| First experience with Progressive Roadside "Assistance" [message #338335] |
Sun, 04 November 2018 07:26  |
Frances McMillan
Messages: 23
Registered: October 2018
Location: Southwest of Tuscaloosa, ...
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Junior Member |
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My husband and I picked up our new-to-us GMC on Saturday morning and started our 300-mile trip home. It had been driven about 40 or more miles the day before. After about 25 miles, we pulled off the interstate to top off the gas tank. Within the next ten miles, the GMC began to falter, not completely cutting out, but sometimes wouldn't go more than 45 mph. After another 100 miles or so, my husband decided to pull over because the problem was getting worse. He thinks it is a fuel delivery problem.
We called Progressive. After more than two hours on the side of the interstate with no tow truck in sight, we decided to try to make it to the next exit. It was running fine again and we made it 8 miles to a GMC dealership which was open, amazingly, at 4:50 on a Saturday afternoon. The service manager recommended an auto shop a few blocks away since none of his mechanics could work on it, so we left it in hopes that it could be fixed there and continued 160 miles or so home in our car.
Progressive said they would not pay for towing more than 15 miles and that they couldn't find a tow truck which could carry it. So my question is this, does FMCA provide the best roadside assistance? Because we have only had the Progressive policy for four days, I am hoping we can cancel -- and get a refund for -- the roadside assistance portion of our policy.
Pickens County, Alabama 1977 Royale, 455, 67,000 original miles
[Updated on: Mon, 05 November 2018 09:41] Report message to a moderator |
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