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Fantastic warranty [message #306403]

Fri, 02 September 2016 20:15

jimtze

Messages: 92
Registered: June 2011
Location: Victoria, BC

Karma: 1

Member

Some time back, I recall a discussion on this board about Fantastic fans no longer being covered by their warranty. I purchased my coach in 2010 and the fantastic was installed by the previous owner. My guess is that it is about 15 years old. It has the power lift and rain sensor. The power lift stopped working although the motor seemed to be turning. The manual lift would also not work. I phoned the support line to inquire what parts I should order. The woman, after asking what the symptoms were, said that she would send me a new motor assembly and lift arm. I was expecting her to ask for a cc number but that did not happen. The parts arrived yesterday. No cost to me. Exceptional service.

Jim Bratvold Victoria, BC 76 Eleganza ll

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Re: [GMCnet] Fantastic warranty [message #306405 is a reply to message #306403]

Fri, 02 September 2016 20:21

jimk

Messages: 6734
Registered: July 2006
Location: Belmont, CA

Karma: 9

Senior Member

They have been receiving lot of complaints from shop and customers.I have
ripped into them at shows, so they know me well.
Max fan is a better unit and they are realizing that they need to step up.

On Fri, Sep 2, 2016 at 6:15 PM, Jim Bratvold wrote:

> Some time back, I recall a discussion on this board about Fantastic fans
> no longer being covered by their warranty. I purchased my coach in 2010 and
> the fantastic was installed by the previous owner. My guess is that it is
> about 15 years old. It has the power lift and rain sensor. The power lift
> stopped working although the motor seemed to be turning. The manual lift
> would also not work. I phoned the support line to inquire what parts I
> should
> order. The woman, after asking what the symptoms were, said that she would
> send me a new motor assembly and lift arm. I was expecting her to ask for a
> cc number but that did not happen. The parts arrived yesterday. No cost to
> me. Exceptional service.
> --
> Jim Bratvold
> Victoria, BC
> 76 Eleganza ll
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>

--
Jim Kanomata
Applied/GMC, Fremont,CA
jimk@appliedairfilters.com
http://www.appliedgmc.com
1-800-752-7502
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Jim Kanomata
Applied/GMC
jimk@appliedairfilters.com
www.appliedgmc.com
1-800-752-7502

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Re: Fantastic warranty [message #306410 is a reply to message #306403]

Fri, 02 September 2016 21:18

Jp Benson

Messages: 649
Registered: October 2011
Location: Fla

Karma: 2

Senior Member

Thanks Jim. They recently sent me two new covers for shipping cost. The only questions they asked were what color and where to ship.

JP

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Re: [GMCnet] Fantastic warranty [message #306413 is a reply to message #306403]

Fri, 02 September 2016 22:16

bdub

Messages: 1578
Registered: February 2004
Location: Central Texas

Karma: 5

Senior Member

My problem exactly last summer. They told me that it was out of warranty but they would sell me the parts to fix it. Ha! I don't
think so! Cost was over $100.

I'll never deal with those pricks again.
bdub

-----Original Message-----
From: Gmclist On Behalf Of Jim Bratvold
Sent: Friday, September 2, 2016 8:15 PM

Some time back, I recall a discussion on this board about Fantastic fans no longer being covered by their warranty. I purchased my
coach in 2010 and
the fantastic was installed by the previous owner. My guess is that it is about 15 years old. It has the power lift and rain sensor.
The power lift
stopped working although the motor seemed to be turning. The manual lift would also not work.

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bdub
'76 Palm Beach/Central Texas
www.bdub.net
www.gmcmhphotos.com
www.gmcmotorhomemarketplace.com
www.gmcmhregistry.com
www.facebook.com/groups/classicgmcmotorhomes
www.facebook.com/groups/gmcmm

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Re: [GMCnet] Fantastic warranty [message #306419 is a reply to message #306413]

Sat, 03 September 2016 01:06

USAussie

Messages: 15912
Registered: July 2007
Location: Sydney, Australia

Karma: 6

Senior Member

Bdub,

The Maxx fan is a superior product in my opinion.

Regards,
Rob M.
USAussie - Downunder
AUS '75 Avion - The Blue Streak TZE365V100428
USA '75 Avion - Double Trouble TZE365V100426

-----Original Message-----
From: Gmclist [mailto:gmclist-bounces@list.gmcnet.org] On Behalf Of Billy Massey
Sent: Saturday, September 03, 2016 1:16 PM
To: gmclist@list.gmcnet.org
Subject: Re: [GMCnet] Fantastic warranty

My problem exactly last summer. They told me that it was out of warranty but they would sell me the parts to fix it. Ha! I don't
think so! Cost was over $100.

I'll never deal with those pricks again.
bdub

-----Original Message-----
From: Gmclist On Behalf Of Jim Bratvold
Sent: Friday, September 2, 2016 8:15 PM

Some time back, I recall a discussion on this board about Fantastic fans no longer being covered by their warranty. I purchased my
coach in 2010 and
the fantastic was installed by the previous owner. My guess is that it is about 15 years old. It has the power lift and rain sensor.
The power lift
stopped working although the motor seemed to be turning. The manual lift would also not work.

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Regards, Rob M. (USAussie) The Pedantic Mechanic Sydney, Australia '75 Avion - AUS - The Blue Streak TZE365V100428 '75 Avion - USA - Double Trouble TZE365V100426

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Re: [GMCnet] Fantastic warranty [message #306429 is a reply to message #306413]

Sat, 03 September 2016 07:22

Jim Galbavy

Messages: 1443
Registered: August 2007

Karma: 7

Senior Member

I haven't had any warranty problems with Fantastic Vent. Over the years they replaced
two complete vents (with rain sensors), and recently two caps when one broke. They said
it had a lifetime replacement and since they were the same age, if one broke the other would
follow because of UV rays make them brittle with age. All this for only the cost of shipping.
I have no issues.

jim galbavy
'73 x-CL ANNIE
Lake Mary, Fl

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Re: [GMCnet] Fantastic warranty [message #306437 is a reply to message #306429]

Sat, 03 September 2016 10:09

bdub

Messages: 1578
Registered: February 2004
Location: Central Texas

Karma: 5

Senior Member

Leave it to me to draw the wrong person on the phone.

I replaced it with a premium Fantastic Fan with all the bells and whistles
that I'd bought from Scott Nehoda some years back. Remote control and
all. THAT is the worst POS I've ever experienced. Every time I really
need it to work quickly the remote has to be reset. To do that ya have to
take the batteries out of it. To do that ya have to find a very small
screw driver to get the 4 tiny screws out that hold the back on. Reinstall
batteries after 60 seconds. Then take the fuse out of the fan for a
minute. By that time I'm wiping sweat out of my eyes and wondering how I'm
gonna turn the fan on after I throw the $%&* remote as far as I can. There
is no way to run the fan motor without the remote!
--- Absolutely the worst piece a crap I ever dealt with! ---

bdub
76 Palm Beach in Central Texas
www.bdub.net/GMCLinks.html
https://www.facebook.com/groups/classicgmcmotorhomes/
https://www.facebook.com/groups/gmcmm/

On Sat, Sep 3, 2016 at 7:22 AM, Jim Galbavy wrote:

> I haven't had any warranty problems with Fantastic Vent. Over the years
> they replaced
> two complete vents (with rain sensors), and recently two caps when one
> broke. They said
> it had a lifetime replacement and since they were the same age, if one
> broke the other would
> follow because of UV rays make them brittle with age. All this for only
> the cost of shipping.
> I have no issues.
>
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bdub
'76 Palm Beach/Central Texas
www.bdub.net
www.gmcmhphotos.com
www.gmcmotorhomemarketplace.com
www.gmcmhregistry.com
www.facebook.com/groups/classicgmcmotorhomes
www.facebook.com/groups/gmcmm

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Re: [GMCnet] Fantastic warranty [message #306441 is a reply to message #306437]

Sat, 03 September 2016 10:53

emerystora

Messages: 4442
Registered: January 2004

Karma: 13

Senior Member

You can move a few wires on the fan to bypass the remote control and turn it into a manual operating one which will still have the thermostatic control and the rain sensor.

My two have worked fine for many years and over the years I’ve gotten a lot of free parts from them and they even paid the shipping.

Emery Stora
> On Sep 3, 2016, at 9:09 AM, Billy Massey wrote:
>
> Leave it to me to draw the wrong person on the phone.
>
> I replaced it with a premium Fantastic Fan with all the bells and whistles
> that I'd bought from Scott Nehoda some years back. Remote control and
> all. THAT is the worst POS I've ever experienced. Every time I really
> need it to work quickly the remote has to be reset. To do that ya have to
> take the batteries out of it. To do that ya have to find a very small
> screw driver to get the 4 tiny screws out that hold the back on. Reinstall
> batteries after 60 seconds. Then take the fuse out of the fan for a
> minute. By that time I'm wiping sweat out of my eyes and wondering how I'm
> gonna turn the fan on after I throw the $%&* remote as far as I can. There
> is no way to run the fan motor without the remote!
> --- Absolutely the worst piece a crap I ever dealt with! ---
>
> bdub
> 76 Palm Beach in Central Texas
> www.bdub.net/GMCLinks.html
> https://www.facebook.com/groups/classicgmcmotorhomes/
> https://www.facebook.com/groups/gmcmm/
>
>
> On Sat, Sep 3, 2016 at 7:22 AM, Jim Galbavy wrote:
>
>> I haven't had any warranty problems with Fantastic Vent. Over the years
>> they replaced
>> two complete vents (with rain sensors), and recently two caps when one
>> broke. They said
>> it had a lifetime replacement and since they were the same age, if one
>> broke the other would
>> follow because of UV rays make them brittle with age. All this for only
>> the cost of shipping.
>> I have no issues.
>>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org

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Re: [GMCnet] Fantastic warranty [message #306442 is a reply to message #306441]

Sat, 03 September 2016 11:08

bdub

Messages: 1578
Registered: February 2004
Location: Central Texas

Karma: 5

Senior Member

Hi Emery

So you've had the same trouble?

That is what I will do. Just aggravating to have to go back into it and
disable features after paying for the top of the line unit and their "once"
stellar warranty. Or maybe I'll give them a second chance and see if they
will do anything to help me this time. I've already tossed the one with
the bad motor and discolored fan.

My advice is to stay away from Fantastic Fan as they are not what they once
were.

bdub

On Sat, Sep 3, 2016 at 10:53 AM, Emery Stora wrote:

> You can move a few wires on the fan to bypass the remote control and turn
> it into a manual operating one which will still have the thermostatic
> control and the rain sensor.
>
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bdub
'76 Palm Beach/Central Texas
www.bdub.net
www.gmcmhphotos.com
www.gmcmotorhomemarketplace.com
www.gmcmhregistry.com
www.facebook.com/groups/classicgmcmotorhomes
www.facebook.com/groups/gmcmm

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Re: [GMCnet] Fantastic warranty [message #306446 is a reply to message #306442]

Sat, 03 September 2016 11:46

Dan Borlase

Messages: 743
Registered: May 2008
Location: Kelowna B.C. Canada

Karma: 0

Senior Member

Well...I need two new fans. I had planed to buy them when we go to the Coos Bay rally, now I know what brand to avoid!

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