| Ragusa Backorders? [message #279051] |
Thu, 04 June 2015 11:23  |
Chris Tyler
Messages: 458
Registered: September 2013
Location: Odessa FL
Karma: 7
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Senior Member |
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Ordered a Ragusa step via Applied 4 months ago. Still don't have it.
Twice I have called Applied, who was told it would ship in 2 weeks.
Called again, and ragusa told them it was out of stock. Applied refunded my payment and kept the backorder open for me
Anyone else had a similar problem? Would I have been better off ordering directly? [same price]
76 Glenbrook
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| Re: Ragusa Backorders? [message #279052 is a reply to message #279051] |
Thu, 04 June 2015 11:39  |
jknezek
Messages: 1057
Registered: December 2007
Karma: 5
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Senior Member |
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Chris Tyler wrote on Thu, 04 June 2015 12:23Ordered a Ragusa step via Applied 4 months ago. Still don't have it.
Twice I have called Applied, who was told it would ship in 2 weeks.
Called again, and ragusa told them it was out of stock. Applied refunded my payment and kept the backorder open for me
Anyone else had a similar problem? Would I have been better off ordering directly? [same price]
When I was in FL I talked to Jeff at Alex Sirum. He said Ragusa is having a problem with their foundry. Until the problem is resolved, it is unlikely they will get new shipments. Applied may keep telling you 2 weeks, but I doubt they have a timeframe from Ragusa if Jeff didn't. This has been a problem since at least last summer.
Thanks,
Jeremy Knezek
1976 Glenbrook
Birmingham, AL
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| Re: Ragusa Backorders? [message #279138 is a reply to message #279052] |
Fri, 05 June 2015 12:38 |
Bob de Kruyff
Messages: 4260
Registered: January 2004
Location: Chandler, AZ
Karma: 1
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Senior Member |
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jknezek wrote on Thu, 04 June 2015 10:39Chris Tyler wrote on Thu, 04 June 2015 12:23Ordered a Ragusa step via Applied 4 months ago. Still don't have it.
Twice I have called Applied, who was told it would ship in 2 weeks.
Called again, and ragusa told them it was out of stock. Applied refunded my payment and kept the backorder open for me
Anyone else had a similar problem? Would I have been better off ordering directly? [same price]
When I was in FL I talked to Jeff at Alex Sirum. He said Ragusa is having a problem with their foundry. Until the problem is resolved, it is unlikely they will get new shipments. Applied may keep telling you 2 weeks, but I doubt they have a timeframe from Ragusa if Jeff didn't. This has been a problem since at least last summer.
My experience with Applied has been that I don't get billed till they ship.
Bob de Kruyff
78 Eleganza
Chandler, AZ
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| Re: [GMCnet] Ragusa Backorders? [message #279142 is a reply to message #279138] |
Fri, 05 June 2015 13:13 |
Kimberlea Weeks
Messages: 675
Registered: July 2010
Karma: 6
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Senior Member |
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I believe that Cinnebar has the Ragusa step in inventory. Call Steve and
check it out.
Kimberlea Weeks
VP Administration and Convention Manager
612.501.4600 | f.866.519.0047 | www.gmcmi.com
GMC Motorhomes International
1402 So. Cage Blvd | Unit 273 | Pharr | TX 78577-6288
*Mark on your calendar today!*
GMCMI 2015 Fall Convention | Friday, September 25 to Thursday, October 1
Central States Fairgrounds | Rapid City, South Dakota
On Fri, Jun 5, 2015 at 12:38 PM, Bob de Kruyff wrote:
> jknezek wrote on Thu, 04 June 2015 10:39
>> Chris Tyler wrote on Thu, 04 June 2015 12:23
>>> Ordered a Ragusa step via Applied 4 months ago. Still don't have it.
>>>
>>> Twice I have called Applied, who was told it would ship in 2 weeks.
>>>
>>> Called again, and ragusa told them it was out of stock. Applied
> refunded my payment and kept the backorder open for me
>>>
>>> Anyone else had a similar problem? Would I have been better off
> ordering directly? [same price]
>>
>>
>> When I was in FL I talked to Jeff at Alex Sirum. He said Ragusa is
> having a problem with their foundry. Until the problem is resolved, it is
>> unlikely they will get new shipments. Applied may keep telling you 2
> weeks, but I doubt they have a timeframe from Ragusa if Jeff didn't. This
> has
>> been a problem since at least last summer.
>
> My experience with Applied has been that I don't get billed till they ship.
> --
> Bob de Kruyff
> 78 Eleganza
> Chandler, AZ
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> GMCnet mailing list
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| Re: Ragusa Backorders? [message #279154 is a reply to message #279051] |
Fri, 05 June 2015 16:27 |
Chris Tyler
Messages: 458
Registered: September 2013
Location: Odessa FL
Karma: 7
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Senior Member |
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Thanks I will.
In fairness to Applied, they were originally told it had drop shipped to me already.
I think businesses often forget that it is better to be honest with people when there are delays and let them know up front
76 Glenbrook
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