| Road Service [message #79922] |
Fri, 09 April 2010 17:32  |
Ron
Messages: 250
Registered: February 2004
Location: Conifer, Colorado
Karma: 0
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Senior Member |
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Hi All Again...
My Good Sam Road service is going to expire net month. They have a poor reputation with folks on the list.. Read Dan!
I am considering Coach Net.. What do you guys think of them?
I know this was discussed several weeks on this list.. But are they OK?
I am on the road.. And all is OK (Except Direct TV and Weingard) for a few days so I am looking for confirmation of what I remember..
Thanks a lot..
Ron
now a P.O.
Conifer, CO
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| Re: [GMCnet] Road Service [message #79924 is a reply to message #79922] |
Fri, 09 April 2010 17:47  |
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USAussie
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
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Senior Member |
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Ron,
To refresh your memory here's a copy of the email I sent in regarding this
subject:
G'day,
There have been a number of discussions under with different subject lines.
Below I have summarized what was said. As you can see I have not drawn any
conclusions from the information I have merely provided a summary along with
some observations and suggestions.
1) Dan G. noted the following regarding Progressive: "The adjuster I was
dealing with put me in touch with road side assistance. That is where I
should have been to start with. I got a call this morning from a very nice
lady, Vickie. She said because the GMC has a special drive train that they
were paying the 1086.00 tow bill in full."
2) Ken H. noted: "I've been very happy with Allstate Motor Club's RV Road
Help plan for many years."
He contacted them recently regarding their tow service and they advised; "As
stated in your membership handbook 'Towing to the nearest service facility
and/or minor on-site labor.' However we would like to assure you that your
vehicle would be towed to a capable place of repair.
When calling for emergency roadside assistance we would request you to
inform the customer service representative of any special equipment that
your eligible vehicle or RV requires when it has to be towed and / or
repaired."
3) Ken B. noted: "If you do not get satisfaction from Progressive, file a
complaint with your home state Insurance commission."
4) Steve F. noted: "Not on your freaking life would I ever go back to
Allstate." He detailed his reasons for making this statement.
5) Bill B. noted that the Good Sam contractor towed his GMC from the rear
which caused problems which "will likely end up in court." State Farm
reimbursed him for the extra charges he paid to get it towed to Tom
Hampton's shop.
6) Andy M. noted that he has Allstate RV Road Help and the three times he's
used it the services were satisfactory.
7) Wesley C. noted that he has AAA RV Towing and despite some difficulties
that he "Will still stay with them."
8) Gary K. noted that on two occasions State Farm Insurance has reimbursed
him for two expensive tows, $455 & $1230.
9) John S. noted: Be sure the tow provider rep knows that the vehicle to be
towed GMC is a front wheel drive GMC Motorhome with an Oldsmobile engine.
Even though I told them I needed a wheel lift wrecker capable of lifting
4000# and towing 12000# or a low boy trailer, they did not relay that
information to the wrecker company. The first two wreckers they sent could
only use a sling so I sent them packing.
10) A number of people noted that if you are ex US Military USAA insurance
is a good option. They provide insurance through Progressive.
I realize I am demonstrating an acute grasp on the obvious with what I have
written below but I intend to print a copy of it out and have it onboard
when we travel. I KNOW that I will be upset if and when I need a tow and it
will help me keep my head on straight!
I will have a hard copy of: http://www.bdub.net/GMCServiceComments.pdf
on hand also.
When you call the tow service provider representative:
1) CALM DOWN, TAKE A DEEP BREATH, SPEAK SOFTLY, BE POLITE AND PATIENT!
2) Get the name and direct telephone number of the representative you are
speaking to so you can call back "in case we get cut off."
3) Write down their name, date and time of your conversation, and ask for a
case reference number.
4) Ask / confirm that your conversation is being recorded.
5) Take lots of notes as to what is said! Repeat what the rep says to you to
confirm it after you write it down.
6) Have a hard copy of the TOWING VEHICLE section out of Maintenance Manual
X-7525 Page 0-4 & 0-5 in your hand when you call the tow service provider.
7) Advise them that the GMC MUST be towed from the front or put on a vehicle
long enough to accommodate it; read them the sentence under TOWING AT REAR
on page 0-5.
8) Ask for the name, phone number, and contact at the shop where your GMC is
to be towed and to confirm they have experience working on GMC's.
9) Most likely they won't be able to tell you if the shop has experience on
a GMC so if it is during normal business hours call the shop yourself while
you're waiting for the tow truck. Ask if they have any experience working on
1973-78 GMC Motorhomes. Most likely they will not have any experience so
call the tow service provider rep back and pass that information on to them.
Ask them how a shop with no experience working on a GMC could be qualified
to do so?
10) When the tow vehicle arrives ask the driver if they have ever towed a
GMC before. The answer will most likely be no so give him the copy of the
TOWING VEHICLE section out of the MM and ask him to please take a minute to
read it.
11) Confirm that the tow vehicle has sufficient capacity to tow a 12,000
pound GMC.
12) Confirm that the tow company is insured and is responsible for any
damage suffered while the vehicle is under tow.
13) When you arrive at the shop ask again if they have experience working on
a GMC.
14) Ask the shop if they have the Maintenance Manual, Parts Book, and
special tools for working on a GMC.
15) Ask the shop how long it will be before they can look at your GMC.
16) If you are unhappy with responses from the shop call the tow service
provider and advise them. Ask if you can be taken to shop that does have
experience, manuals, and tools!
All the above may sound pedantic but if "something happens" and you wind up
in court you can easily demonstrate that you did your best to inform the tow
service provider, the tow company, and the repair shop of any special
requirements for towing a GMC and repairing it.
At the end of the day it may all come to naught but at least you won't kick
yourself for not doing something you could/should have!
If anybody has any additional thoughts regarding this subject please feel
free to comment.
Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426
-----Original Message-----
From: gmclist-bounces@temp.gmcnet.org
[mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of rhusak
Sent: Saturday, 10 April 2010 8:33 AM
To: gmclist@temp.gmcnet.org
Subject: [GMCnet] Road Service
Hi All Again...
My Good Sam Road service is going to expire net month. They have a poor
reputation with folks on the list.. Read Dan!
I am considering Coach Net.. What do you guys think of them?
I know this was discussed several weeks on this list.. But are they OK?
I am on the road.. And all is OK (Except Direct TV and Weingard) for a few
days so I am looking for confirmation of what I remember..
Thanks a lot..
Ron
--
76 Eleganza II
Conifer, CO
_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
Regards,
Rob M. (USAussie)
The Pedantic Mechanic
Sydney, Australia
'75 Avion - AUS - The Blue Streak TZE365V100428
'75 Avion - USA - Double Trouble TZE365V100426
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| Re: [GMCnet] Road Service [message #79926 is a reply to message #79924] |
Fri, 09 April 2010 18:33 |
Ron
Messages: 250
Registered: February 2004
Location: Conifer, Colorado
Karma: 0
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Senior Member |
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Rob..
Thanks for the message..
Still a bit unclear..
Thats the way with this sort of thing.. Clear as Mud.. Some have good experience some bad..
Ron
now a P.O.
Conifer, CO
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| Re: [GMCnet] Road Service [message #79944 is a reply to message #79926] |
Fri, 09 April 2010 20:36 |
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USAussie
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
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Senior Member |
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Ron,
Yup!
My intent was to gather information regarding the various towing services
and provide them to the GMC net so that people could make an informed
decision.
IMHO it's the luck of the draw. However, Good Sam does not appear to be near
the top of the list! :-0
Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426
-----Original Message-----
From: gmclist-bounces@temp.gmcnet.org
[mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of rhusak
Sent: Saturday, 10 April 2010 9:34 AM
To: gmclist@temp.gmcnet.org
Subject: Re: [GMCnet] Road Service
Rob..
Thanks for the message..
Still a bit unclear..
Thats the way with this sort of thing.. Clear as Mud.. Some have good
experience some bad..
Ron
--
76 Eleganza II
Conifer, CO
_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
Regards,
Rob M. (USAussie)
The Pedantic Mechanic
Sydney, Australia
'75 Avion - AUS - The Blue Streak TZE365V100428
'75 Avion - USA - Double Trouble TZE365V100426
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| Re: Road Service [message #80072 is a reply to message #79922] |
Sat, 10 April 2010 22:47 |
bernie
Messages: 46
Registered: February 2008
Location: Montreal
Karma: 0
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Member |
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Coach-Net won't cover vehicules over 40 years of age....We have a couple of years left before we have to find someone else...
Bernard
GMC Transmode 1977
Montreal,Canada
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