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[GMCnet] Towing service experience [message #72821] Thu, 04 February 2010 16:38 Go to next message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
Senior Member
G'day,

To date Helen and I have been fortunate not having to be towed, however, Dan
& Teri Gregg's recent towing experience got me to thinking about this
subject.

I thought it might be helpful if those of you who have been towed could
provide information regarding your tow.

It would be good to know:

1) The towing insurance provider - Good Sam, AAA, Statefarm, Alstate, etc
2) The towing service the insurance provider used - i.e. Joe's Tow Co
3) What kind of vehicle was used to tow your GMC
4) Towed from - to
5) Miles towed
6) Reason for tow
7) If the service provided was acceptable
8) Extra costs involved
9) If any reimbursement was provided
10) Anything else you feel is relevant

Appreciate any and all comments!

Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426

_______________________________________________
GMCnet mailing list
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Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426
Re: [GMCnet] Towing service experience [message #72854 is a reply to message #72821] Thu, 04 February 2010 20:23 Go to previous messageGo to next message
Jiffyjet2 is currently offline  Jiffyjet2   United States
Messages: 86
Registered: November 2008
Karma: 0
Member
We broke down in our SOB last July just west of Twin Falls Idaho near Jerome. The thing was overheating badly. I called AAA. (We have RV plus) They gave me some phone numbers of RV repair shops in the area. I called a few and found one who agreed to take a look at it the next morning. AAA then sent a tow truck out to our location. It was a large truck recovery vehicle with an apparatus to lift the front up using the front wheels of the SOB. He knew where the repair shop was so we followed him in our PT Cruiser. The owner had told us to leave the keys in a drop box, offered a power hook up for the fridge, and to call him in the AM to discuss the problem. We went to a hotel. The next day was July 3rd, with the holiday coming on the 4th. The MH needed a new water pump and I wanted a new fan clutch as well. He stayed after hours to fix it. No additional charges for the towing. They told us we could have towed it as far as 100 miles.
We've had good service from AAA. I've also had to have my pick up towed, no questions asked, just sent out a truck and it's taken care of. Also lost a water pump in our Tahoe in Memphis and got a phone number for a very good repair shop, didn't need a tow, although it was offered.
Jess
Tacoma WA '74 Canyon Lands..."the Great Pumpkin"
Re: [GMCnet] Towing service experience [message #72860 is a reply to message #72821] Thu, 04 February 2010 21:26 Go to previous messageGo to next message
Kosier is currently offline  Kosier   United States
Messages: 834
Registered: February 2008
Karma: 1
Senior Member
Rob,

Twenty-some years ago, we broke down in Cincinnati, Ohio.
Called Good Sam, got that number about "nearest service
provider".
I said No, I want to go home. They said No. So I hung up.
Called Our's Garage, a local truck place out by the interstate.
They came and got us and brought us home and even backed the
coach into the garage. Not an easy task at our place.
Distance was 150 miles. Bill was $455.00. Wife took the bill
down
to the State Farm office in the morning and brought back a check.
A few years later, we broke down just north of Charlotte, N.C.
Called Our's Garage. No good. Can't cross state lines.
Insurance!
Told a highway patrolman to get us a big wrecker that could go to
Ohio.
Big boy came out and brought us home 500 miles. Cost $1230.00
Wife took the bill down to State Farm office the next day and
asked if
they could do anything. They wrote us a check for the full
amount.
I think I'll stick with State Farm.

Gary Kosier
77EII & 77PB
Newark, Ohio

----- Original Message -----
From: "Rob Mueller" <robmueller@iinet.net.au>
To: <gmclist@temp.gmcnet.org>
Sent: Thursday, February 04, 2010 5:38 PM
Subject: [GMCnet] Towing service experience


G'day,

To date Helen and I have been fortunate not having to be towed,
however, Dan
& Teri Gregg's recent towing experience got me to thinking about
this
subject.

I thought it might be helpful if those of you who have been towed
could
provide information regarding your tow.

It would be good to know:

1) The towing insurance provider - Good Sam, AAA, Statefarm,
Alstate, etc
2) The towing service the insurance provider used - i.e. Joe's
Tow Co
3) What kind of vehicle was used to tow your GMC
4) Towed from - to
5) Miles towed
6) Reason for tow
7) If the service provided was acceptable
8) Extra costs involved
9) If any reimbursement was provided
10) Anything else you feel is relevant

Appreciate any and all comments!

Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426

_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist

_______________________________________________
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Excellent idea [message #72864 is a reply to message #72821] Thu, 04 February 2010 22:42 Go to previous messageGo to next message
bukzin is currently offline  bukzin   United States
Messages: 840
Registered: April 2004
Location: North California
Karma: 0
Senior Member
Rob,


This is a very good idea.


Sharing our experiences may proof to be helpful.
Maybe we could even 'speak with one voice'
to some of the service providers.


(I was responding to Rob's message below)



+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++



I thought it might be helpful if those of you who have been towed could
provide information regarding your tow.

It would be good to know:

1) The towing insurance provider - Good Sam, AAA, Statefarm, Alstate, etc
2) The towing service the insurance provider used - i.e. Joe's Tow Co
3) What kind of vehicle was used to tow your GMC
4) Towed from - to
5) Miles towed
6) Reason for tow
7) If the service provided was acceptable
Cool Extra costs involved
9) If any reimbursement was provided
10) Anything else you feel is relevant

Appreciate any and all comments!

Regards,
Rob Mueller
Sydney, Australia


Bukzin
1977 Palm Beach

[Updated on: Fri, 05 February 2010 07:57]

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Re: Excellent idea [message #72867 is a reply to message #72864] Thu, 04 February 2010 23:01 Go to previous messageGo to next message
WD0AFQ is currently offline  WD0AFQ   United States
Messages: 7111
Registered: November 2004
Location: Dexter, Mo.
Karma: 207
Senior Member
Rob, I have nothing to add, at this point. I will have lots to say when this is all over with.
Dan


3 In Stainless Exhaust Headers One Ton All Discs/Reaction Arm 355 FD/Quad Bag/Alum Radiator Manny Tran/New eng. Holley EFI/10 Tire Air Monitoring System Solarized Coach/Upgraded Windows Satelite TV/On Demand Hot Water/3Way Refer
Re: [GMCnet] Excellent idea [message #72884 is a reply to message #72864] Fri, 05 February 2010 07:53 Go to previous messageGo to next message
Terry Skinner is currently offline  Terry Skinner   United States
Messages: 379
Registered: January 2004
Karma: 0
Senior Member
What is a good idea??

On Thu, Feb 4, 2010 at 8:42 PM, Richard <bukzin@gmail.com> wrote:
>
>
> Rob,
>
>
> This is a very good idea.
>
>
> Sharing our experiences may proof to be helpful.
> Maybe we could even 'speak with one voice'
> to some of the service providers.
> --
> Bukzin
> 1977 Palm Beach
> Chico California
> _______________________________________________
> GMCnet mailing list
> List Information and Subscription Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>



--
Terry Skinner
253-686-2624
Roy. Washington
'76 GMC
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Re: [GMCnet] Excellent idea [message #72943 is a reply to message #72884] Fri, 05 February 2010 14:44 Go to previous messageGo to next message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
Senior Member
Terry,

It appears Buzkin replied to my post with the subject line "Towing Service
Experience" but somehow the subject line got changed.

Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426


-----Original Message-----
From: gmclist-bounces@temp.gmcnet.org
[mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of Terry Skinner
Sent: Saturday, 6 February 2010 12:54 AM
To: gmclist@temp.gmcnet.org
Subject: Re: [GMCnet] Excellent idea

What is a good idea??

On Thu, Feb 4, 2010 at 8:42 PM, Richard <bukzin@gmail.com> wrote:
>
>
> Rob,
>
>
> This is a very good idea.
>
>
> Sharing our experiences may proof to be helpful.
> Maybe we could even 'speak with one voice'
> to some of the service providers.
> --
> Bukzin
> 1977 Palm Beach
> Chico California
> _______________________________________________
> GMCnet mailing list
> List Information and Subscription Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>



--
Terry Skinner
253-686-2624
Roy. Washington
'76 GMC
_______________________________________________
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List Information and Subscription Options:
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_______________________________________________
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List Information and Subscription Options:
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Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426
Re: [GMCnet] Towing service experience [message #72954 is a reply to message #72821] Fri, 05 February 2010 16:40 Go to previous messageGo to next message
carguy is currently offline  carguy   United States
Messages: 498
Registered: June 2006
Location: Coshocton OH
Karma: 0
Senior Member

Last fall on my way to Elkhart IN for the GMCES rally I lost the RH rear wheel. At the brakedown point I was about 50 miles from Tom Hampton's facility in Marysville OH. After all of the good stuff I had read here on the GMCnet I dumped my AAA RVplus and went with Good Sam. 5 or 6 years later I had the above problem. Same story, I called Good Sam and told them that I needed a roll back to take my GMC to Marysville. They said, after checking around, that they found a place only 18 miles from where I was that said that they could fix my problem. I said no I wanted someone who knows our GMC's to work on it. They would pay only 18 miles and I had to pay the rest. I said OK send the rollback. 5 hours later a wrecker, not a rollback, showed up. It was, I think, Budget Towing Service and not a rollback. The driver said that there isn't a rollback big enough to put a GMC on so he after assuring me that it would be OK, took my cash for the part of the tow that I had to pay for, picked up the back of my coach and hauled it off to Marysville. Letting him tow it that way, of course, turned out to be a big problem but that's another story which will likely end up in court. State Farm Insurance reimbursed me for my out of pocket expense.

Before I take the coach out again I will have AAA RVplus and will keep my State Farm Insurance for backup.



Bill Brown - '77 Buckeye Cruiser
Coshocton OH
carguybill@sbcglobal.net
Re: [GMCnet] Towing service experience [message #72957 is a reply to message #72954] Fri, 05 February 2010 17:06 Go to previous messageGo to next message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
Senior Member
G'day,

For those of you who run into Bill's situation:

Reference Maintenance Manual (MM) X-7725 Page 0-4 Towing Vehicle

TOWING:

Your vehicle may be towed on all six wheels, at speeds less than 35 mph
(56km/h), for distances up to 50 miles, provided the final drive, axle,
transmission, and steering system are otherwise normally operable. Use only
towing equipment specifically designed for this purpose following the
instructions of the towing equipment manufacturer. A separate safety chain
system must be used. For such towing the steering must be unlocked,
transmission in neutral, and the parking brake released. Attachments must be
to the engine front crossmember. Do not attach to bumpers or associated
brackets. Remember that power brakes and power steering assists will not be
available when the engine is inoperative.

I carry a copy of the MM in both my GMC's and if I ever need a tow and the
truck driver wants to tow it six down I'll show him this and see what he
says then.

Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426


-----Original Message-----
From: gmclist-bounces@temp.gmcnet.org
[mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of Bill Brown
Sent: Saturday, 6 February 2010 9:41 AM
To: gmclist@temp.gmcnet.org
Subject: Re: [GMCnet] Towing service experience

Last fall on my way to Elkhart IN for the GMCES rally I lost the RH rear
wheel. At the brakedown point I was about 50 miles from Tom Hampton's
facility in Marysville OH. After all of the good stuff I had read here on
the GMCnet I dumped my AAA RVplus and went with Good Sam. 5 or 6 years
later I had the above problem. Same story, I called Good Sam and told them
that I needed a roll back to take my GMC to Marysville. They said, after
checking around, that they found a place only 18 miles from where I was that
said that they could fix my problem. I said no I wanted someone who knows
our GMC's to work on it. They would pay only 18 miles and I had to pay the
rest. I said OK send the rollback. 5 hours later a wrecker, not a
rollback, showed up. It was, I think, Budget Towing Service and not a
rollback. The driver said that there isn't a rollback big enough to put a
GMC on so he after assuring me that it would be OK, took my cash for the
part of the tow that I had to pay for, picked up the back of my coach and
hauled it off to Marysville. Letting him tow it that way, of course, turned
out to be a big problem but that's another story which will likely end up in
court. State Farm Insurance reimbursed me for my out of pocket expense.

Before I take the coach out again I will have AAA RVplus and will keep my
State Farm Insurance for backup.

--
Bill Brown - '77 Buckeye Cruiser
Coshocton OH
carguybill@sbcglobal.net
_______________________________________________
GMCnet mailing list
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_______________________________________________
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Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426
[GMCnet] Summary of Towing Sservice Experience [message #73760 is a reply to message #72821] Sat, 13 February 2010 21:15 Go to previous messageGo to next message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
Senior Member
G'day,

There have been a number of discussions under with different subject lines.
Below I have summarized what was said. As you can see I have not drawn any
conclusions from the information I have merely provided a summary along with
some observations and suggestions.

1) Dan G. noted the following regarding Progressive: "The adjuster I was
dealing with put me in touch with road side assistance. That is where I
should have been to start with. I got a call this morning from a very nice
lady, Vickie. She said because the GMC has a special drive train that they
were paying the 1086.00 tow bill in full."

2) Ken H. noted: "I've been very happy with Allstate Motor Club's RV Road
Help plan for many years."

He contacted them recently regarding their tow service and they advised; "As
stated in your membership handbook 'Towing to the nearest service facility
and/or minor on-site labor.' However we would like to assure you that your
vehicle would be towed to a capable place of repair.

When calling for emergency roadside assistance we would request you to
inform the customer service representative of any special equipment that
your eligible vehicle or RV requires when it has to be towed and / or
repaired."

3) Ken B. noted: "If you do not get satisfaction from Progressive, file a
complaint with your home state Insurance commission."

4) Steve F. noted: "Not on your freaking life would I ever go back to
Allstate." He detailed his reasons for making this statement.

5) Bill B. noted that the Good Sam contractor towed his GMC from the rear
which caused problems which "will likely end up in court." State Farm
reimbursed him for the extra charges he paid to get it towed to Tom
Hampton's shop.

6) Andy M. noted that he has Allstate RV Road Help and the three times he's
used it the services were satisfactory.

7) Wesley C. noted that he has AAA RV Towing and despite some difficulties
that he "Will still stay with them."

8) Gary K. noted that on two occasions State Farm Insurance has reimbursed
him for two expensive tows, $455 & $1230.

9) John S. noted: Be sure the tow provider rep knows that the vehicle to be
towed GMC is a front wheel drive GMC Motorhome with an Oldsmobile engine.
Even though I told them I needed a wheel lift wrecker capable of lifting
4000# and towing 12000# or a low boy trailer, they did not relay that
information to the wrecker company. The first two wreckers they sent could
only use a sling so I sent them packing.

10) A number of people noted that if you are ex US Military USAA insurance
is a good option. They provide insurance through Progressive.

I realize I am demonstrating an acute grasp on the obvious with what I have
written below but I intend to print a copy of it out and have it onboard
when we travel. I KNOW that I will be upset if and when I need a tow and it
will help me keep my head on straight!

I will have a hard copy of: http://www.bdub.net/GMCServiceComments.pdf on
hand also.

When you call the tow service provider representative:

1) CALM DOWN, TAKE A DEEP BREATH, SPEAK SOFTLY, BE POLITE AND PATIENT!

2) Get the name and direct telephone number of the representative you are
speaking to so you can call back "in case we get cut off."

3) Write down their name, date and time of your conversation, and ask for a
case reference number.

4) Ask / confirm that your conversation is being recorded.

5) Take lots of notes as to what is said! Repeat what the rep says to you to
confirm it after you write it down.

6) Have a hard copy of the TOWING VEHICLE section out of Maintenance Manual
X-7525 Page 0-4 & 0-5 in your hand when you call the tow service provider.

7) Advise them that the GMC MUST be towed from the front or put on a vehicle
long enough to accommodate it; read them the sentence under TOWING AT REAR
on page 0-5.

8) Ask for the name, phone number, and contact at the shop where your GMC is
to be towed and to confirm they have experience working on GMC's.

9) Most likely they won't be able to tell you if the shop has experience on
a GMC so if it is during normal business hours call the shop yourself while
you're waiting for the tow truck. Ask if they have any experience working on
1973-78 GMC Motorhomes. Most likely they will not have any experience so
call the tow service provider rep back and pass that information on to them.
Ask them how a shop with no experience working on a GMC could be qualified
to do so?

10) When the tow vehicle arrives ask the driver if they have ever towed a
GMC before. The answer will most likely be no so give him the copy of the
TOWING VEHICLE section out of the MM and ask him to please take a minute to
read it.

11) Confirm that the tow vehicle has sufficient capacity to tow a 12,000
pound GMC.

12) Confirm that the tow company is insured and is responsible for any
damage suffered while the vehicle is under tow.

13) When you arrive at the shop ask again if they have experience working on
a GMC.

14) Ask the shop if they have the Maintenance Manual, Parts Book, and
special tools for working on a GMC.

15) Ask the shop how long it will be before they can look at your GMC.

16) If you are unhappy with responses from the shop call the tow service
provider and advise them. Ask if you can be taken to shop that does have
experience, manuals, and tools!

All the above may sound pedantic but if "something happens" and you wind up
in court you can easily demonstrate that you did your best to inform the tow
service provider, the tow company, and the repair shop of any special
requirements for towing a GMC and repairing it.

At the end of the day it may all come to naught but at least you won't kick
yourself for not doing something you could/should have!

If anybody has any additional thoughts regarding this subject please feel
free to comment.

Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426

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Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426
Re: [GMCnet] Summary of Towing Sservice Experience [message #73762 is a reply to message #73760] Sat, 13 February 2010 21:43 Go to previous messageGo to next message
GMCWiperMan is currently offline  GMCWiperMan   United States
Messages: 1248
Registered: December 2007
Karma: 1
Senior Member
Rob,

My problem with your recommendation is the use of X-7525 towing
instructions. They were written before the wide spread use of wheel-lift
tow rigs. That method, it seems to me, is much less likely to cause damage
to the coach than the use of chains around the crossmember and wooden
blocks. The hazards of that method are attested to by the number of coaches
still equipped with reinforced steel structures under the front bumper that
were added back when it was common.

All three of my GMC tows have been with wheel-lift trucks. The only problem
during any of them was that the last, of only 13 miles, was with a newly
refurbished truck. On that first use, we discovered that the wheel cradles
wouldn't fit tightly enough under the GMC wheels. That allowed the lifting
arm to rise too much so that on some bumps it touched the bottom frame for
the radiator -- only enough to mar the powder coating, but a large bump
could have damaged the radiator. One should always check for clearance
between the coach and the tow equipment.

Ken H.
Americus, GA
'76 X-Birchaven
www.gmcwipersetc.com


On Sat, Feb 13, 2010 at 10:15 PM, Rob Mueller <robmueller@iinet.net.au>wrote:

> G'day,
> ...

6) Have a hard copy of the TOWING VEHICLE section out of Maintenance Manual
> X-7525 Page 0-4 & 0-5 in your hand when you call the tow service provider.
> ...
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Re: [GMCnet] Summary of Towing Sservice Experience [message #73764 is a reply to message #73760] Sat, 13 February 2010 21:54 Go to previous messageGo to next message
emerystora is currently offline  emerystora   United States
Messages: 4442
Registered: January 2004
Karma: 13
Senior Member
Rob - one thing you might want to add is that if they are planning to
tow in rather than load it up, they should have a tow vehicle that not
only can tow a 12,000 pound vehicle but it should be equipped so as to
lift the front which weighs about 4000 pounds.

Emery

On Feb 13, 2010, at 8:15 PM, Rob Mueller wrote:

> G'day,
>
> There have been a number of discussions under with different subject
> lines.
> Below I have summarized what was said. As you can see I have not
> drawn any
> conclusions from the information I have merely provided a summary
> along with
> some observations and suggestions.
>
> 1) Dan G. noted the following regarding Progressive: "The adjuster I
> was
> dealing with put me in touch with road side assistance. That is
> where I
> should have been to start with. I got a call this morning from a
> very nice
> lady, Vickie. She said because the GMC has a special drive train
> that they
> were paying the 1086.00 tow bill in full."
>
> 2) Ken H. noted: "I've been very happy with Allstate Motor Club's RV
> Road
> Help plan for many years."
>
> He contacted them recently regarding their tow service and they
> advised; "As
> stated in your membership handbook 'Towing to the nearest service
> facility
> and/or minor on-site labor.' However we would like to assure you
> that your
> vehicle would be towed to a capable place of repair.
>
> When calling for emergency roadside assistance we would request you to
> inform the customer service representative of any special equipment
> that
> your eligible vehicle or RV requires when it has to be towed and / or
> repaired."
>
> 3) Ken B. noted: "If you do not get satisfaction from Progressive,
> file a
> complaint with your home state Insurance commission."
>
> 4) Steve F. noted: "Not on your freaking life would I ever go back to
> Allstate." He detailed his reasons for making this statement.
>
> 5) Bill B. noted that the Good Sam contractor towed his GMC from the
> rear
> which caused problems which "will likely end up in court." State Farm
> reimbursed him for the extra charges he paid to get it towed to Tom
> Hampton's shop.
>
> 6) Andy M. noted that he has Allstate RV Road Help and the three
> times he's
> used it the services were satisfactory.
>
> 7) Wesley C. noted that he has AAA RV Towing and despite some
> difficulties
> that he "Will still stay with them."
>
> 8) Gary K. noted that on two occasions State Farm Insurance has
> reimbursed
> him for two expensive tows, $455 & $1230.
>
> 9) John S. noted: Be sure the tow provider rep knows that the
> vehicle to be
> towed GMC is a front wheel drive GMC Motorhome with an Oldsmobile
> engine.
> Even though I told them I needed a wheel lift wrecker capable of
> lifting
> 4000# and towing 12000# or a low boy trailer, they did not relay that
> information to the wrecker company. The first two wreckers they sent
> could
> only use a sling so I sent them packing.
>
> 10) A number of people noted that if you are ex US Military USAA
> insurance
> is a good option. They provide insurance through Progressive.
>
> I realize I am demonstrating an acute grasp on the obvious with what
> I have
> written below but I intend to print a copy of it out and have it
> onboard
> when we travel. I KNOW that I will be upset if and when I need a tow
> and it
> will help me keep my head on straight!
>
> I will have a hard copy of: http://www.bdub.net/
> GMCServiceComments.pdf on
> hand also.
>
> When you call the tow service provider representative:
>
> 1) CALM DOWN, TAKE A DEEP BREATH, SPEAK SOFTLY, BE POLITE AND PATIENT!
>
> 2) Get the name and direct telephone number of the representative
> you are
> speaking to so you can call back "in case we get cut off."
>
> 3) Write down their name, date and time of your conversation, and
> ask for a
> case reference number.
>
> 4) Ask / confirm that your conversation is being recorded.
>
> 5) Take lots of notes as to what is said! Repeat what the rep says
> to you to
> confirm it after you write it down.
>
> 6) Have a hard copy of the TOWING VEHICLE section out of Maintenance
> Manual
> X-7525 Page 0-4 & 0-5 in your hand when you call the tow service
> provider.
>
> 7) Advise them that the GMC MUST be towed from the front or put on a
> vehicle
> long enough to accommodate it; read them the sentence under TOWING
> AT REAR
> on page 0-5.
>
> 8) Ask for the name, phone number, and contact at the shop where
> your GMC is
> to be towed and to confirm they have experience working on GMC's.
>
> 9) Most likely they won't be able to tell you if the shop has
> experience on
> a GMC so if it is during normal business hours call the shop
> yourself while
> you're waiting for the tow truck. Ask if they have any experience
> working on
> 1973-78 GMC Motorhomes. Most likely they will not have any
> experience so
> call the tow service provider rep back and pass that information on
> to them.
> Ask them how a shop with no experience working on a GMC could be
> qualified
> to do so?
>
> 10) When the tow vehicle arrives ask the driver if they have ever
> towed a
> GMC before. The answer will most likely be no so give him the copy
> of the
> TOWING VEHICLE section out of the MM and ask him to please take a
> minute to
> read it.
>
> 11) Confirm that the tow vehicle has sufficient capacity to tow a
> 12,000
> pound GMC.
>
> 12) Confirm that the tow company is insured and is responsible for any
> damage suffered while the vehicle is under tow.
>
> 13) When you arrive at the shop ask again if they have experience
> working on
> a GMC.
>
> 14) Ask the shop if they have the Maintenance Manual, Parts Book, and
> special tools for working on a GMC.
>
> 15) Ask the shop how long it will be before they can look at your GMC.
>
> 16) If you are unhappy with responses from the shop call the tow
> service
> provider and advise them. Ask if you can be taken to shop that does
> have
> experience, manuals, and tools!
>
> All the above may sound pedantic but if "something happens" and you
> wind up
> in court you can easily demonstrate that you did your best to inform
> the tow
> service provider, the tow company, and the repair shop of any special
> requirements for towing a GMC and repairing it.
>
> At the end of the day it may all come to naught but at least you
> won't kick
> yourself for not doing something you could/should have!
>
> If anybody has any additional thoughts regarding this subject please
> feel
> free to comment.
>
> Regards,
> Rob Mueller
> Sydney, Australia
> AUS '75 Avion-The Blue Streak TZE365V100428
> USA '75 Avion-Double Trouble TZE365V100426
>
> _______________________________________________
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Emery Stora
77 Kingsley
Santa Fe, NM


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Re: [GMCnet] Summary of Towing Sservice Experience [message #73778 is a reply to message #73762] Sun, 14 February 2010 00:42 Go to previous message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
Senior Member
Ken,

Agreed! The reasons I included it was because:

1) NOTE: Since the vehicle could exceed the lift and GVW of most sling type
equipment, heavier equipment such as chains and spreader bar should be used.
Also a wrecker with at least 8000 lbs. capacity should be used.

2) It notes that the GMC can be towed on all six wheels at speeds less than
35 mph for a distance less than 50 miles.

3) Figures 10 - Towing Vehicle and 11 - Spacer Block Assembly show how to
tow the vehicle with a non wheel lift truck. If one shows up and insists on
towing the vehicle you show him the manual and ask if he has the equipment
as shown. When he doesn't you can refuse to let them tow the vehicle because
they can't follow what the manual says.

4) CAUTION: If the six inch length wood block is not installed, the towing
chain could sever the fuel line on the engine front crossmember.

5) It provides instructions on raising the rear of the vehicle.

Emery,

Good catch! I'll revise #11 as follows:

11) Confirm that the tow vehicle has sufficient capacity to lift 8000 lbs.
and tow 12,000 lbs.

Thanks,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426

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Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426
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