Home » Public Forums » GMCnet » [GMCnet] McMaster-Carr
| [GMCnet] McMaster-Carr [message #168927] |
Tue, 08 May 2012 13:13  |
GMC_LES
Messages: 569
Registered: October 2009
Location: Montreal
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> Just a heads up for anyone who resides outside of the US and has been purchasing from McMaster-Carr.
>
> They have tightened up their screening methods and are refusing to process any additional orders if they suspect that the goods will be used outside of the US.
> I have been a customer of theirs and been shipping my orders to a freight forwarder for over 10 years. They have decided to no longer ship to any known freight forwarder that is possibly associated with Canadian customers. I gave them a call and they told me that if the Credit card, the shipping address, The Customer's ISP, or the customer themselves is suspected to be from outside of the USA, they will no longer sell to them. I called them today and questioned their practice and even stated that I own a US property and often use their products on that property. They asked why I didn't use my US property address to which I replied that it is my weekend retreat and there is nobody there to recieve packages during the week.
>
> I asked if they wanted my money and they told me, "We tell this to lots of customers on a daily basis, Sorry, we no longer wish to sell to you!!" They use the reason that once they are aware that their goods could be leaving the country, they are liable to heavy fines if the wrong items cross the border. I think their reasoning is weak as I am the one who would be importing the goods into canada for personal use and if the customs agent doesn't like what I am importing, it is my problem, and they will typically just confiscate the item in question.
>
> The funniest part of this is that when they refused my last order, they stated that they could only sell to "established Canadian customers". If i've been doing business with them for over 10 years, what am I considered? They now are only interested in selling to "established Canadian commercial customers".
>
> So, from this point forward, if i require something from McMaster, I would need to have a US resident purchase the items I need and receive them at their address, then re-ship to me at my US freight forwarder. Any one willing to do so?
>
> Does anyone know of any other supplier that is comparable to McMaster in price and assortment of goods?
>
>
> Thanks,
> Les Burt
> Montreal
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1975 Eleganza 26ft
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| Re: [GMCnet] McMaster-Carr [message #168931 is a reply to message #168927] |
Tue, 08 May 2012 13:16  |
Kudzu
Messages: 377
Registered: November 2011
Location: Marshville, NC
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http://www.grainger.com has fasteners too, not sure if it is the same
extent as McMaster.
Dan in NC
Caregiver to a 1976 Eleganza II
"Tzetze Fly"
On 5/8/2012 2:13 PM, Les Burt wrote:
>> Just a heads up for anyone who resides outside of the US and has been purchasing from McMaster-Carr.
>>
>> They have tightened up their screening methods and are refusing to process any additional orders if they suspect that the goods will be used outside of the US.
>> I have been a customer of theirs and been shipping my orders to a freight forwarder for over 10 years. They have decided to no longer ship to any known freight forwarder that is possibly associated with Canadian customers. I gave them a call and they told me that if the Credit card, the shipping address, The Customer's ISP, or the customer themselves is suspected to be from outside of the USA, they will no longer sell to them. I called them today and questioned their practice and even stated that I own a US property and often use their products on that property. They asked why I didn't use my US property address to which I replied that it is my weekend retreat and there is nobody there to recieve packages during the week.
>>
>> I asked if they wanted my money and they told me, "We tell this to lots of customers on a daily basis, Sorry, we no longer wish to sell to you!!" They use the reason that once they are aware that their goods could be leaving the country, they are liable to heavy fines if the wrong items cross the border. I think their reasoning is weak as I am the one who would be importing the goods into canada for personal use and if the customs agent doesn't like what I am importing, it is my problem, and they will typically just confiscate the item in question.
>>
>> The funniest part of this is that when they refused my last order, they stated that they could only sell to "established Canadian customers". If i've been doing business with them for over 10 years, what am I considered? They now are only interested in selling to "established Canadian commercial customers".
>>
>> So, from this point forward, if i require something from McMaster, I would need to have a US resident purchase the items I need and receive them at their address, then re-ship to me at my US freight forwarder. Any one willing to do so?
>>
>> Does anyone know of any other supplier that is comparable to McMaster in price and assortment of goods?
>>
>>
>> Thanks,
>> Les Burt
>> Montreal
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| Re: [GMCnet] McMaster-Carr [message #168932 is a reply to message #168927] |
Tue, 08 May 2012 13:20 |
Marcus McGee
Messages: 112
Registered: March 2004
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I will volunteer for the middle man. And not to much of a markup.
Maybe .001%.
Marcus
On 5/8/2012 2:13 PM, Les Burt wrote:
>> Just a heads up for anyone who resides outside of the US and has been purchasing from McMaster-Carr.
>>
>> They have tightened up their screening methods and are refusing to process any additional orders if they suspect that the goods will be used outside of the US.
>> I have been a customer of theirs and been shipping my orders to a freight forwarder for over 10 years. They have decided to no longer ship to any known freight forwarder that is possibly associated with Canadian customers. I gave them a call and they told me that if the Credit card, the shipping address, The Customer's ISP, or the customer themselves is suspected to be from outside of the USA, they will no longer sell to them. I called them today and questioned their practice and even stated that I own a US property and often use their products on that property. They asked why I didn't use my US property address to which I replied that it is my weekend retreat and there is nobody there to recieve packages during the week.
>>
>> I asked if they wanted my money and they told me, "We tell this to lots of customers on a daily basis, Sorry, we no longer wish to sell to you!!" They use the reason that once they are aware that their goods could be leaving the country, they are liable to heavy fines if the wrong items cross the border. I think their reasoning is weak as I am the one who would be importing the goods into canada for personal use and if the customs agent doesn't like what I am importing, it is my problem, and they will typically just confiscate the item in question.
>>
>> The funniest part of this is that when they refused my last order, they stated that they could only sell to "established Canadian customers". If i've been doing business with them for over 10 years, what am I considered? They now are only interested in selling to "established Canadian commercial customers".
>>
>> So, from this point forward, if i require something from McMaster, I would need to have a US resident purchase the items I need and receive them at their address, then re-ship to me at my US freight forwarder. Any one willing to do so?
>>
>> Does anyone know of any other supplier that is comparable to McMaster in price and assortment of goods?
>>
>>
>> Thanks,
>> Les Burt
>> Montreal
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| Re: [GMCnet] McMaster-Carr [message #168945 is a reply to message #168935] |
Tue, 08 May 2012 15:21 |
GMC_LES
Messages: 569
Registered: October 2009
Location: Montreal
Karma: 0
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Bruce
I've used Spaenaur in the past. They have an amazing list of products, and even have items that McMaster doesn't have. My biggest problem with them is that often I need to order a box of an item when all I need is 1 or 2. Their pricing is a fair bit higher than McMaster as well.
I've also used Fastenal, Grainger, and several other suppliers of hard to find products. None of them compare price wise with McMaster.
Marcus
Thanks for the offer to help. I will keep you in mind. I'm working on another potential solution that might allow me to continue dealing direct with McMaster. If it doesnt work out I'll be giving you a call. If I am successful then I'll tell what I did to work around their BS policies.
Les Burt
Montreal
On 2012-05-08, at 3:10 PM, Bruce Hislop <bruce@perthcomm.com> wrote:
>
>
> Les,
> Seems like they must make too much money and don't want to be bothered exporting. I buy in from the USA often and usually I need to certify that I'm not diverting the product to some other country.
>
> If you are looking for a Canadian supplier of fastener's, try Spaenaur. Their 1800 page catalog should have what you want, except you need to buy in packaged quantity.
>
> http://www.spaenaur.com/
>
>
>
> --
> Bruce Hislop
> ON Canada
> 77PB, 455 Dick P. rebuilt, DynamicEFI EBL EFI & ESC.
> Hubler 1 ton front end
> http://www.gmcmhphotos.com/photos/showphoto.php?photo=29001
> My Staff says I never listen to them, or something like that
> _______________________________________________
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Les Burt
Montreal
1975 Eleganza 26ft
A work in Progress
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| Re: [GMCnet] McMaster-Carr [message #168949 is a reply to message #168945] |
Tue, 08 May 2012 15:40 |
k2gkk
Messages: 4452
Registered: November 2009
Karma: -8
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Senior Member |
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Les, I don't know how often you get across the river to the USA,
but is there a large enough and close enough US city (say Massena
or Ogdensburg) where you could set up a Private Mail Box at FedEx
or UPS for deliveries? Depending upon the frequency of need, it
may not be feasible. Worth a shot!
Best would be to simply have a Yank pal serve as a drop point for you.
Maybe NAFTA doesn't apply to individual citizens???
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
~~ ~ D C "Mac" Macdonald ~ ~~
~ ~ Amateur Radio - K2GKK ~ ~
~ ~ USAF and FAA, Retired ~ ~
~ ~ ~ Oklahoma City, OK ~ ~ ~
~~ ~ ~ "The Money Pit" ~ ~ ~~
~ ~ ~ '76 ex-Palm Beach ~ ~ ~
~ www.gmcmhphotos.com/okclb ~
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
______________
*[ ]~~~[][ ][|\
*--OO--[]---O-*
> From: gmc.les@gmail.com
> Date: Tue, 8 May 2012 16:21:28 -0400
> To: gmclist@temp.gmcnet.org
> Subject: Re: [GMCnet] McMaster-Carr
>
> Bruce
> I've used Spaenaur in the past. They have an amazing list of products, and even have items that McMaster doesn't have. My biggest problem with them is that often I need to order a box of an item when all I need is 1 or 2. Their pricing is a fair bit higher than McMaster as well.
>
> I've also used Fastenal, Grainger, and several other suppliers of hard to find products. None of them compare price wise with McMaster.
>
> Marcus
> Thanks for the offer to help. I will keep you in mind. I'm working on another potential solution that might allow me to continue dealing direct with McMaster. If it doesnt work out I'll be giving you a call. If I am successful then I'll tell what I did to work around their BS policies.
>
> Les Burt
> Montreal
>
>
>
> On 2012-05-08, at 3:10 PM, Bruce Hislop <bruce@perthcomm.com> wrote:
>
> >
> >
> > Les,
> > Seems like they must make too much money and don't want to be bothered exporting. I buy in from the USA often and usually I need to certify that I'm not diverting the product to some other country.
> >
> > If you are looking for a Canadian supplier of fastener's, try Spaenaur. Their 1800 page catalog should have what you want, except you need to buy in packaged quantity.
> >
> > http://www.spaenaur.com/
> >
> >
> >
> > --
> > Bruce Hislop
> > ON Canada
> > 77PB, 455 Dick P. rebuilt, DynamicEFI EBL EFI & ESC.
> > Hubler 1 ton front end
> > http://www.gmcmhphotos.com/photos/showphoto.php?photo=29001
> > My Staff says I never listen to them, or something like that
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| Re: [GMCnet] McMaster-Carr [message #168950 is a reply to message #168927] |
Tue, 08 May 2012 15:45 |
GeorgeRud
Messages: 1380
Registered: February 2007
Location: Chicago, IL
Karma: 0
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Senior Member |
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It always amazes me when I see how much of a hassle it becomes to send things or receive things from Canada from the US. I used to get old vintage Volvo parts from a wrecking yard in Canada, and couldn't believe how long it took.
Don't know if it's customs, our Homeland Security people, or other governmental agency, but it's a shame that McMaster-Carr can't help our north of the border friends anymore. I have one of their locations only 15 minutes away from my home, so I can often simple order things on will-call and pick it up in an hour, so I'm really spoiled.
George Rudawsky
Chicago, IL
75 Palm Beach
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| Re: [GMCnet] McMaster-Carr [message #168958 is a reply to message #168949] |
Tue, 08 May 2012 16:47 |
GMC_LES
Messages: 569
Registered: October 2009
Location: Montreal
Karma: 0
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Mac
I have several options of that sort that I can use regarding US addresses. The problem is that McMaster now has tightened their screening of customer info and now apparently check the ISP origins for online orders. Non US ISPs are refused automatically or so the person told me on the phone. I would need to place a phone order but that won't work for anyone with a non- US credit card as they have tightened up on that criteria as well. I have a US based VISA so that part is not a problem for me.
I have contacted McMaster's customer service with a request for the correct procedure for doing international business with them. Their online terms & conditions state that they can ship internationally, with no mention of any major restrictions so I'm now questioning them on how they would like me to proceed. I may have use my company name for any future purchases and that's OK. The biggest issue will most likely be the shipping address I choose to use.
Les Burt
Montreal
On 2012-05-08, at 4:40 PM, D C *Mac* Macdonald <k2gkk@hotmail.com> wrote:
>
> Les, I don't know how often you get across the river to the USA,
> but is there a large enough and close enough US city (say Massena
> or Ogdensburg) where you could set up a Private Mail Box at FedEx
> or UPS for deliveries? Depending upon the frequency of need, it
> may not be feasible. Worth a shot!
>
> Best would be to simply have a Yank pal serve as a drop point for you.
>
> Maybe NAFTA doesn't apply to individual citizens???
>
> ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
> ~~ ~ D C "Mac" Macdonald ~ ~~
> ~ ~ Amateur Radio - K2GKK ~ ~
> ~ ~ USAF and FAA, Retired ~ ~
> ~ ~ ~ Oklahoma City, OK ~ ~ ~
> ~~ ~ ~ "The Money Pit" ~ ~ ~~
> ~ ~ ~ '76 ex-Palm Beach ~ ~ ~
> ~ www.gmcmhphotos.com/okclb ~
> ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
> ______________
> *[ ]~~~[][ ][|\
> *--OO--[]---O-*
>
>
>
>
>> From: gmc.les@gmail.com
>> Date: Tue, 8 May 2012 16:21:28 -0400
>> To: gmclist@temp.gmcnet.org
>> Subject: Re: [GMCnet] McMaster-Carr
>>
>> Bruce
>> I've used Spaenaur in the past. They have an amazing list of products, and even have items that McMaster doesn't have. My biggest problem with them is that often I need to order a box of an item when all I need is 1 or 2. Their pricing is a fair bit higher than McMaster as well.
>>
>> I've also used Fastenal, Grainger, and several other suppliers of hard to find products. None of them compare price wise with McMaster.
>>
>> Marcus
>> Thanks for the offer to help. I will keep you in mind. I'm working on another potential solution that might allow me to continue dealing direct with McMaster. If it doesnt work out I'll be giving you a call. If I am successful then I'll tell what I did to work around their BS policies.
>>
>> Les Burt
>> Montreal
>>
>>
>>
>> On 2012-05-08, at 3:10 PM, Bruce Hislop <bruce@perthcomm.com> wrote:
>>
>>>
>>>
>>> Les,
>>> Seems like they must make too much money and don't want to be bothered exporting. I buy in from the USA often and usually I need to certify that I'm not diverting the product to some other country.
>>>
>>> If you are looking for a Canadian supplier of fastener's, try Spaenaur. Their 1800 page catalog should have what you want, except you need to buy in packaged quantity.
>>>
>>> http://www.spaenaur.com/
>>>
>>>
>>>
>>> --
>>> Bruce Hislop
>>> ON Canada
>>> 77PB, 455 Dick P. rebuilt, DynamicEFI EBL EFI & ESC.
>>> Hubler 1 ton front end
>>> http://www.gmcmhphotos.com/photos/showphoto.php?photo=29001
>>> My Staff says I never listen to them, or something like that
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
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Les Burt
Montreal
1975 Eleganza 26ft
A work in Progress
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| Re: [GMCnet] McMaster-Carr [message #168967 is a reply to message #168927] |
Tue, 08 May 2012 19:04 |
 |
USAussie
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
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Senior Member |
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Les,
I ran into this problem too. I had bought lots of stuff from them when I
lived in Hong Kong fixing Harleys in my spare time. I never got a commercial
account though.
I continued buying stuff from them when I was assigned to Houston between
1999 - 2001.
When I retired to Australia in 2002 and placed my first order I got told the
same thing you did. Evidently all export procedures got tightened up after
9-11. We experienced the same thing when we wanted to take our two cats back
to Australia. Even the procedures to ship them got tightened up.
As a Field Rep working overseas for Hamilton Standard I was familiar with
the hoops you had to jump through to export products out of the USA.
McMaster Carr is correct when they say goods shipped to one country that
wind up in another draws SERIOUS penalties if discovered.
At the end of the day the easiest way around this is to find someone that is
willing to order bits and pieces for you and then on forward them.
Regards,
Rob M.
-----Original Message-----
From: gmclist-bounces@temp.gmcnet.org
[mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of Les Burt
Sent: Wednesday, May 09, 2012 4:13 AM
To: Gmclist
Subject: [GMCnet] McMaster-Carr
> Just a heads up for anyone who resides outside of the US and has been
purchasing from McMaster-Carr.
>
> They have tightened up their screening methods and are refusing to process
any additional orders if they suspect that the goods will be used outside of
the US.
> I have been a customer of theirs and been shipping my orders to a freight
forwarder for over 10 years. They have decided to no longer ship to any
known freight forwarder that is possibly associated with Canadian customers.
I gave them a call and they told me that if the Credit card, the shipping
address, The Customer's ISP, or the customer themselves is suspected to be
from outside of the USA, they will no longer sell to them. I called them
today and questioned their practice and even stated that I own a US property
and often use their products on that property. They asked why I didn't use
my US property address to which I replied that it is my weekend retreat and
there is nobody there to recieve packages during the week.
>
> I asked if they wanted my money and they told me, "We tell this to lots of
customers on a daily basis, Sorry, we no longer wish to sell to you!!" They
use the reason that once they are aware that their goods could be leaving
the country, they are liable to heavy fines if the wrong items cross the
border. I think their reasoning is weak as I am the one who would be
importing the goods into canada for personal use and if the customs agent
doesn't like what I am importing, it is my problem, and they will typically
just confiscate the item in question.
>
> The funniest part of this is that when they refused my last order, they
stated that they could only sell to "established Canadian customers". If
i've been doing business with them for over 10 years, what am I considered?
They now are only interested in selling to "established Canadian commercial
customers".
>
> So, from this point forward, if i require something from McMaster, I would
need to have a US resident purchase the items I need and receive them at
their address, then re-ship to me at my US freight forwarder. Any one
willing to do so?
>
> Does anyone know of any other supplier that is comparable to McMaster in
price and assortment of goods?
>
>
> Thanks,
> Les Burt
> Montreal
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Regards,
Rob M. (USAussie)
The Pedantic Mechanic
Sydney, Australia
'75 Avion - AUS - The Blue Streak TZE365V100428
'75 Avion - USA - Double Trouble TZE365V100426
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| Re: [GMCnet] McMaster-Carr [message #168979 is a reply to message #168927] |
Tue, 08 May 2012 19:59 |
JohnL455
Messages: 4447
Registered: October 2006
Location: Woodstock, IL
Karma: 12
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Senior Member |
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Someone I know has worked for them for many years. He knows the catalog pretty well .... from reading it. That's what he tells the new guys... read the catalogue. McMaster would rather process lots of small orders. They don't want huge orders as it concentrates their exposure to one client not paying. They don't like selling to Uncle Sam either due to slooooow payment. They always turn a profit with this creed so it works. Canada orders are a speed bump and they could have gotten 3 other orders out the door in the same time so hence don't want them. Once an order is out the door, they can be working on the next order, and so it goes.
John Lebetski
Woodstock, IL
77 Eleganza II
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| Re: [GMCnet] McMaster-Carr [message #169010 is a reply to message #168927] |
Wed, 09 May 2012 00:04 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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Les
Send me a note off net. I frequently forward things to Canada for people using US / Canada Post only. I won't send them UPS.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: [GMCnet] McMaster-Carr [message #169063 is a reply to message #169032] |
Wed, 09 May 2012 14:45 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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| storm'n wrote on Wed, 09 May 2012 09:46 |
Ken.
Who charges the brokeage fee, Canada Customs or UPS, FedEx etc? I just got a $79.00 part that I also paid $34.00 shipping & then had a cod charge from UPS for tax & brokeage fee of $44.00. The $79.00 part ended up at $160.00 by the time I got it. A buddy ordered a $3.00 gasket for his 53 Merc. that wasn't available in Canada & ended up @ $34.00 by the time he got it. We didn't use to get this huge brokerage fees. Something has changed.
Regards,
Norm.
Les
Send me a note off net. I frequently forward things to Canada for people using US / Canada Post only. I won't send them UPS.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
|
UPS charges the Brokerage fee. That is their charge for running it through customs for you. Their is a way to get around if youa re in the city wher the package first hit the country. You have to tell UPS you will run it through customs yourself and puck it up at the point if entry. I have never done it because I am never a receiver in Canada. I'm the shipper to Canada. All I know is it is a big surprise when UPS stands at your door with their hand out before they will give you your package.
I understand they are now adding a fuel surcharge also.
If you ship US Post / Canada Post there is no brokerage fee. You still get to pay the customs and VAT (Federal and Provincial, except in Alberta) if applicable. Items sent as a gift and declared at $40.00 CDN and less pass free. Also "Antique Auto Parts - 1975 Oldsmobile" usually passes free. The largest thing I have ever sent was a complete steering column by mail to Whitehorse. It passed free as an "antique auto part".
Do NOT pay extra for air shipment. When you do the US originating airplane flys to Vancouver or where ever the entry point is and circles for about 4 days. Then your package clears customs and is put on a truck for the rest of the journey.
I do not know what Fed-EX does as far as a brokerage fee is concern.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: [GMCnet] McMaster-Carr [message #169065 is a reply to message #169010] |
Wed, 09 May 2012 15:46 |
GMC_LES
Messages: 569
Registered: October 2009
Location: Montreal
Karma: 0
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Senior Member |
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KenB I might contact you a little later on when I actually need something. Thanks for the offer of assistance. There are several kind & obliging people here who have offered up assistance with the cross border shipping hassles. I appreciate knowing that I have several options.
Les Burt
Montreal
On 2012-05-09, at 1:04 AM, Ken Burton <n9cv@comcast.net> wrote:
>
>
> Les
>
> Send me a note off net. I frequently forward things to Canada for people using US / Canada Post only. I won't send them UPS.
>
>
>
>
> --
> Ken Burton - N9KB
> 76 Palm Beach
> Hebron, Indiana
> _______________________________________________
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Les Burt
Montreal
1975 Eleganza 26ft
A work in Progress
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| Re: [GMCnet] McMaster-Carr [message #169073 is a reply to message #169065] |
Wed, 09 May 2012 17:29 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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| Les Burt wrote on Wed, 09 May 2012 15:46 |
KenB I might contact you a little later on when I actually need something. Thanks for the offer of assistance. There are several kind & obliging people here who have offered up assistance with the cross border shipping hassles. I appreciate knowing that I have several options.
Les Burt
Montreal
On 2012-05-09, at 1:04 AM, Ken Burton <n9cv@comcast.net> wrote:
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>
> Les
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> Send me a note off net. I frequently forward things to Canada for people using US / Canada Post only. I won't send them UPS.
>
> Ken Burton - N9KB
> 76 Palm Beach
> Hebron, Indiana
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Anytime. I expect to be in the Yukon and Alaska for 5 weeks in June and July. So if you do not get an immediate answer to an email please understand why.
Ken
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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