome.
Finding none that have worked on GMC motorhomes in the last 24 months the operator will frequently ask you where you want to be taken. Tell them a destination within reason and most often they will say ok. Now, notice that you are not talking with an employee of the company that sold you the roadside assistance service, you are talking with an employee of they company they use to fulfill the service they sold you.
Makes not one whit bit of difference who you thought you were using, they all work the same way through the same two or three contractors who actually provide the service. Now, armed with this bit of info, be sure you use your mr. nice guy tone of voice if you really want to be helped. The person at the other end of the line has lots of ways to blow you off. Your job is to be so nice that they actually decide to help you. And, remember, it. makes little difference who sold you the policy, they all use the same small number of providers.
Bottom line, FMCA bends over backward to provide services to GMC owners as we represent a big part of their past and a respected part of their future. If in doubt, call the FMCA VP for your region and ask them to intervene on your behalf. Their names, phone numbers and email addresses are listed in every edition of the magazine.
Jerry
Jerry Work
The Dovetail Joint
Fine furniture designed & hand crafted
in the 1907 former Masonic Temple building
in historic Kerby, OR
http://jerrywork.com
.........
Date: Tue, 02 Oct 2018 09:50:05 -0600
From: slc
To: gmclist@list.gmcnet.org
Subject: Re: [GMCnet] FMCA roadside assistance
Message-ID:
Content-Type: text/plain; charset="utf-8"
So I have been told that it's a good idea to join FMCA ----- but I thought joining the road service was one of the perks.
--If they are going the way of other road service companies and will deny older models like the GMC, ESPECIALLY a model like the GMC that is so well
followed by so many owners and cared for like a cult, maybe I need to take a second look. Now that FMCA is becoming discriminatory against older
RV's, especially GMC in that catagory, I would suggest that they have too much clout in this hobby. It almost suggest that anyone that is denied a
service just because of age should stay away from FMCA or anything they support as they are not supporting the GMC anymore.
Just saying.....
I have not yet signed up and I had trouble with their web sight when I was going to sign up, so I am having a second thought on that now.
I have the GOOD SAM road service and I have some rather odd experiences with them, the service is going bad, it has been on the decline from the great
service they once were when I bought my first SOB 20 years ago. I've filed complaints against their agents, one they supposedly retrained because of
her actions, the last one was involved with two agents, where because my phone battery was dying, the police that came by to check on me called them
to check on the tow truck. He was on about 15 minutes and when he hung up, he looked at me and said he understood my frustration. GS uses a GPS
locator now. I give them the intersecting streets in the northern town that I am in, THEY proceed to tell me I am 60 miles away from where I am, and
no amount of me telling them they are wrong will change their mind. Somehow we got through this, they send a truck but a block away to a McDonalds.
I never mentioned McDonalds as I told them I was in a strip mall by a grocery store. The truck finally pulls up says the only reason he found me was
because my emerg flashers were on. He tows me and there is the paper signing for GS and a small cash charge ( I still don't know why ) for the
driver. As I hand the cash charge over, the driver tells me that GS told him to charge me way more than they ask. THIS WAS GOOD SAM! ! !
With this latest information, I a scoping out other services. The list seems to be getting smaller as more people are reporting similar problems.
Its convenient to have a service but in the long run will we end up paying on our own for road service? would it be worth it?
-- I think the max GS wants to pay is about $100 but may go more but they only want to take you to A SERVICE LOCATION THAT SAYS THEY CAN SERVICE YOUR
VEHICLE. How many have ever seen the GMC motorhome? If we get to be towed to a particular location, will they now drop us???? Seems so.
-- If I were away, I'd prefer to be taken to a GMC dealer. They may not know the vehicle like they did in the GMC motorhomes heyday, but they know
GMC's. Being towed to a shop where the mechanic is missing his two front teeth, dressed in bib overalls, in the middle of the woods would be
uncomfortable to say the least.
........
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| Re: [GMCnet] FMCA Roadside assistance [message #337577 is a reply to message #337566] |
Wed, 03 October 2018 08:21  |
jhbridges
Messages: 8412
Registered: May 2011
Location: Braselton ga
Karma: -74
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Emery -
Assuming the roadside assistance does cover my coach, how do I get the person who answered the phone to understand this? She was polite, nice, apologetic, and firm. Can you as an Officer of that outfit get a final decree? Basically alls I need is to get the thing off the freeway when it quits. Past that I can handle it, although it would be nice to get taken someplace where it could be fixed.
--johnny
Foolish Carriage, 76 26' Eleganza(?) with beaucoup mods and add - ons.
Braselton, Ga.
I forgive them all, save those who hurt the dogs. They must answer to me in hell
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| Re: [GMCnet] FMCA Roadside assistance [message #337594 is a reply to message #337577] |
Wed, 03 October 2018 18:57 |
JerryW
Messages: 256
Registered: August 2018
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Sorry, Johnny. I am not an officer of FMCA. I believe James Hupy may be who you are thinking of.
Emery Stora
77 Kingsley
Frederick, CO
> On Oct 3, 2018, at 7:21 AM, Johnny Bridges via Gmclist wrote:
>
> Emery -
> Assuming the roadside assistance does cover my coach, how do I get the person who answered the phone to understand this? She was polite, nice,
> apologetic, and firm. Can you as an Officer of that outfit get a final decree? Basically alls I need is to get the thing off the freeway when it
> quits. Past that I can handle it, although it would be nice to get taken someplace where it could be fixed.
>
> --johnny
> --
> 76 26' Eleganza(?) with beaucoup mods and add - ons.
> Braselton, Ga.
> "I forgive them all, save those who hurt the dogs. They must answer to me in hell" - ol Andy, paraphrased
>
>
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| Re: [GMCnet] FMCA Roadside assistance [message #337595 is a reply to message #337594] |
Wed, 03 October 2018 19:22 |
C Boyd
Messages: 2629
Registered: April 2006
Karma: 18
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Johnny, Jerry Work is whom you are looking for. His sign in on top of the forum is also Emery Stora via Gmclist... I have reported it to
Moderator but it falls on deaf ears...
Emery Stora via Gmcli wrote on Wed, 03 October 2018 19:57Sorry, Johnny. I am not an officer of FMCA. I believe James Hupy may be who you are thinking of.
Emery Stora
77 Kingsley
Frederick, CO
> On Oct 3, 2018, at 7:21 AM, Johnny Bridges via Gmclist wrote:
>
> Emery -
> Assuming the roadside assistance does cover my coach, how do I get the person who answered the phone to understand this? She was polite, nice,
> apologetic, and firm. Can you as an Officer of that outfit get a final decree? Basically alls I need is to get the thing off the freeway when it
> quits. Past that I can handle it, although it would be nice to get taken someplace where it could be fixed.
>
> --johnny
> --
> 76 26' Eleganza(?) with beaucoup mods and add - ons.
> Braselton, Ga.
> "I forgive them all, save those who hurt the dogs. They must answer to me in hell" - ol Andy, paraphrased
>
>
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C. Boyd
76 Crestmont
East Tennessee
[Updated on: Wed, 03 October 2018 19:32] Report message to a moderator |
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| Re: [GMCnet] FMCA Roadside assistance [message #337599 is a reply to message #337566] |
Thu, 04 October 2018 07:28 |
jhbridges
Messages: 8412
Registered: May 2011
Location: Braselton ga
Karma: -74
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Thanks Chuck, I was confused. It would be nice though to have a determination from an Officer of the organization.
--johnny
Foolish Carriage, 76 26' Eleganza(?) with beaucoup mods and add - ons.
Braselton, Ga.
I forgive them all, save those who hurt the dogs. They must answer to me in hell
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| Re: [GMCnet] FMCA Roadside assistance [message #337600 is a reply to message #337566] |
Thu, 04 October 2018 07:42 |
jhbridges
Messages: 8412
Registered: May 2011
Location: Braselton ga
Karma: -74
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So I tried to send Jerry a private note to get clarification.
Jerry Work
[Find User] [Select from Buddy List]
There is no user named "Jerry Work" in this forum.
Oh well.....
--johnny
Foolish Carriage, 76 26' Eleganza(?) with beaucoup mods and add - ons.
Braselton, Ga.
I forgive them all, save those who hurt the dogs. They must answer to me in hell
[Updated on: Thu, 04 October 2018 07:42] Report message to a moderator |
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| Re: [GMCnet] FMCA Roadside assistance [message #337603 is a reply to message #337600] |
Thu, 04 October 2018 08:32 |
midlf
Messages: 2212
Registered: July 2007
Location: SE Wisc. (Palmyra)
Karma: 1
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Johnny Bridges wrote on Thu, 04 October 2018 07:42So I tried to send Jerry a private note to get clarification.
Jerry Work
[Find User] [Select from Buddy List]
There is no user named "Jerry Work" in this forum.
Oh well.....
--johnny
go to his webpage "http://jerrywork.com" click on "GMC motorcoach". Click on "Contact". A form is there you can use to contact him.
Steve Southworth
1974 Glacier TZE064V100150 (for workin on)
1975 Transmode TZE365V100394 (parts & spares)
Palmyra WI
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| Re: [GMCnet] FMCA Roadside assistance [message #337614 is a reply to message #337566] |
Thu, 04 October 2018 23:38 |
BoboBob13
Messages: 49
Registered: June 2018
Location: Las Vegas
Karma: -3
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I think there might be a bit of confusion here.
First you have to join FMCA and become a member-I think around $60 or so a year-A nice deal for what you get.
Then if you want the road side service policy that is a separate charge of $60 to $70 per year. It is and of itself
not free but you do get other benefits including some medical if you are away from home-all in all I think
it is a good deal as long as it all works when you go to use it and need it.
Bob
Bob Broadwell
75 Eleganza II-Rebuilt performance engine, Manny trans, Manny 1-ton front end, 73 23ft with a side bath getting some updates-both living in Las Vegas
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| Re: [GMCnet] FMCA Roadside assistance [message #337616 is a reply to message #337614] |
Fri, 05 October 2018 07:07 |
tphipps
Messages: 3005
Registered: August 2004
Location: Spanish Fort, AL
Karma: 9
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Senior Member |
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When you call, make sure that they understand "GMC motorhome." Ran out of gas, Argued with phone person about GMC. She told service provider 1989 Diesel Pusher. Guess what he dumped in the tank!
Cost the service provider $900 to have the tanks dropped and cleaned.
I had to pay for the diesel.
Tom
2012 Phoenix Cruiser model 2552
KA4CSG
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| Re: [GMCnet] FMCA Roadside assistance [message #337617 is a reply to message #337616] |
Fri, 05 October 2018 07:49 |
Dolph Santorine
Messages: 1236
Registered: April 2011
Location: Wheeling, WV
Karma: -41
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Senior Member |
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They keep finding better and better quality phone help, don’t they?
Next time try “Tesla Motorhome”. They will bring propane.
Dolph
DE AD0LF
Wheeling, West Virginia
1977 26’ ex-PalmBeach
1-Ton, Sullybilt Bags, Reaction Arms, 3.70 LSD, Manny Transmission, Howell EFI & EBL
“The Aluminum and Fiberglass Mistress"
> On Oct 5, 2018, at 8:07 AM, Thomas Phipps wrote:
>
> When you call, make sure that they understand "GMC motorhome." Ran out of gas, Argued with phone person about GMC. She told service provider 1989
> Diesel Pusher. Guess what he dumped in the tank!
> Cost the service provider $900 to have the tanks dropped and cleaned.
> I had to pay for the diesel.
> Tom
> --
> 2012 Phoenix Cruiser model 2552
> KA4CSG
>
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