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| Re: 69 banned GM words [message #250257 is a reply to message #250245] |
Wed, 21 May 2014 09:27   |
cbryan
Messages: 451
Registered: May 2012
Location: Ennis, Texas
Karma: 3
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Ken,
I agree at least that "Rolling Sarcophagus" isn't what I want to hear, especially in the context of the GMC motorhome which is cartouche-shaped! Hyperbole isn't reality, however. 
Interesting thing, people wanting to influence reality by language. Fix it, don't cover it up. I guess though that a number of cost and face-saving non-actions on recalls have resulted in no bad press, no lost money, no lost prestige. But if you do that every time, the one time you will have been discovered to cover it up, you are toast.
Best, and excellent "catch".
Carey from Ennis, Texas
78 Royale, 500 Cadillac, Rance Baxter EFI.
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| Re: 69 banned GM words [message #250275 is a reply to message #250257] |
Wed, 21 May 2014 17:11 |
Bob de Kruyff
Messages: 4260
Registered: January 2004
Location: Chandler, AZ
Karma: 1
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Senior Member |
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cbryan wrote on Wed, 21 May 2014 08:27Ken,
I agree at least that "Rolling Sarcophagus" isn't what I want to hear, especially in the context of the GMC motorhome which is cartouche-shaped! Hyperbole isn't reality, however.
Interesting thing, people wanting to influence reality by language. Fix it, don't cover it up. I guess though that a number of cost and face-saving non-actions on recalls have resulted in no bad press, no lost money, no lost prestige. But if you do that every time, the one time you will have been discovered to cover it up, you are toast.
Best, and excellent "catch".
Almost all of those terms would be forbidden in a normal engineering organization.
Bob de Kruyff
78 Eleganza
Chandler, AZ
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| Re: 69 banned GM words [message #250289 is a reply to message #250245] |
Wed, 21 May 2014 20:06 |
kerry pinkerton
Messages: 2565
Registered: July 2012
Location: Harvest, Al
Karma: 15
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Senior Member |
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We (Hewlett-Packard Consulting) were taught much the same thing. We did a lot of direct contact letters and later emails to clients and a poor choice of words could, and did, get us in hot water.
Kerry Pinkerton - North Alabama
Had 5 over the years. Currently have a '06 Fleetwood Discovery 39L
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| Re: 69 banned GM words [message #250330 is a reply to message #250289] |
Thu, 22 May 2014 07:13 |
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Matt Colie
Messages: 8547
Registered: March 2007
Location: S.E. Michigan
Karma: 7
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Senior Member |
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This has all been an ongoing issue with the impact of the inter-office memo.
When lawyers discovered that these were available as evidence of knowledge that a problem might exist, the wording of any communication about a possibly dangerous situation with any product either past or current production.
This was how I first heard "Thermal Event". We had a mule (OEM test of a new platform but with an old body to hide it) that caught fire due to a fuel system failure on our chassis dyno. Fortunately, our crew was very fast to react but there was still serious damage to the mule. Early in my communication I was schooled that what I had witnessed was a "Thermal Event" to "Non-Commercial" hardware.
By the time I got to McCord and was tasked intermittably with writing reports about condition of parts returned for warranty, I was well schooled in concise and limited descriptive terms. I still rarely say bolt. Fastener and cap-screw are allowed, but head bolts simply are not head bolts so that is was not allowed.
Matt
Matt & Mary Colie - Chaumière -'73 Glacier 23 - Members GMCMI, GMCGL, GMCES
Electronically Controlled Quiet Engine Cooling Fan with OE Rear Drum Brakes with Applied Control Arms
SE Michigan - Near DTW - Twixt A2 and Detroit
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