Home » Public Forums » GMCnet » Re: [GMCnet] Towing protection
| Re: [GMCnet] Towing protection [message #297755] |
Mon, 21 March 2016 10:39  |
Tom Whitton
Messages: 235
Registered: February 2004
Location: Paducah, KY
Karma: 0
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Since we haven't used the coach much for a while we dropped towing coverage sometime ago.
We plan to go to the GMCMI rally in Alabama next month and hope to do some additional traveling this summer.
We want to keep our "Progressive" insurance and would be willing to have towing added but first would like to learn what companies have you had the best success with for "stand alone" towing coverage?
Looking forward to your input,
Tom Whitton
26 foot updated GMC
Paducah, KY
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| Re: [GMCnet] Towing protection [message #297761 is a reply to message #297755] |
Mon, 21 March 2016 11:24  |
rcjordan
Messages: 1913
Registered: October 2012
Location: Elizabeth City, North Car...
Karma: 1
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I think it currently boils down to Allstate, AAA, Good Sam, & Coachnet as the top contenders. Several here carry two. Coverage varies by state within some of the companies. AAA Carolinas was different than AAA Florida when I signed up. I'm with AAA RV Plus and Good Sam like a couple of the long-timers here. All things considered, the towing was supposed to be better for my purposes with AAA but I wasn't overly impressed (understatement) by their call center the one time we started to use them near Tallahassee. (The Dixielanders got on the phone and talked me in.)
Some of the difference is whether THEY or YOU decide where it is to be towed. Coachnet & Good Sam pick where, I believe. Some, Allstate was mentioned, only will tow once, so if they move you off the road and drop you while you seek a shop, the next part of the tow is out-of-pocket.
Note on the AAA Premiere mentioned above; On the AAA Carolinas site, it says "200 mile towing benefit does not apply to towing vehicles requiring RV coverage." So, in the Carolinas, 200 mile tows is apparently NOT for RVs.
https://join.carolinas.aaa.com/pop/AAA_premierRV.htm
All I can add is that after reading gmcnet for over 3 years now, services & satisfaction vary widely by region, even within the same company.
There was just a thread on this on FB and much of the above was lifted from that. Worth a read for the anecdotes.
https://www.facebook.com/groups/classicgmcmotorhomes/permalink/492302064227669/
SOLD 77 Royale Coachmen Side Dry Bath
76 Birchaven Coachmen Side Wet Bath
76 Eleganza
Elizabeth City, NC
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| Re: [GMCnet] Towing protection [message #297785 is a reply to message #297755] |
Mon, 21 March 2016 19:14 |
Ken Henderson
Messages: 8726
Registered: March 2004
Location: Americus, GA
Karma: 9
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Tom,
I've had RVRoadHeld (an Allstate name) for 20+ years. I've had to use it
several times and have been perfectly happy every time. The latest was on
the way home from the W. coast in 2014 when one of the Cad500's rocker
pedestals broke. It being late evening, they had us towed to a safe
location (we chose the tow yard over the motel or the state park offered).
The next day, they had us towed 384 miles to "Henderson's Garage".
The critical factor, IMHO, is to be sure the contract says they'll "...tow
to the nearest CAPABLE repair facility...". I patiently repeated that
mantra many times during the telecons each of those days. In a case such
as mine, it may take a few levels of supervision to get approval, but it's
always come for me -- sometimes after pointing out that "Henderson's
Garage" is much closer to Tupelo, MS than is Newark, CA, or Okeechobee, FL.
:-) Once they wanted to send someone who "...says he'll come see if he
can work on it..". I vetoed that right away: "I'm not going to sit here
and entertain every shade tree mechanic in MS -- If he doesn't KNOW he can
work on it, he CAN'T...".
I've never heard one word from them after they've provided support. I sort
of expected them to cancel after that latest one -- not one peep out of
them.
I'll stick with RV Roadhelp. The first year, IIRC, was $69. Now it's $119
& well worth it since it covers both HER and me regardless of what we're
driving.
Ken H.
On Mon, Mar 21, 2016 at 11:39 AM, Tom Whitton
wrote:
> Since we haven't used the coach much for a while we dropped towing
> coverage sometime ago.
>
> We plan to go to the GMCMI rally in Alabama next month and hope to do some
> additional traveling this summer.
>
> We want to keep our "Progressive" insurance and would be willing to have
> towing added but first would like to learn what companies have you had the
> best success with for "stand alone" towing coverage?
>
> Looking forward to your input,
>
> Tom Whitton
> 26 foot updated GMC
> Paducah, KY
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>
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Ken Henderson
Americus, GA
www.gmcwipersetc.com
Large Wiring Diagrams
76 X-Birchaven
76 X-Palm Beach
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| Re: [GMCnet] Towing protection [message #297799 is a reply to message #297785] |
Mon, 21 March 2016 20:53 |
George Zhookoff
Messages: 398
Registered: December 2004
Location: Snellville, GA
Karma: 6
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Senior Member |
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I second what Ken writes. I signed up for Allstate last year, based on his recommendation. when we did a 5,600 mile round robin from Atlanta. Didn't need it then. But going to the Atlanta NASCAR race last month I developed a self inflicted billowing smoke oil leak 10 miles from home. There is NO heavy lift equipment available in Atlanta on Sat/Sun. The agent kicked my request up a level to the critical desk. It took 2 hours but she found a tow service from Alabama with the correct front wheel lift equipment doing a haul in Atlanta that towed me home. Signed the report and have received no bill.
George Zhookoff
78 EL II
Atlanta
> On Mar 21, 2016, at 8:16 PM, "Ken Henderson" wrote:
>
> Tom,
>
> I've had RVRoadHeld (an Allstate name) for 20+ years. I've had to use it
> several times and have been perfectly happy every time. The latest was on
> the way home from the W. coast in 2014 when one of the Cad500's rocker
> pedestals broke. It being late evening, they had us towed to a safe
> location (we chose the tow yard over the motel or the state park offered).
> The next day, they had us towed 384 miles to "Henderson's Garage".
>
> The critical factor, IMHO, is to be sure the contract says they'll "...tow
> to the nearest CAPABLE repair facility...". I patiently repeated that
> mantra many times during the telecons each of those days. In a case such
> as mine, it may take a few levels of supervision to get approval, but it's
> always come for me -- sometimes after pointing out that "Henderson's
> Garage" is much closer to Tupelo, MS than is Newark, CA, or Okeechobee, FL.
> :-) Once they wanted to send someone who "...says he'll come see if he
> can work on it..". I vetoed that right away: "I'm not going to sit here
> and entertain every shade tree mechanic in MS -- If he doesn't KNOW he can
> work on it, he CAN'T...".
>
> I've never heard one word from them after they've provided support. I sort
> of expected them to cancel after that latest one -- not one peep out of
> them.
>
> I'll stick with RV Roadhelp. The first year, IIRC, was $69. Now it's $119
> & well worth it since it covers both HER and me regardless of what we're
> driving.
>
> Ken H.
>
>
> On Mon, Mar 21, 2016 at 11:39 AM, Tom Whitton
> wrote:
>
>> Since we haven't used the coach much for a while we dropped towing
>> coverage sometime ago.
>>
>> We plan to go to the GMCMI rally in Alabama next month and hope to do some
>> additional traveling this summer.
>>
>> We want to keep our "Progressive" insurance and would be willing to have
>> towing added but first would like to learn what companies have you had the
>> best success with for "stand alone" towing coverage?
>>
>> Looking forward to your input,
>>
>> Tom Whitton
>> 26 foot updated GMC
>> Paducah, KY
>>
>> _______________________________________________
>> GMCnet mailing list
>> Unsubscribe or Change List Options:
>> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>>
> _______________________________________________
> GMCnet mailing list
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> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
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| Re: [GMCnet] Towing protection [message #297817 is a reply to message #297809] |
Tue, 22 March 2016 07:26 |
Ken Henderson
Messages: 8726
Registered: March 2004
Location: Americus, GA
Karma: 9
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Senior Member |
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RC,
I hadn't read the current benefits statement. There certainly is no
"qualified" in the current one. It may even be that I implied it in the
past and browbeat them into agreeing with me. I've initiated a
conversation with them and will report the results when I hear back from
them.
Ken H.
On Mon, Mar 21, 2016 at 11:43 PM, RC Jordan wrote:
> Here's the pdf of RV Roadhelp. It's kind of vague about towing.
>
>
> http://www.allstatemotorclub.com/resources/handbooks/amcguide_rvroadhelp_US.pdf
>
> Does your recent membership contract have the "...tow to the nearest
> CAPABLE repair facility..." phrase in it?
>
> I'm going to require any of my kids who want to use the Eleganza have
> their own towing protection.
> --
>
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Ken Henderson
Americus, GA
www.gmcwipersetc.com
Large Wiring Diagrams
76 X-Birchaven
76 X-Palm Beach
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| Re: [GMCnet] Towing protection [message #297833 is a reply to message #297755] |
Tue, 22 March 2016 09:47 |
Tom Whitton
Messages: 235
Registered: February 2004
Location: Paducah, KY
Karma: 0
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Senior Member |
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Ken,
I'm looking forward to hearing how they describe the nearest "qualified" service facility.
Related: From the Benefits Handbook link supplied by RC Jordan:
Trip Interruption due to collision
Item No. 5. states: The repairs must be done in the vicinity of the collision
Hopefully, this thinking isn't prelevant throughout their program.
Thanks,
Tom Whitton
26 foot updated GMC
Paducah, KY
Message: 16
Date: Tue, 22 Mar 2016 08:26:36 -0400
From: Ken Henderson
Subject: Re: [GMCnet] Towing protection
RC,
I hadn't read the current benefits statement. There certainly is no
"qualified" in the current one. It may even be that I implied it in the
past and browbeat them into agreeing with me. I've initiated a
conversation with them and will report the results when I hear back from
them.
Ken H.
On Mon, Mar 21, 2016 at 11:43 PM, RC Jordan wrote:
> Here's the pdf of RV Roadhelp. It's kind of vague about towing.
>
>
> http://www.allstatemotorclub.com/resources/handbooks/amcguide_rvroadhelp_US.pdf
>
> Does your recent membership contract have the "...tow to the nearest
> CAPABLE repair facility..." phrase in it?
>
> I'm going to require any of my kids who want to use the Eleganza have
> their own towing protection.
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| Re: [GMCnet] Towing protection [message #297837 is a reply to message #297761] |
Tue, 22 March 2016 10:44 |
rjw
Messages: 697
Registered: September 2005
Karma: 4
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Senior Member |
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rcjordan wrote on Mon, 21 March 2016 12:24I think it currently boils down to Allstate, AAA, Good Sam, & Coachnet as the top contenders. Several here carry two. Coverage varies by state within some of the companies. AAA Carolinas was different than AAA Florida when I signed up. I'm with AAA RV Plus and Good Sam like a couple of the long-timers here. All things considered, the towing was supposed to be better for my purposes with AAA but I wasn't overly impressed (understatement) by their call center the one time we started to use them near Tallahassee. (The Dixielanders got on the phone and talked me in.)
Some of the difference is whether THEY or YOU decide where it is to be towed. Coachnet & Good Sam pick where, I believe. Some, Allstate was mentioned, only will tow once, so if they move you off the road and drop you while you seek a shop, the next part of the tow is out-of-pocket.
Note on the AAA Premiere mentioned above; On the AAA Carolinas site, it says "200 mile towing benefit does not apply to towing vehicles requiring RV coverage." So, in the Carolinas, 200 mile tows is apparently NOT for RVs.
https://join.carolinas.aaa.com/pop/AAA_premierRV.htm
I've used CoachNet with good results for a tow to my driveway when my GMC was disabled on the side of I75 about 75 miles from home. At first the CoachNet dispatcher wanted to tow me to a close by GMC dealer so they could take a look. When I said the closest "qualified GMC Motorhome repair facility" was actually Richard's Garage, they agreed to the tow, but warned me they would not tow me any place further if I was unable to fix the problem. I said "that was OK by me. Just get me home". Long story short, they did get me safely to my driveway. I was very satisfied with the service.
I also had Good Sam for a year. During that year, I had a failure of my Ford Escape's transmission. I called Good Sam and they wanted to tow me to the closest transmission shop. I objected since I wanted to be towed farther to the shop of my choice. They said OK, but that I would have to pay the extra mileage (about 5). I objected to that strongly. Finally they relented and agreed to cover the extra miles. I can only wonder what they would have done, if I needed towing with my GMC and I refused to be towed to "Bubba's RV Repair Shop" instead of an actual place that can fix a GMC motorhome. Because of that experience I dumped Good Sam when it came time to renew.
I am one of those belts and suspenders guys. I have 2 towing packages for my GMC, one of which is Allstate. Now I wondering about Allstate based on some of the comments here and the fact there seems to be no mention of "qualified service facility" in their documentation.
I think if you want to drive one of these antiques on actual trips you absolutely have to have towing insurance.
Richard
76 Palm Beach
SE Michigan
www.PalmBeachGMC.com
Roller Cam 455, TBI+EBL, 3.42 FD, 4 Bag, Macerator, Lenzi (brakes, vacuum system, front end stuff), Manny Tranny, vacuum step, Tankless + OEM water heaters.
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| Re: [GMCnet] Towing protection [message #297840 is a reply to message #297755] |
Tue, 22 March 2016 10:57 |
rcjordan
Messages: 1913
Registered: October 2012
Location: Elizabeth City, North Car...
Karma: 1
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Senior Member |
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Good Sam is one that repeatedly gets called out for telling you where they're going to take it. I picked them up on a deal when we signed up as a member. That was after we had such crappy results with AAA 70 miles east of Pensacola on I-10 last Nov. I'll probably keep AAA, dump GS for Allstate depending on what Ken shakes out o them.
SOLD 77 Royale Coachmen Side Dry Bath
76 Birchaven Coachmen Side Wet Bath
76 Eleganza
Elizabeth City, NC
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| Re: [GMCnet] Towing protection [message #298090 is a reply to message #297755] |
Sat, 26 March 2016 09:46 |
Tom Whitton
Messages: 235
Registered: February 2004
Location: Paducah, KY
Karma: 0
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Senior Member |
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Ken,
Have you heard anything yet from RV Roadhelp about their towing parameters?
Thanks,
Tom Whitton
26 foot updated GMC
Paducah, KY
Message: 16
Date: Tue, 22 Mar 2016 08:26:36 -0400
From: Ken Henderson
To: GMC Mail List
Subject: Re: [GMCnet] Towing protection
Message-ID:
Content-Type: text/plain; charset=UTF-8
RC,
I hadn't read the current benefits statement. There certainly is no
"qualified" in the current one. It may even be that I implied it in the
past and browbeat them into agreeing with me. I've initiated a
conversation with them and will report the results when I hear back from
them.
Ken H.
On Mon, Mar 21, 2016 at 11:43 PM, RC Jordan wrote:
> Here's the pdf of RV Roadhelp. It's kind of vague about towing.
>
>
> http://www.allstatemotorclub.com/resources/handbooks/amcguide_rvroadhelp_US.pdf
>
> Does your recent membership contract have the "...tow to the nearest
> CAPABLE repair facility..." phrase in it?
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| Re: [GMCnet] Towing protection [message #298115 is a reply to message #298090] |
Sat, 26 March 2016 19:01 |
GMCWiperMan
Messages: 1248
Registered: December 2007
Karma: 1
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Senior Member |
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Nope, not a peep out of them yet. I don't know whether that's a good or
bad sign.
Ken H.
On Mar 26, 2016 10:47, "Tom Whitton" wrote:
> Ken,
>
> Have you heard anything yet from RV Roadhelp about their towing parameters?
>
> Thanks,
>
> Tom Whitton
> 26 foot updated GMC
> Paducah, KY
>
> Message: 16
> Date: Tue, 22 Mar 2016 08:26:36 -0400
> From: Ken Henderson
> To: GMC Mail List
> Subject: Re: [GMCnet] Towing protection
> Message-ID:
>
> Content-Type: text/plain; charset=UTF-8
>
> RC,
>
> I hadn't read the current benefits statement. There certainly is no
> "qualified" in the current one. It may even be that I implied it in the
> past and browbeat them into agreeing with me. I've initiated a
> conversation with them and will report the results when I hear back from
> them.
>
> Ken H.
>
>
> On Mon, Mar 21, 2016 at 11:43 PM, RC Jordan wrote:
>
>> Here's the pdf of RV Roadhelp. It's kind of vague about towing.
>>
>>
>>
> http://www.allstatemotorclub.com/resources/handbooks/amcguide_rvroadhelp_US.pdf
>>
>> Does your recent membership contract have the "...tow to the nearest
>> CAPABLE repair facility..." phrase in it?
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>
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| Re: [GMCnet] Towing protection [message #298152 is a reply to message #297755] |
Sun, 27 March 2016 13:27 |
Tom Whitton
Messages: 235
Registered: February 2004
Location: Paducah, KY
Karma: 0
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Senior Member |
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Has anyone had experience with the FMCA Extra Towing Package?
"FMCA Extra Towing Package" benefits show it will tow to Nearest "Qualified" Repair Facility. None of the others say exactly that.
GoodSam states "unlimited" towing to nearest Service Provider
Progressive has similar language (nearest service provider). They told me that meant the nearest RV service shop. They could network with a GMC motorhome specialist shop.
AAA and GoodSam are the same
CoachNet says it will tow 75 miles maximum
Allstate RV Roadhelp has not gotten back to Ken Henderson yet to say whether they will tow to "qualified" repair facility or not without Ken's extraordinary powers of persuasion.
We're leaving for Dothan on April 6 and want towing coverage before leaving. I'm thinking FMCA might be the best bet given the choices and what we know now.
Appreciate your thoughts.
Tom Whitton
26 foot updated GMC
Paducah, KY
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| Re: [GMCnet] Towing protection [message #298201 is a reply to message #298152] |
Sun, 27 March 2016 21:52 |
Kosier
Messages: 834
Registered: February 2008
Karma: 1
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Senior Member |
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Tom,
We've never messed with insurance when we need a tow. The important thing
is to get the coach home. BUT,,,, when we lost our last motor in Charlotte,
N.C., we called
the highway patrol for a wrecker that could get us home. We got a big
twin-screw unit that the driver said specialized in bringing in repo semis.
When we got home, the
wife wrote him a check for a little over $1200. Monday morning she went by
the insurance agent's office and asked if they could help us any. They cut
us a check for
the full amount. This was State Farm. This was actually the second time
for us. Shorter tow, but same deal. They get my business for sure.
Gary Kosier
77PB w/500Cad
Newark, Ohio
--------------------------------------------------
From: "Tom Whitton"
Sent: Sunday, March 27, 2016 2:27 PM
To:
Subject: Re: [GMCnet] Towing protection
> Has anyone had experience with the FMCA Extra Towing Package?
>
> "FMCA Extra Towing Package" benefits show it will tow to Nearest
> "Qualified" Repair Facility. None of the others say exactly that.
>
> GoodSam states "unlimited" towing to nearest Service Provider
>
> Progressive has similar language (nearest service provider). They told me
> that meant the nearest RV service shop. They could network with a GMC
> motorhome specialist shop.
>
> AAA and GoodSam are the same
>
> CoachNet says it will tow 75 miles maximum
>
> Allstate RV Roadhelp has not gotten back to Ken Henderson yet to say
> whether they will tow to "qualified" repair facility or not without Ken's
> extraordinary powers of persuasion.
>
> We're leaving for Dothan on April 6 and want towing coverage before
> leaving. I'm thinking FMCA might be the best bet given the choices and
> what we know now.
>
> Appreciate your thoughts.
>
> Tom Whitton
> 26 foot updated GMC
> Paducah, KY
>
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
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| Re: [GMCnet] Towing protection [message #298205 is a reply to message #298201] |
Sun, 27 March 2016 22:34 |
Ken Henderson
Messages: 8726
Registered: March 2004
Location: Americus, GA
Karma: 9
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Senior Member |
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That's interesting! I'll have to check with USAA about their policies.
After the last long tow by RV RoadHelp, I expected a cancellation notice,
so I called USAA to ask about adding their service and the cost. The reply
was "...you already have it -- on all your vehicles...". And the cost was
so trivial that I've kept it even though RV RoadHelp hasn't complained
about my useage rate. I didn't bother to delve into USAA's limitations; I
will now.
Ken H.
On Sun, Mar 27, 2016 at 10:52 PM, Gary Kosier
wrote:
> Tom,
> We've never messed with insurance when we need a tow. The important thing
> is to get the coach home. BUT,,,, when we lost our last motor in
> Charlotte, N.C., we called
> the highway patrol for a wrecker that could get us home. We got a big
> twin-screw unit that the driver said specialized in bringing in repo semis.
> When we got home, the
> wife wrote him a check for a little over $1200. Monday morning she went
> by the insurance agent's office and asked if they could help us any. They
> cut us a check for
> the full amount. This was State Farm. This was actually the second time
> for us. Shorter tow, but same deal. They get my business for sure.
>
> Gary Kosier
> 77PB w/500Cad
> Newark, Ohio
>
> --------------------------------------------------
> From: "Tom Whitton"
> Sent: Sunday, March 27, 2016 2:27 PM
> To:
> Subject: Re: [GMCnet] Towing protection
>
> Has anyone had experience with the FMCA Extra Towing Package?
>>
>> "FMCA Extra Towing Package" benefits show it will tow to Nearest
>> "Qualified" Repair Facility. None of the others say exactly that.
>>
>> GoodSam states "unlimited" towing to nearest Service Provider
>>
>> Progressive has similar language (nearest service provider). They told
>> me that meant the nearest RV service shop. They could network with a GMC
>> motorhome specialist shop.
>>
>> AAA and GoodSam are the same
>>
>> CoachNet says it will tow 75 miles maximum
>>
>> Allstate RV Roadhelp has not gotten back to Ken Henderson yet to say
>> whether they will tow to "qualified" repair facility or not without Ken's
>> extraordinary powers of persuasion.
>>
>> We're leaving for Dothan on April 6 and want towing coverage before
>> leaving. I'm thinking FMCA might be the best bet given the choices and
>> what we know now.
>>
>> Appreciate your thoughts.
>>
>> Tom Whitton
>> 26 foot updated GMC
>> Paducah, KY
>>
>>
>> _______________________________________________
>> GMCnet mailing list
>> Unsubscribe or Change List Options:
>> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>>
>
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>
_______________________________________________
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Ken Henderson
Americus, GA
www.gmcwipersetc.com
Large Wiring Diagrams
76 X-Birchaven
76 X-Palm Beach
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| Re: [GMCnet] Towing protection [message #298214 is a reply to message #297755] |
Mon, 28 March 2016 08:41 |
jhbridges
Messages: 8412
Registered: May 2011
Location: Braselton ga
Karma: -74
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Senior Member |
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Ken, USAA wouldn't insure my GMC, they referred me to Progressive who did, for a very reasonable rate. I was told by the underwriter, Progressive only underwrites RVs for USAA. The whole thing seems strange to me.
--johnny
Foolish Carriage, 76 26' Eleganza(?) with beaucoup mods and add - ons.
Braselton, Ga.
I forgive them all, save those who hurt the dogs. They must answer to me in hell
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| Re: [GMCnet] Towing protection [message #298217 is a reply to message #297755] |
Mon, 28 March 2016 09:40 |
rcjordan
Messages: 1913
Registered: October 2012
Location: Elizabeth City, North Car...
Karma: 1
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Senior Member |
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And, at least for other insurance companies & types of insurance, Progressive is deciding whether to provide coverage on a state-by-state basis.
SOLD 77 Royale Coachmen Side Dry Bath
76 Birchaven Coachmen Side Wet Bath
76 Eleganza
Elizabeth City, NC
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