| [GMCnet] Sears Lifetime Warranty [message #211181] |
Sat, 15 June 2013 18:27  |
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USAussie
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
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Todd,
Since I live in Australia I save up my tools I save my broken tools up and bring them back with me. The last time I was at Sears I
had a couple of screwdrivers, a few sockets, a ratchet and a pair of pliers. I found new replacements from the displays and went to
the cashier. I lined the old ones up next to the new ones and the girl began checking me out when a guy walks up and starts looking
at the tools and says something like "these tools don't look bad" followed up by "why do you have so many of them?" I looked him
straight in the eye and said; "I live in Australia and only come back to the USA on occasion. By the way I have been buying Sears
tools for forty years and have NEVER been questioned like this before, in the past anytime I brought in tool I considered broken it
was exchanged without question. Has Sears changed their policy?" The girl said; "there's no problem" and continued to do the
exchange and the guy walked away without saying a word.
Regards,
Rob M.
-----Original Message-----
From: Todd Sullivan
I recently returned a 1/2" ratchet to sears that had been living on the footwell of my lesbaru for about three months waiting for me
to simultaneously remember / have the time to detour by to get my "free replacement". When I took it in the guy looked at it and
reached for a drawer below the register and quickly removed a similar Craftsman 1/2" ratchet which he handed to me with the " I
diddnt steal it" yellow sticker on it, no packaging. I noticed that it was not a new ratchet immediately by the pipe cheater bar
cuts in the handle and some guy named Bart had engraved his name into the side of the gear head. That did not bother me nearly as
much as the banana shape of the handle. I pointed this out to the sales clerk and he remedied the situation by digging another
ratchet out of the drawer which was apparently historically owned by BJ. This ratchet had a straight handle and the gear head
worked. It had a couple of cheater bar cuts in it as well which made it a pretty like k
ind and quality replacement for mine.
It used to be when you broke a craftsman tool you got a NEW one.
Times change I guess
Todd Sullivan
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Regards,
Rob M. (USAussie)
The Pedantic Mechanic
Sydney, Australia
'75 Avion - AUS - The Blue Streak TZE365V100428
'75 Avion - USA - Double Trouble TZE365V100426
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| Re: [GMCnet] Sears Lifetime Warranty [message #211183 is a reply to message #211181] |
Sat, 15 June 2013 19:06  |
mojoe
Messages: 319
Registered: November 2012
Location: Monroe, NC
Karma: 0
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Local Sears does not replace ratchets.. It repairs them while you wait.
Joe Kemenczky..
1975 Eleganza ll " Odie " 75,000 miles..
"When I was younger, I could remember anything, whether it had happened or not." - Mark Twain.
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| Re: [GMCnet] Sears Lifetime Warranty [message #211218 is a reply to message #211194] |
Sat, 15 June 2013 23:35 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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About 11 or 12 years ago my daughter worked at Sears Hardware. She "repaired" most ratchets that came in and gave them back to the customer.
She was not allowed to wait on me. So when I brought in a ratchet she called the manager over to take care of me. When she explained that I was her father the manager said "Do not repair that one. Give him anew one." Repair or replace is an option and up to the Sears employee at the time.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: [GMCnet] Sears Lifetime Warranty [message #211227 is a reply to message #211181] |
Sun, 16 June 2013 06:45 |
kerry pinkerton
Messages: 2565
Registered: July 2012
Location: Harvest, Al
Karma: 15
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Senior Member |
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About 40 years ago, I got a 6" 'PennCraft' (JC Penney) adjustable wrench for Christmas. Lifetime warranty. It's still in perfect condition in spite of being used often, but I've often wondered what will happen when I take it back because they no longer sell tools.
Kerry Pinkerton - North Alabama
Had 5 over the years. Currently have a '06 Fleetwood Discovery 39L
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| Re: [GMCnet] Sears Lifetime Warranty [message #211240 is a reply to message #211233] |
Sun, 16 June 2013 09:25 |
Smith
Messages: 17
Registered: July 2012
Location: Central CA
Karma: 0
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Junior Member |
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Don't know about Ace, but Orchard Supply Hardware recently spun off from Sears and still carries Craftsman. I have exchanged a couple of ratchets there, replaced with new ones off the shelf, no questions and no hassles.
1977 Eleganza II
1976 Palm Beach
California Central Coast
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| Re: [GMCnet] Sears Lifetime Warranty [message #211249 is a reply to message #211181] |
Sun, 16 June 2013 10:17 |
Chr$
Messages: 2690
Registered: January 2004
Location: Scottsdale, AZ
Karma: 1
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Home Depot will exchange your Craftsman for Husky, of which, are mostly the same mfg.
-Chr$: Perpetual SmartAss
Scottsdale, AZ
77 Ex-Kingsley 455 SOLD!
2010 Nomad 24 Ft TT 390W PV W/MPPT, EV4010 and custom cargo door.
Photosite: Chrisc GMC:"It has Begun" TT: "The Other Woman"
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| Re: [GMCnet] Sears Lifetime Warranty [message #211257 is a reply to message #211255] |
Sun, 16 June 2013 10:51 |
Chr$
Messages: 2690
Registered: January 2004
Location: Scottsdale, AZ
Karma: 1
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had a pump sprayer that rusted out. they offered me a cheapo plastic generic one with no warranty.
-Chr$: Perpetual SmartAss
Scottsdale, AZ
77 Ex-Kingsley 455 SOLD!
2010 Nomad 24 Ft TT 390W PV W/MPPT, EV4010 and custom cargo door.
Photosite: Chrisc GMC:"It has Begun" TT: "The Other Woman"
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| Re: [GMCnet] Sears Lifetime Warranty [message #211265 is a reply to message #211249] |
Sun, 16 June 2013 11:29 |
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hnielsen2
Messages: 1434
Registered: February 2004
Location: Alpine CA
Karma: 0
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Senior Member |
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Also
Good to know
Thanks
Howard
All is well with my Lord
On Jun 16, 2013, at 8:17 AM, Chris Choffat <cchoffataz@yahoo.com> wrote:
>
>
> Home Depot will exchange your Craftsman for Husky, of which, are mostly the same mfg.
>
> --
> -Chr$: Perpetual SmartAss
> Scottsdale, AZ
> 77 Ex-Kingsley Featuring: 455, Power Drive, 3:21, Rockwell, Jim B QJET, Qbag. Now for Sale
> 2010 Nomad 24 Ft Travel Trailer
>
> Photosite: Chrisc "It has Begun"
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
_______________________________________________
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All is well with my Lord
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| Re: [GMCnet] Sears Lifetime Warranty [message #211269 is a reply to message #211181] |
Sun, 16 June 2013 12:24 |
JohnL455
Messages: 4447
Registered: October 2006
Location: Woodstock, IL
Karma: 12
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Senior Member |
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Sad as years ago the level of quality of Craftsman tools was fine and a better value than Snapon for the driveway mechanic. We'd run to Sears to get that tool we needed or needed replaced (usually failed through missuse) and would maybe buy some Levis if there was a sale going on. Tools have taken on that 'off shore shiny finish' in recent years. Harbor Fright isn't helping their situation.
John Lebetski
Woodstock, IL
77 Eleganza II
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| Re: [GMCnet] Sears Lifetime Warranty [message #211290 is a reply to message #211181] |
Sun, 16 June 2013 18:08 |
kingd
Messages: 592
Registered: June 2004
Karma: 2
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Senior Member |
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To Harry and others. I used to have the opportunity to travel to Raleigh N.C. on business. I found the Sears tools available there were much better than were available in Canada and this was prior to 1990. The 3 stainless steel ratchets I have from Sears Raleigh are "cool" (1/4", 3/8" 1/2")
It was announced the other day that the BIG Sears store in the Yorkdale Mall in Toronto will be closing. Their tool section has been miniscule recently. Considering the rent at Yordale, the size of the Sears store and their inventory, I've wondered for a long time how they stayed open.
DAVE KING
lurker, wannabe
Toronto, Ontario, Canada
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