| Maxxair Fan Warranty Service [message #300064] |
Mon, 02 May 2016 20:42  |
Darryl
Messages: 144
Registered: December 2011
Location: Northern California
Karma: 0
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Senior Member |
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I replaced both of the original cabin fans last year with Maxxair fans with the remote control and rain-sensing. Great improvement and they work as advertised except that the motor on one fan quit spinning. Everything else worked (it opened and closed as programmed and closed when it rained) but the fan wouldn't turn. So, I called the customer service number. After negotiating the phone menu I finally got to someone who asked just enough questions to verify the problem and said "OK, we'll send you a new fan motor". I had gathered up the invoice and other documentation but all he wanted was the serial number. Refreshing.
The motor arrived today. No instructions, of course, but how hard can it be? (We'll see.) I would have preferred they send swap out the whole unit (actually, I would have preferred they just send someone out to fix it) but this should solve the problem with a lot less hassle than I expected.
Darryl Meyers
1978 Eleganza II
El Dorado Hills, CA
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| Re: [GMCnet] Maxxair Fan Warranty Service [message #300069 is a reply to message #300064] |
Mon, 02 May 2016 22:23  |
jimk
Messages: 6734
Registered: July 2006
Location: Belmont, CA
Karma: 9
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Senior Member |
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Darrel,
Even Fantastic Fan does not send you a complete unit.
Max fan has better features.
I had several warranties the new Fantastic Fan co. refused to take care.
On Mon, May 2, 2016 at 6:42 PM, Darryl Meyers wrote:
> I replaced both of the original cabin fans last year with Maxxair fans
> with the remote control and rain-sensing. Great improvement and they work
> as
> advertised except that the motor on one fan quit spinning. Everything
> else worked (it opened and closed as programmed and closed when it rained)
> but
> the fan wouldn't turn. So, I called the customer service number. After
> negotiating the phone menu I finally got to someone who asked just enough
> questions to verify the problem and said "OK, we'll send you a new fan
> motor". I had gathered up the invoice and other documentation but all he
> wanted was the serial number. Refreshing.
>
> The motor arrived today. No instructions, of course, but how hard can it
> be? (We'll see.) I would have preferred they send swap out the whole unit
> (actually, I would have preferred they just send someone out to fix it)
> but this should solve the problem with a lot less hassle than I expected.
> --
> Darryl Meyers
>
> 1978 Eleganza II
>
> El Dorado Hills, CA
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>
--
Jim Kanomata
Applied/GMC, Fremont,CA
jimk@appliedairfilters.com
http://www.appliedgmc.com
1-800-752-7502
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Jim Kanomata
Applied/GMC
jimk@appliedairfilters.com
www.appliedgmc.com
1-800-752-7502
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