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[GMCnet] Good Sam Emergency Road Service [message #72573] Tue, 02 February 2010 02:18 Go to next message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
Senior Member
G’day,

In light of Dan’s recent experience and in preparation of our upcoming USA
tour I went to the Good Sam website and downloaded the brochure on Emergency
Roadside Assistance & RV Towing.

Here’s what it says about towing (the CAPS are mine!):

TOWING SERVICE
Our 24-hour, 365-days-a-year dispatch center is available with one toll-free
call. There are no pre-set mileage or dollar limits. When you call for
service, Good Sam RV ERS pays 100% of the towing fees for the delivery of
your vehicle to the NEAREST INDEPENDENT PROFESSIONAL SERVICE CENTER.
However, you must request disablement assistance through our telephone
dispatch center within 24 hours of the disablement. IF YOU MAKE ANY REQUEST
FOR YOUR VEHICLE TO BE TAKEN TO A LOCATION OTHER THAN THE NEAREST
PROFESSIONAL SERVICE CENTER, THE MILEAGE FEE (FOR THE EXTRA DISTANCE ONLY)
WILL BE AT YOUR EXPENSE.

If you request to be towed to a location other than the nearest professional
service center, you will not be entitled to a secondary tow for the same
disablement. A request for a tow to your home would also require additional
payment if that distance exceeds the distance to the nearest professional
service center.

Note that service providers and facilities referred to members by Affinity
Road & Travel Club, Inc. (ART) are independent businesses neither owned;
controlled nor operated by ART. THE RESPONSIBILITY FOR DAMAGE, LOSS, OR
UNSATISFACTORY WORKMANSHIP LIES SOLELY WITH THE SERVICE PROVIDERS AND
FACILITIES PROVIDING THE SERVICE, RATHER THAN WITH ART. Subject to the
provisions of this brochure, towing services are also provided for
membership-owned vehicles which become disabled as a result of a collision.

Note: Fees for services that you hire on your own are not reimbursable.

The statement "NEAREST INDEPENDENT PROFESSIONAL SERVICE CENTER" is wide open
for interpretation! For the hell of it I'm going to contact GS and see if I
can get a detailed definition of that statement.

Furthermore considering the statement; "THE RESPONSIBILITY FOR DAMAGE, LOSS,
OR UNSATISFACTORY WORKMANSHIP LIES SOLELY WITH THE SERVICE PROVIDERS AND
FACILITIES PROVIDING THE SERVICE, RATHER THAN WITH ART." Perhaps ART should
change their name to Pontius Pilot Road & Travel Club, Inc.! ;-)

While I am a member of Good Sam I did not realize that am not a member and
do not have the actual policy to review.

I have sent the following email to Good Sam ERS.

Hi, I own a classic 1975 GMC Avion Motorhome on which I spent a great deal
of time and money restoring. I am considering membership, however, I note
that according to your brochure if my GMC requires towing I would be taken
to the "nearest independent professional service center." Could you please
provide detailed information on or examples of what Good Sam defines as an
"independent professional service center." Thank you, Rob

Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426

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Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426
Re: [GMCnet] Good Sam Emergency Road Service [message #72576 is a reply to message #72573] Tue, 02 February 2010 06:21 Go to previous messageGo to next message
Steven Ferguson is currently offline  Steven Ferguson   United States
Messages: 3447
Registered: May 2006
Karma: 0
Senior Member
Rob,
A key issue here is not "A professional service center", but rather
the timeliness of the rapairs. If you want to prompt Good Sam to make
an improvement in the scope of coverage, it should include a statement
that the repairs be made within a reasonable time frame. They could
not even get to Dan's coach for at least one month. With that in
writing, I would use it to beat up Good Sam. My only beef with GS is
the one time I called, I was put on "forever hold". My vehicle was a
hazard to traffic and after being cut off, then being put on "forever
hold again", I hung up and called an independent. I submitted the
bill with the above statement and was fully reimbursed.
An engine diagnosis, is not magic. GMC engine R&R is not magic either
and most any professional repair facilities should be able to do it.
Pretty basic stuff IMHO. We've witnessed here where many
non-professional, shade tree guys, have swapped out their engines
successfully.
I don't think Dan is going to get any satisfaction on the towing bill
based on the type of facility required for working on a GMC. A time
to repair based complaint, may have merit though. I would also check
for a business license and all the other things necessary to be an
independent professional repair facility. This may be something we
want to watch.

On Tue, Feb 2, 2010 at 1:18 AM, Rob Mueller <robmueller@iinet.net.au> wrote:
> G’day,
>
> In light of Dan’s recent experience and in preparation of our upcoming USA
> tour I went to the Good Sam website and downloaded the brochure on Emergency
> Roadside Assistance & RV Towing.
>
> Here’s what it says about towing (the CAPS are mine!):
>
> TOWING SERVICE
> Our 24-hour, 365-days-a-year dispatch center is available with one toll-free
> call. There are no pre-set mileage or dollar limits. When you call for
> service, Good Sam RV ERS pays 100% of the towing fees for the delivery of
> your vehicle to the NEAREST INDEPENDENT PROFESSIONAL SERVICE CENTER.
> However, you must request disablement assistance through our telephone
> dispatch center within 24 hours of the disablement. IF YOU MAKE ANY REQUEST
> FOR YOUR VEHICLE TO BE TAKEN TO A LOCATION OTHER THAN THE NEAREST
> PROFESSIONAL SERVICE CENTER, THE MILEAGE FEE (FOR THE EXTRA DISTANCE ONLY)
> WILL BE AT YOUR EXPENSE.
>
> If you request to be towed to a location other than the nearest professional
> service center, you will not be entitled to a secondary tow for the same
> disablement. A request for a tow to your home would also require additional
> payment if that distance exceeds the distance to the nearest professional
> service center.
>
> Note that service providers and facilities referred to members by Affinity
> Road & Travel Club, Inc. (ART) are independent businesses neither owned;
> controlled nor operated by ART. THE RESPONSIBILITY FOR DAMAGE, LOSS, OR
> UNSATISFACTORY WORKMANSHIP LIES SOLELY WITH THE SERVICE PROVIDERS AND
> FACILITIES PROVIDING THE SERVICE, RATHER THAN WITH ART. Subject to the
> provisions of this brochure, towing services are also provided for
> membership-owned vehicles which become disabled as a result of a collision.
>
> Note: Fees for services that you hire on your own are not reimbursable.
>
> The statement "NEAREST INDEPENDENT PROFESSIONAL SERVICE CENTER" is wide open
> for interpretation! For the hell of it I'm going to contact GS and see if I
> can get a detailed definition of that statement.
>
> Furthermore considering the statement; "THE RESPONSIBILITY FOR DAMAGE, LOSS,
> OR UNSATISFACTORY WORKMANSHIP LIES SOLELY WITH THE SERVICE PROVIDERS AND
> FACILITIES PROVIDING THE SERVICE, RATHER THAN WITH ART." Perhaps ART should
> change their name to Pontius Pilot Road & Travel Club, Inc.! ;-)
>
> While I am a member of Good Sam I did not realize that am not a member and
> do not have the actual policy to review.
>
> I have sent the following email to Good Sam ERS.
>
> Hi, I own a classic 1975 GMC Avion Motorhome on which I spent a great deal
> of time and money restoring. I am considering membership, however, I note
> that according to your brochure if my GMC requires towing I would be taken
> to the "nearest independent professional service center."  Could you please
> provide detailed information on or examples of what Good Sam defines as an
> "independent professional service center." Thank you, Rob
>
> Regards,
> Rob Mueller
> Sydney, Australia
> AUS '75 Avion-The Blue Streak TZE365V100428
> USA '75 Avion-Double Trouble TZE365V100426
>
> _______________________________________________
> GMCnet mailing list
> List Information and Subscription Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>



--
Steve Ferguson
'76 EII
Sierra Vista, AZ
Urethane bushing source
www.bdub.net/ferguson/
_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist

Re: [GMCnet] Good Sam Emergency Road Service [message #72582 is a reply to message #72576] Tue, 02 February 2010 07:42 Go to previous messageGo to next message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
Senior Member
Steve,

Good input lets see how they respond to my first question.

Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426


-----Original Message-----
From: gmclist-bounces@temp.gmcnet.org
[mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of Steven Ferguson
Sent: Tuesday, 2 February 2010 11:21 PM
To: gmclist@temp.gmcnet.org
Subject: Re: [GMCnet] Good Sam Emergency Road Service

Rob,
A key issue here is not "A professional service center", but rather
the timeliness of the rapairs. If you want to prompt Good Sam to make
an improvement in the scope of coverage, it should include a statement
that the repairs be made within a reasonable time frame. They could
not even get to Dan's coach for at least one month. With that in
writing, I would use it to beat up Good Sam. My only beef with GS is
the one time I called, I was put on "forever hold". My vehicle was a
hazard to traffic and after being cut off, then being put on "forever
hold again", I hung up and called an independent. I submitted the
bill with the above statement and was fully reimbursed.
An engine diagnosis, is not magic. GMC engine R&R is not magic either
and most any professional repair facilities should be able to do it.
Pretty basic stuff IMHO. We've witnessed here where many
non-professional, shade tree guys, have swapped out their engines
successfully.
I don't think Dan is going to get any satisfaction on the towing bill
based on the type of facility required for working on a GMC. A time
to repair based complaint, may have merit though. I would also check
for a business license and all the other things necessary to be an
independent professional repair facility. This may be something we
want to watch.


Steve Ferguson
'76 EII
Sierra Vista, AZ
Urethane bushing source
www.bdub.net/ferguson/
_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist

_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist



Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426
Re: [GMCnet] Good Sam Emergency Road Service [message #72585 is a reply to message #72573] Tue, 02 February 2010 07:44 Go to previous messageGo to next message
GMCWiperMan is currently offline  GMCWiperMan   United States
Messages: 1248
Registered: December 2007
Karma: 1
Senior Member
Rob,

I've been very happy with Allstate Motor Club's RV RoadHelp plan for many
years. They had to tow me before I even got home the day after buying my
first GMC. But before recommending them to others, I've just sent this
inquiry to them:
------------------------------------------
I've been a member for over 10 years now and have been very satisfied with
your service. On two unfortunate occasions I've had to have my RV towed.
Fortunately each of those required only short distance trips. Recently a
number of my friends across the country have had to use their (other) tow
services, with very unsatisfactory results. Most of those problems have
been because their service would tow them only to the "nearest professional
service facility". That imprimatur has caused great anguish and expense
when that "facility" had no experience with their vehicle, none of the
specialized equipment required to service it, or perhaps couldn't even
schedule work for an extended period of time.

I've considered suggesting RV RoadHelp to my RVing friends because of my
pleasant past experiences. But then I realize that my tows were short and
fortuitously my desired destination was as close as any other location.

What I need to know is the exact criteria by which you (and I) will choose
the destination if I should again need to be towed. Recognize that my RV
has some unique features, such as front wheel drive, with which few service
facilities have either familiarity or equipment.

Thank you,

Ken Henderson
-------------------------------
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List Information and Subscription Options:
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Re: [GMCnet] Good Sam Emergency Road Service [message #72631 is a reply to message #72585] Tue, 02 February 2010 17:02 Go to previous messageGo to next message
Steven Ferguson is currently offline  Steven Ferguson   United States
Messages: 3447
Registered: May 2006
Karma: 0
Senior Member
Is that really you Ken?

On Tue, Feb 2, 2010 at 6:44 AM, Ken Henderson <ken0henderson@gmail.com> wrote:
> Rob,
>
> I've been very happy with Allstate Motor Club's RV RoadHelp plan for many
> years.  They had to tow me before I even got home the day after buying my
> first GMC.  But before recommending them to others, I've just sent this
> inquiry to them:
> ------------------------------------------
> I've been a member for over 10 years now and have been very satisfied with
> your service.  On two unfortunate occasions I've had to have my RV towed.
>  Fortunately each of those required only short distance trips.  Recently a
> number of my friends across the country have had to use their (other) tow
> services, with very unsatisfactory results.  Most of those problems have
> been because their service would tow them only to the "nearest professional
> service facility".  That imprimatur has caused great anguish and expense
> when that "facility" had no experience with their vehicle, none of the
> specialized equipment required to service it, or perhaps couldn't even
> schedule work for an extended period of time.
>
> I've considered suggesting RV RoadHelp to my RVing friends because of my
> pleasant past experiences.  But then I realize that my tows were short and
> fortuitously my desired destination was as close as any other location.
>
> What I need to know is the exact criteria by which you (and I) will choose
> the destination if I should again need to be towed.  Recognize that my RV
> has some unique features, such as front wheel drive, with which few service
> facilities have either familiarity or equipment.
>
> Thank you,
>
> Ken Henderson
> -------------------------------
> _______________________________________________
> GMCnet mailing list
> List Information and Subscription Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>



--
Steve Ferguson
'76 EII
Sierra Vista, AZ
Urethane bushing source
www.bdub.net/ferguson/
_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist

Re: [GMCnet] Good Sam Emergency Road Service [message #72639 is a reply to message #72631] Tue, 02 February 2010 18:15 Go to previous messageGo to next message
JimGunther is currently offline  JimGunther   United States
Messages: 228
Registered: March 2007
Location: West Haven, CT
Karma: 0
Senior Member
I recall a similar discussion a few years ago; It seems the magic (coverage granting) words were "the nearest QUALIFIED repair facility". That is, someone who's actually worked on a # of GMCs in the recent past.

I believe certain of the road service contracts have that magic wording.


Jim Gunther
www.LotusV6.com

now former owner - ;( 73 GMC-II 2600
by Explorer
Re: [GMCnet] Good Sam Emergency Road Service [message #72647 is a reply to message #72639] Tue, 02 February 2010 19:20 Go to previous messageGo to next message
zhagrieb is currently offline  zhagrieb   United States
Messages: 676
Registered: August 2009
Location: Portland Oregon
Karma: 0
Senior Member
I had a transmission failure last fall. (Not so) good sam was only willing
to tow to a local shop THEY said was qualified (apparently they work from a
list). If their guy couldn't handle the job sam said they'd then take it to
someone else. Again, their choice. Ken Frey was 90 miles away and the only
guy in the area I knew of who could handle it but sam said "no dice".

I'm no longer with (not so) good sam.

Glenn Giere



On Tue, Feb 2, 2010 at 4:15 PM, Jim Gunther
<JgmcG@riskmanagementsearch.com>wrote:

>
>
> I recall a similar discussion a few years ago; It seems the magic (coverage
> granting) words were "the nearest QUALIFIED repair facility". That is,
> someone who's actually worked on a # of GMCs in the recent past.
>
> I believe certain of the road service contracts have that magic wording.
> --
> Jim Gunther
> www.LotusV6.com
>
> now former owner - ;(
>
> 73 GMC-II 2600
> by Explorer
> _______________________________________________
> GMCnet mailing list
> List Information and Subscription Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>
_______________________________________________
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Glenn Giere, Portland OR, K7GAG '73 "Moby the Motorhome" 26'
Re: [GMCnet] Good Sam Emergency Road Service [message #72649 is a reply to message #72647] Tue, 02 February 2010 19:41 Go to previous messageGo to next message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
Senior Member
Glenn,

I would assume that "their guy" did the job.

Who was it?

Does the transmission work properly?

Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426


-----Original Message-----
From: gmclist-bounces@temp.gmcnet.org
[mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of Glenn Giere
Sent: Wednesday, 3 February 2010 12:20 PM
To: gmclist@temp.gmcnet.org
Subject: Re: [GMCnet] Good Sam Emergency Road Service

I had a transmission failure last fall. (Not so) good sam was only willing
to tow to a local shop THEY said was qualified (apparently they work from a
list). If their guy couldn't handle the job sam said they'd then take it to
someone else. Again, their choice. Ken Frey was 90 miles away and the only
guy in the area I knew of who could handle it but sam said "no dice".

I'm no longer with (not so) good sam.

Glenn Giere

_______________________________________________
GMCnet mailing list
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http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist



Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426
Re: [GMCnet] Good Sam Emergency Road Service [message #72651 is a reply to message #72649] Tue, 02 February 2010 19:56 Go to previous messageGo to next message
zhagrieb is currently offline  zhagrieb   United States
Messages: 676
Registered: August 2009
Location: Portland Oregon
Karma: 0
Senior Member
No. I paid roughly $450 to have it towed to Ken Frey.


On Tue, Feb 2, 2010 at 5:41 PM, Rob Mueller <robmueller@iinet.net.au> wrote:

> Glenn,
>
> I would assume that "their guy" did the job.
>
> Who was it?
>
> Does the transmission work properly?
>
> Regards,
> Rob Mueller
> Sydney, Australia
> AUS '75 Avion-The Blue Streak TZE365V100428
> USA '75 Avion-Double Trouble TZE365V100426
>
>
> -----Original Message-----
> From: gmclist-bounces@temp.gmcnet.org
> [mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of Glenn Giere
> Sent: Wednesday, 3 February 2010 12:20 PM
> To: gmclist@temp.gmcnet.org
> Subject: Re: [GMCnet] Good Sam Emergency Road Service
>
> I had a transmission failure last fall. (Not so) good sam was only willing
> to tow to a local shop THEY said was qualified (apparently they work from a
> list). If their guy couldn't handle the job sam said they'd then take it
> to
> someone else. Again, their choice. Ken Frey was 90 miles away and the only
> guy in the area I knew of who could handle it but sam said "no dice".
>
> I'm no longer with (not so) good sam.
>
> Glenn Giere
>
> _______________________________________________
> GMCnet mailing list
> List Information and Subscription Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>
_______________________________________________
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List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist



Glenn Giere, Portland OR, K7GAG '73 "Moby the Motorhome" 26'
Re: [GMCnet] Good Sam Emergency Road Service [message #72652 is a reply to message #72631] Tue, 02 February 2010 20:08 Go to previous messageGo to next message
GMCWiperMan is currently offline  GMCWiperMan   United States
Messages: 1248
Registered: December 2007
Karma: 1
Senior Member
Yeah, that's me. Why?

Ken H.


On Tue, Feb 2, 2010 at 6:02 PM, Steven Ferguson <botiemad11@gmail.com>wrote:

> Is that really you Ken?
>
> On Tue, Feb 2, 2010 at 6:44 AM, Ken Henderson <ken0henderson@gmail.com>
> wrote:
> > Rob,
> >
> > I've been very happy with Allstate Motor Club's RV RoadHelp plan for many
> > years. They had to tow me before I even got home the day after buying my
> > first GMC. But before recommending them to others, I've just sent this
> > inquiry to them:
> > ------------------------------------------
> > I've been a member for over 10 years now and have been very satisfied
> with
> > your service. On two unfortunate occasions I've had to have my RV towed.
> > Fortunately each of those required only short distance trips. Recently
> a
> > number of my friends across the country have had to use their (other) tow
> > services, with very unsatisfactory results. Most of those problems have
> > been because their service would tow them only to the "nearest
> professional
> > service facility". That imprimatur has caused great anguish and expense
> > when that "facility" had no experience with their vehicle, none of the
> > specialized equipment required to service it, or perhaps couldn't even
> > schedule work for an extended period of time.
> >
> > I've considered suggesting RV RoadHelp to my RVing friends because of my
> > pleasant past experiences. But then I realize that my tows were short
> and
> > fortuitously my desired destination was as close as any other location.
> >
> > What I need to know is the exact criteria by which you (and I) will
> choose
> > the destination if I should again need to be towed. Recognize that my RV
> > has some unique features, such as front wheel drive, with which few
> service
> > facilities have either familiarity or equipment.
> >
> > Thank you,
> >
> > Ken Henderson
> > -------------------------------
> > _______________________________________________
> > GMCnet mailing list
> > List Information and Subscription Options:
> > http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
> >
>
>
>
> --
> Steve Ferguson
> '76 EII
> Sierra Vista, AZ
> Urethane bushing source
> www.bdub.net/ferguson/
> _______________________________________________
> GMCnet mailing list
> List Information and Subscription Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>
_______________________________________________
GMCnet mailing list
List Information and Subscription Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist

Re: [GMCnet] Good Sam Emergency Road Service [message #72654 is a reply to message #72652] Tue, 02 February 2010 20:11 Go to previous messageGo to next message
zhagrieb is currently offline  zhagrieb   United States
Messages: 676
Registered: August 2009
Location: Portland Oregon
Karma: 0
Senior Member
OK, I'm confused. Why you indeed. Glenn

On Tue, Feb 2, 2010 at 6:08 PM, Ken Henderson <ken0henderson@gmail.com>wrote:

> Yeah, that's me. Why?
>
> Ken H.
>
>
> On Tue, Feb 2, 2010 at 6:02 PM, Steven Ferguson <botiemad11@gmail.com
> >wrote:
>
> > Is that really you Ken?
> >
> > On Tue, Feb 2, 2010 at 6:44 AM, Ken Henderson <ken0henderson@gmail.com>
> > wrote:
> > > Rob,
> > >
> > > I've been very happy with Allstate Motor Club's RV RoadHelp plan for
> many
> > > years. They had to tow me before I even got home the day after buying
> my
> > > first GMC. But before recommending them to others, I've just sent this
> > > inquiry to them:
> > > ------------------------------------------
> > > I've been a member for over 10 years now and have been very satisfied
> > with
> > > your service. On two unfortunate occasions I've had to have my RV
> towed.
> > > Fortunately each of those required only short distance trips.
> Recently
> > a
> > > number of my friends across the country have had to use their (other)
> tow
> > > services, with very unsatisfactory results. Most of those problems
> have
> > > been because their service would tow them only to the "nearest
> > professional
> > > service facility". That imprimatur has caused great anguish and
> expense
> > > when that "facility" had no experience with their vehicle, none of the
> > > specialized equipment required to service it, or perhaps couldn't even
> > > schedule work for an extended period of time.
> > >
> > > I've considered suggesting RV RoadHelp to my RVing friends because of
> my
> > > pleasant past experiences. But then I realize that my tows were short
> > and
> > > fortuitously my desired destination was as close as any other location.
> > >
> > > What I need to know is the exact criteria by which you (and I) will
> > choose
> > > the destination if I should again need to be towed. Recognize that my
> RV
> > > has some unique features, such as front wheel drive, with which few
> > service
> > > facilities have either familiarity or equipment.
> > >
> > > Thank you,
> > >
> > > Ken Henderson
> > > -------------------------------
> > > _______________________________________________
> > > GMCnet mailing list
> > > List Information and Subscription Options:
> > > http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
> > >
> >
> >
> >
> > --
> > Steve Ferguson
> > '76 EII
> > Sierra Vista, AZ
> > Urethane bushing source
> > www.bdub.net/ferguson/
> > _______________________________________________
> > GMCnet mailing list
> > List Information and Subscription Options:
> > http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
> >
> _______________________________________________
> GMCnet mailing list
> List Information and Subscription Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>
_______________________________________________
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Glenn Giere, Portland OR, K7GAG '73 "Moby the Motorhome" 26'
Re: [GMCnet] Good Sam Emergency Road Service [message #72656 is a reply to message #72651] Tue, 02 February 2010 20:15 Go to previous messageGo to next message
USAussie is currently offline  USAussie   United States
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
Senior Member
Glenn,

GOOD MOVE!

Ken went over Double Trouble end to end after I bought it and I was
impressed with his workmanship!

Regards,
Rob Mueller
Sydney, Australia
AUS '75 Avion-The Blue Streak TZE365V100428
USA '75 Avion-Double Trouble TZE365V100426


-----Original Message-----
From: gmclist-bounces@temp.gmcnet.org
[mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of Glenn Giere
Sent: Wednesday, 3 February 2010 12:57 PM
To: gmclist@temp.gmcnet.org
Subject: Re: [GMCnet] Good Sam Emergency Road Service

No. I paid roughly $450 to have it towed to Ken Frey.


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Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426
Re: [GMCnet] Good Sam Emergency Road Service [message #72683 is a reply to message #72652] Wed, 03 February 2010 06:51 Go to previous messageGo to next message
Steven Ferguson is currently offline  Steven Ferguson   United States
Messages: 3447
Registered: May 2006
Karma: 0
Senior Member
Grease and scholars seldom are in the same place at the same time.

On Tue, Feb 2, 2010 at 7:08 PM, Ken Henderson <ken0henderson@gmail.com> wrote:
> Yeah, that's me.  Why?
>
> Ken H.
>
>
> On Tue, Feb 2, 2010 at 6:02 PM, Steven Ferguson <botiemad11@gmail.com>wrote:
>
>> Is that really you Ken?
>>
>> On Tue, Feb 2, 2010 at 6:44 AM, Ken Henderson <ken0henderson@gmail.com>
>> wrote:
>> > Rob,
>> >
>> > I've been very happy with Allstate Motor Club's RV RoadHelp plan for many
>> > years.  They had to tow me before I even got home the day after buying my
>> > first GMC.  But before recommending them to others, I've just sent this
>> > inquiry to them:
>> > ------------------------------------------
>> > I've been a member for over 10 years now and have been very satisfied
>> with
>> > your service.  On two unfortunate occasions I've had to have my RV towed.
>> >  Fortunately each of those required only short distance trips.  Recently
>> a
>> > number of my friends across the country have had to use their (other) tow
>> > services, with very unsatisfactory results.  Most of those problems have
>> > been because their service would tow them only to the "nearest
>> professional
>> > service facility".  That imprimatur has caused great anguish and expense
>> > when that "facility" had no experience with their vehicle, none of the
>> > specialized equipment required to service it, or perhaps couldn't even
>> > schedule work for an extended period of time.
>> >
>> > I've considered suggesting RV RoadHelp to my RVing friends because of my
>> > pleasant past experiences.  But then I realize that my tows were short
>> and
>> > fortuitously my desired destination was as close as any other location.
>> >
>> > What I need to know is the exact criteria by which you (and I) will
>> choose
>> > the destination if I should again need to be towed.  Recognize that my RV
>> > has some unique features, such as front wheel drive, with which few
>> service
>> > facilities have either familiarity or equipment.
>> >
>> > Thank you,
>> >
>> > Ken Henderson
>> > -------------------------------
>> > _______________________________________________
>> > GMCnet mailing list
>> > List Information and Subscription Options:
>> > http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>> >
>>
>>
>>
>> --
>> Steve Ferguson
>> '76 EII
>> Sierra Vista, AZ
>> Urethane bushing source
>> www.bdub.net/ferguson/
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--
Steve Ferguson
'76 EII
Sierra Vista, AZ
Urethane bushing source
www.bdub.net/ferguson/
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Re: [GMCnet] Good Sam Emergency Road Service [message #72787 is a reply to message #72582] Thu, 04 February 2010 11:17 Go to previous messageGo to next message
Jim Galbavy is currently offline  Jim Galbavy   United States
Messages: 1443
Registered: August 2007
Karma: 7
Senior Member
Steve and Rob,

How is this for timing. I just got my annual reminder on my Good Sam RV Emergency Road Service (ERS) so I called and asked the questions about their policy to tow to the nearest Professional Service Center and what is a timely manner for work to get started. I used Dan's experience without giving his name and got a lot of should haves. So many that my contract with them wll expire at the end of April. They are too inflexable for my tastes.

jim galbavy
'73 X-CL (ANNIE)
Chesterfield, Va
Re: [GMCnet] Good Sam Emergency Road Service [message #72788 is a reply to message #72787] Thu, 04 February 2010 11:19 Go to previous messageGo to next message
zhagrieb is currently offline  zhagrieb   United States
Messages: 676
Registered: August 2009
Location: Portland Oregon
Karma: 0
Senior Member
Several have said AAA will tow a total of 400 miles if you have their RV
policy. Anyone comment?

Glenn Giere

On Thu, Feb 4, 2010 at 9:17 AM, Jim Galbavy <j.galbavy@att.net> wrote:

>
>
> Steve and Rob,
>
> How is this for timing. I just got my annual reminder on my Good Sam RV
> Emergency Road Service (ERS) so I called and asked the questions about their
> policy to tow to the nearest Professional Service Center and what is a
> timely manner for work to get started. I used Dan's experience without
> giving his name and got a lot of should haves. So many that my contract
> with them wll expire at the end of April. They are too inflexable for my
> tastes.
>
> jim galbavy
> '73 X-CL (ANNIE)
> Chesterfield, Va
> _______________________________________________
> GMCnet mailing list
> List Information and Subscription Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>
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Glenn Giere, Portland OR, K7GAG '73 "Moby the Motorhome" 26'
Re: [GMCnet] Good Sam Emergency Road Service [message #72802 is a reply to message #72788] Thu, 04 February 2010 13:11 Go to previous messageGo to next message
Jim Galbavy is currently offline  Jim Galbavy   United States
Messages: 1443
Registered: August 2007
Karma: 7
Senior Member
Glenn,

I just got off the phone with AAA. I have a AAA membership with the PLUS RV option. They will tow you anywhere up to a max.
of 100 miles. ....and you can use them up to 4 times a year.

In addition, my policy on the GMC with Progressive has a rodeside labor and towing clause which pays $500.

jim galbavy
'73 X-CL (ANNIE)
Chesterfield, Va

[Updated on: Thu, 04 February 2010 13:47]

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Re: [GMCnet] Good Sam Emergency Road Service [message #72804 is a reply to message #72573] Thu, 04 February 2010 14:03 Go to previous messageGo to next message
RF_Burns is currently offline  RF_Burns   Canada
Messages: 2277
Registered: June 2008
Location: S. Ontario, Canada
Karma: 3
Senior Member
When we broke down last summer CAA (Canadian version of AAA) told me 200 miles Max. If wanted to be towed home 600 miles then the last 400 miles would cost me 2800.00 plus taxes.

I called a client in the truck and heavy equipment repair business knowing he has equipment towed back from far away. He made a couple calls and got us a roll-on for 2400.00 back home.

Still hurt!


Bruce Hislop
ON Canada
77PB, 455 Dick P. rebuilt, DynamicEFI EBL EFI & ESC.
1 ton front end
http://www.gmcmhphotos.com/photos/showphoto.php?photo=29001
My Staff says I never listen to them, or something like that
Re: [GMCnet] Good Sam Emergency Road Service [message #72805 is a reply to message #72802] Thu, 04 February 2010 14:55 Go to previous messageGo to next message
C Boyd is currently offline  C Boyd   United States
Messages: 2629
Registered: April 2006
Karma: 18
Senior Member
Jim Galbavy wrote on Thu, 04 February 2010 14:11

Glenn,

I just got off the phone with AAA. I have a AAA membership with the PLUS RV option. They will tow you anywhere up to a max.
of 100 miles. ....and you can use them up to 4 times a year.

In addition, my policy on the GMC with Progressive has a rodeside labor and towing clause which pays $500.

jim galbavy
'73 X-CL (ANNIE)
Chesterfield, Va








Jim: I also have AAA PLUS RV @$170 year. Same as you. They also offer AAA Premier RV @$200 a year. It is the same 4 tows of 100 miles to destination of your choice except it offers one tow of up to 200 miles free per member per membership year. I was told by AAA that both also cover a trailer that I might be pulling.


C. Boyd
76 Crestmont
East Tennessee
Re: [GMCnet] Good Sam Emergency Road Service [message #72807 is a reply to message #72805] Thu, 04 February 2010 15:09 Go to previous messageGo to next message
WD0AFQ is currently offline  WD0AFQ   United States
Messages: 7111
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Location: Dexter, Mo.
Karma: 207
Senior Member
I do not expect anything more from Good Sam but I am going to contact them. We also have Progressive and they have the 1084.00 bill now. They have called. We will see what happens there. I can not find a limit in our policy. We used to have a 750.00 limit with Progressive and only once per year. That is not stated in this new policy for agreed value. Also, beginning with this policy, we have no deductible on glass. I find this interesting as we have 2 fogged windshields.
Dan
enjoying time with Miguel


3 In Stainless Exhaust Headers One Ton All Discs/Reaction Arm 355 FD/Quad Bag/Alum Radiator Manny Tran/New eng. Holley EFI/10 Tire Air Monitoring System Solarized Coach/Upgraded Windows Satelite TV/On Demand Hot Water/3Way Refer
Re: [GMCnet] Good Sam Emergency Road Service [message #72808 is a reply to message #72802] Thu, 04 February 2010 15:29 Go to previous messageGo to previous message
Jim Galbavy is currently offline  Jim Galbavy   United States
Messages: 1443
Registered: August 2007
Karma: 7
Senior Member
I just went out to the GMC and pulled out a flier that i picked up at the FMCA Rally in Bowling Green, OH. FMCA offers road side assistance thru COACH-NET for about $89 per year. You talk to a RVDA/RVIA Certified Technician who makes the call as to the "nearest qualified repair facility". The way I was told that "qualified repair facility" would have a history of working on GMC Motorhomes. Should I believe it or do you think they are just blowing smoke up my skirt? Sounds like a good subject to invite FMCA and COACH-NET to one of our GMCMHI rallies and have them give a seminar. Hint. ....hint.

jim galbavy
'73 X-CL (ANNIE)
Chesterfield, VA
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