Home » Public Forums » GMCnet » McMaster-Carr really ??
| McMaster-Carr really ?? [message #267565] |
Mon, 15 December 2014 07:28  |
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Loffen
Messages: 1087
Registered: August 2013
Location: Norway
Karma: 1
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Senior Member |
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As some of you know so do I live in Norway and have a forwarder I use for the items I buy in the us, this have worked just fine for over 20 years.
So as I am restoring my GMC and have it completly tored down I thought it would be nice to replace all the frame bolts and so on, I was recommended to use McMaster-Carr so I went to their web site and placed an order for almost $ 300 (yes there is a lot of bolts on the GMC), everything went just fine until today when I went back to their web site to check the status on my order.
It was not there, no trace of it at all, luckely I had printed out the order and I sent their customer service a email asking if they please could advise what happend to my order.
This is the answer i received :
Hi Espen,
Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from our established customers. This decision also applies to orders shipping within the United States, because it is based on the final destination of the items. We cannot accept this order or future orders.
Tawanda
What ???? I have been ordering all kind of stuff from the US for decades and this is the first time I have heard that it would be a problem to order nuts and bolts due to US export regulations from any company or reseller.
So yes I am pretty angry, I spent a lot of time placing the order and there was nothing that said that they would not ship out of the US, it did actually say that they would take international orders..
So is there any other company out there that you would recommend, that will ship to my forwarder ?
1973 23' # 1848 Sky Blue Glacier called Baby Blue and a 1973 26'-3 # 1460 Parrot green Seqouia Known as the Big Green,
And sold my 1973 26'-2 # 581 White Canyon lands under the name Dobbelt trøbbel
in Norway
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| Re: [GMCnet] McMaster-Carr really ?? [message #267567 is a reply to message #267566] |
Mon, 15 December 2014 07:46  |
Bruce Hart
Messages: 1501
Registered: October 2011
Location: La Grange, Wyoming
Karma: 5
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Senior Member |
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Try Grainger, Fastenal, MSC Industrial Supply
http://www.grainger.com/category/fasteners/ecatalog/N-bi6
http://www.fastenal.com//web/products.ex
http://www.mscdirect.com/?cid=ppc-bing-Branded_eKkx69R8I_msc%20catalog_e_3281047859_c&mkwid=eKkx69R8I&pcrid=3281047859&002=2167518&004 =425937557&005=6022831917&006=3281047859&009=e&011=msc%20catalog
On Mon, Dec 15, 2014 at 6:32 AM, wrote:
>
> I am in Canada and got the same thing from them when I tried to order left
> hand thread tie-rod ends for my tractor. I am sure that someone on this
> list would buy the parts for you and then mail them to you (with
> reimbursement of course) I would do it in a heart beat but they won't ship
> to me
> either :(
>
> --
> Adam Raeburn
> Rothesay, NB
> 1976 Austin Mini
> 1977 GMC Palm Beach
> ---------------------------------------------------
> Once you replace everything that is attached to something else. It will
> all be fixed.
>
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--
Bruce Hart
1976 Palm Beach
Milliken, Co
GMC=Got More Class
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Bruce Hart
1976 Palm Beach
1977 28' Kingsley
La Grange, Wyoming
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| Re: [GMCnet] McMaster-Carr really ?? [message #267568 is a reply to message #267567] |
Mon, 15 December 2014 08:07 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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If you want to send them to me, I'll forward them direct to you. I use to do that quite often for friends in Canada. I just take the shipping label off of the box and re-label it with your address. Then fill out an customs form and US mail them to you.
You can order them in your name with my address or you can order them in my name with my address.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: [GMCnet] McMaster-Carr really ?? [message #267577 is a reply to message #267569] |
Mon, 15 December 2014 10:04 |
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Matt Colie
Messages: 8547
Registered: March 2007
Location: S.E. Michigan
Karma: 7
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Senior Member |
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Loffen wrote on Mon, 15 December 2014 09:10Thanks Adam and Bruce.
Got this back after an angry mail to them, I wonder how other companies manage to sell stuff out of the US.. I guess it is all about cost..
Hi Espen,
I am very sorry that we cannot accept your order. The US Department of Commerce has extensive regulations covering the sale and documentation of products exported from the US. Those regulations apply whether the products are shipped directly outside the US or somewhere within the US for later transport. The Department of Commerce classifies both kinds of transactions as exports and imposes the same requirements for documentation and review.
Because of the cost of complying with those requirements, McMaster-Carr accepts international purchases only from our established overseas customers.
Tawanda
Espen,
This is the result of new rules that I thought went into force at the turn of the year....
I suspect that any US supplier is going to have the same problem.
Your forwarder may be hit by the same rules, I suggest you contact them and make sure that they can clear this hurdle.
All this from a government that can't be bothered to try to stop the flow of unemployable immigrants.
I like KenB's answer and I am sure that there are many others here that will be willing to assist.
Canada may have no issue with this and there are many that live in Canada and have US shipping addresses.
Or, someone that lives very close to the border  could receive your material and walk it to a Canadian forwarder.
Good Luck
Matt
Matt & Mary Colie - Chaumière -'73 Glacier 23 - Members GMCMI, GMCGL, GMCES
Electronically Controlled Quiet Engine Cooling Fan with OE Rear Drum Brakes with Applied Control Arms
SE Michigan - Near DTW - Twixt A2 and Detroit
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| Re: [GMCnet] McMaster-Carr really ?? [message #267579 is a reply to message #267577] |
Mon, 15 December 2014 10:18 |
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I have run into this both ways (buying from outside the US
and trying to accept orders in the US from non US folks).
Part of the problem with someone here trans-shipping the
part is that you need to complete the purchase with a US
issued credit card when buying from SOME US companies (I can
accept foreign credit cards via PayPal, for example, but if
someone calls an order in to me, my credit card processor
will NOT allow a manually entered credit card).
The actual process of shipping to non-US countries is NOT
that difficult, but some companies just don't want to deal
with it.
(By the way, an example of a similar situation in reverse, I
can top-up my pay-as-you-go UK cellphone account with a US
credit card via the carriers website, but NOT via the
interface on the phone).
On 12/15/2014 8:04 AM, Matt Colie wrote:
> Or, someone that lives very close to the border;) could receive your material and walk it to a Canadian forwarder.
--
Terry Taylor
1974 Eleganza SE
San Lorenzo, CA
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Terry Taylor
'74 ex-Eleganza SE
San Lorenzo, CA
http://www.n6mon.org
http://dldesignstore.com
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| Re: [GMCnet] McMaster-Carr really ?? [message #267582 is a reply to message #267565] |
Mon, 15 December 2014 10:34 |
Rob
Messages: 651
Registered: November 2013
Location: Victoria, BC
Karma: 3
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Senior Member |
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I can't imagine a company throwing away business like this - but I guess it's their prerogative. Same as it's mine to find another place to spend my money.
Unfortunately - I didn't find a second source for the 1-ton inner CV bolts when I found them at McMaster-Carr... Luckily I found a place in town that can order from them - although I haven't actually got anything yet!
Rob
Victoria, BC
76 Royale - Rear Twins/Dry Bath
On 2014-12-15, at 5:28 AM, Espen Heitmann wrote:
> As some of you know so do I live in Norway and have a forwarder I use for the items I buy in the us, this have worked just fine for over 20 years.
>
> So as I am restoring my GMC and have it completly tored down I thought it would be nice to replace all the frame bolts and so on, I was recommended to
> use McMaster-Carr so I went to their web site and placed an order for almost $ 300 (yes there is a lot of bolts on the GMC), everything went just fine
> until today when I went back to their web site to check the status on my order.
>
> It was not there, no trace of it at all, luckely I had printed out the order and I sent their customer service a email asking if they please could
> advise what happend to my order.
>
> This is the answer i received :
>
> Hi Espen,
>
>
>
> Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from our established customers. This decision also
> applies to orders shipping within the United States, because it is based on the final destination of the items. We cannot accept this order or future
> orders.
>
>
>
> Tawanda
>
> What ???? I have been ordering all kind of stuff from the US for decades and this is the first time I have heard that it would be a problem to order
> nuts and bolts due to US export regulations from any company or reseller.
>
> So yes I am pretty angry, I spent a lot of time placing the order and there was nothing that said that they would not ship out of the US, it did
> actually say that they would take international orders..
>
> So is there any other company out there that you would recommend, that will ship to my forwarder ?
>
>
>
>
> --
> 1973 26'-3 # 1460 Parrot green Seqouia Known as the Big Mean Green Machine,
> And just sold my 1973 26'-2 # 581 White Canyon lands under the name Dobbelt trøbbel
> in Norway
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Rob -
Victoria, BC -
76 Royale - Rear Twins/Dry Bath
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| Re: [GMCnet] McMaster-Carr really ?? [message #267583 is a reply to message #267577] |
Mon, 15 December 2014 10:34 |
Rob
Messages: 651
Registered: November 2013
Location: Victoria, BC
Karma: 3
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Senior Member |
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If you read some of the forums - McMaster-Carr has been doing this for years. It's a very odd way to do business...
Rob
Victoria, BC
76 Royale - Rear Twins/Dry Bath
On 2014-12-15, at 8:04 AM, Matt Colie wrote:
> Espen,
>
> This is the result of new rules that I thought went into force at the turn of the year....
> I suspect that any US supplier is going to have the same problem.
> Your forwarder may be hit by the same rules, I suggest you contact them and make sure that they can clear this hurdle.
> All this from a government that can't be bothered to try to stop the flow of unemployable immigrants.
>
> I like KenB's answer and I am sure that there are many others here that will be willing to assist.
> Canada may have no issue with this and there are many that live in Canada and have US shipping addresses.
>
> Or, someone that lives very close to the border ;) could receive your material and walk it to a Canadian forwarder.
>
> Good Luck
> Matt
> --
> Matt & Mary Colie - Members GMCMI, GMCES
> '73 Glacier 23 - Still Loving OE Rear Drum Brake with Applied Control Arms
> SE Michigan - Twixt A2 and Detroit
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Rob -
Victoria, BC -
76 Royale - Rear Twins/Dry Bath
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| Re: [GMCnet] McMaster-Carr really ?? [message #267584 is a reply to message #267565] |
Mon, 15 December 2014 10:44 |
Dave Mumert
Messages: 272
Registered: February 2004
Location: Olds, AB, Canada
Karma: 0
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Senior Member |
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Hi Espen
The McMaster people are either too lazy or too stupid to fill out a simple form, or better yet program their computer system to do it.
I now buy my stainless nuts and bolts from Nutty
http://www.nutty.com/
I imported some parts from a US military surplus organization last year, the complex paperwork was a single page which I had to sign and send back. My opinion - if I can only get it from McMaster then I don't need it and won't buy it.
Dave Mumert
’76 Eleganza II
Alberta, CA
> -----Original Message-----
> Subject: [GMCnet] McMaster-Carr really ??
>
> As some of you know so do I live in Norway and have a forwarder I use for the items I buy in the us, this have worked just fine for over
> 20 years.
>
> So as I am restoring my GMC and have it completly tored down I thought it would be nice to replace all the frame bolts and so on, I
> was recommended to use McMaster-Carr so I went to their web site and placed an order for almost $ 300 (yes there is a lot of bolts on
> the GMC), everything went just fine until today when I went back to their web site to check the status on my order.
>
> It was not there, no trace of it at all, luckely I had printed out the order and I sent their customer service a email asking if they please
> could advise what happend to my order.
>
> This is the answer i received :
>
> Hi Espen,
>
>
>
> Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from our established customers.
> This decision also applies to orders shipping within the United States, because it is based on the final destination of the items. We
> cannot accept this order or future orders.
>
>
>
> Tawanda
>
> What ???? I have been ordering all kind of stuff from the US for decades and this is the first time I have heard that it would be a
> problem to order nuts and bolts due to US export regulations from any company or reseller.
>
> So yes I am pretty angry, I spent a lot of time placing the order and there was nothing that said that they would not ship out of the US,
> it did actually say that they would take international orders..
>
> So is there any other company out there that you would recommend, that will ship to my forwarder ?
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| Re: [GMCnet] McMaster-Carr really ?? [message #267586 is a reply to message #267584] |
Mon, 15 December 2014 11:06 |
James Hupy
Messages: 6806
Registered: May 2010
Karma: -62
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Senior Member |
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It is not ONLY MCMASTER-CARR. All U.S. companies that potentially ship
products outside of the Continental United States are bound by the same
rules and regulations. Several agencies of the government are involved,
including the homeland security folks, U. S. Customs, Trade and tarriff
folks, etc. Alcohol, Tobacco, and firearms, and there are more. As a
manufacturer and also an importer, I am bound by the same regulations. I
purchase parts from other countries for my products that I make for the
GMC'S. As profit margins are quite small, and there is only one of me, I
made the decision to not ship offshore. Economics 101, I guess. If it costs
more to produce, wrap, ship, and deliver a product than you can sell it
for, well, you do the math. Paper work for some mindless agency to ponder
over is way, way down on my list of things that I must do today. Just the
way it is.
Jim Hupy
Salem, Or.
78 GMC ROYALE 403
On Dec 15, 2014 8:44 AM, "Dave Mumert" wrote:
> Hi Espen
>
> The McMaster people are either too lazy or too stupid to fill out a simple
> form, or better yet program their computer system to do it.
>
> I now buy my stainless nuts and bolts from Nutty
> http://www.nutty.com/
>
> I imported some parts from a US military surplus organization last year,
> the complex paperwork was a single page which I had to sign and send back.
> My opinion - if I can only get it from McMaster then I don't need it and
> won't buy it.
>
> Dave Mumert
> ’76 Eleganza II
> Alberta, CA
>
>> -----Original Message-----
>> Subject: [GMCnet] McMaster-Carr really ??
>>
>> As some of you know so do I live in Norway and have a forwarder I use
> for the items I buy in the us, this have worked just fine for over
>> 20 years.
>>
>> So as I am restoring my GMC and have it completly tored down I thought
> it would be nice to replace all the frame bolts and so on, I
>> was recommended to use McMaster-Carr so I went to their web site and
> placed an order for almost $ 300 (yes there is a lot of bolts on
>> the GMC), everything went just fine until today when I went back to
> their web site to check the status on my order.
>>
>> It was not there, no trace of it at all, luckely I had printed out the
> order and I sent their customer service a email asking if they please
>> could advise what happend to my order.
>>
>> This is the answer i received :
>>
>> Hi Espen,
>>
>>
>>
>> Due to the complexity of U.S. export regulations, McMaster-Carr accepts
> international orders only from our established customers.
>> This decision also applies to orders shipping within the United States,
> because it is based on the final destination of the items. We
>> cannot accept this order or future orders.
>>
>>
>>
>> Tawanda
>>
>> What ???? I have been ordering all kind of stuff from the US for decades
> and this is the first time I have heard that it would be a
>> problem to order nuts and bolts due to US export regulations from any
> company or reseller.
>>
>> So yes I am pretty angry, I spent a lot of time placing the order and
> there was nothing that said that they would not ship out of the US,
>> it did actually say that they would take international orders..
>>
>> So is there any other company out there that you would recommend, that
> will ship to my forwarder ?
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>
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| Re: [GMCnet] McMaster-Carr really ?? [message #267595 is a reply to message #267565] |
Mon, 15 December 2014 13:15 |
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USAussie
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
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Senior Member |
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Espen,
When I lived in Hong Kong (1991 - 1998) as a Field Service Rep for Hamilton Standard I customized Harleys as a hobby business on the
side. I ordered THOUSANDS of dollars worth of tools, equipment, parts, etc from Mc Master Carr.
I retired to Australia in 2002 and placed an order with them from here. I received a response similar to yours regarding selling
items to customers outside the USA.
Tawanda explained it to you in the first part of her first email when she noted; "Due to the complexity of U.S. export regulations."
Subsequent to 9-11-2001 the US Government tightened up export controls across the board. Believe it or not but when we retired to
Australia shipping our two kitties from the USA to Australia had to be done through a company.
I was talking to the guy that replaced me here in Australia as the field rep back in 1989 (he's still here) and he told me that the
export regulations are UNBELIEVABLE now-a-days just on information, parts is a whole 'nother ball of wax.
I can understand you being upset with McMaster Carr, however, you have no idea how much of a hassle they have to go through to ship
you parts. I do agree perhaps they should have sent you an email advising you that your order would not be fulfilled.
I have read all the responses to your original email and I find the information supplied fascinating, the only person who had
provided you with accurate information is Jim Hupy.
By the way, please note the tone of both messages from Tawanda, it is respectful and matter of fact.
Bottom line: your beef is with the US Government not McMaster Carr.
Regards,
Rob M.
Sydney, Australia
AUS '75 Avion - The Blue Streak TZE365V100428
USA '75 Avion - Double Trouble TZE365V100426
-----Original Message-----
From: Gmclist [mailto:gmclist-bounces@temp.gmcnet.org] On Behalf Of Espen Heitmann
Sent: Tuesday, December 16, 2014 12:28 AM
To: gmclist@temp.gmcnet.org
Subject: [GMCnet] McMaster-Carr really ??
As some of you know so do I live in Norway and have a forwarder I use for the items I buy in the us, this have worked just fine for
over 20 years.
So as I am restoring my GMC and have it completly tored down I thought it would be nice to replace all the frame bolts and so on, I
was recommended to use McMaster-Carr so I went to their web site and placed an order for almost $ 300 (yes there is a lot of bolts
on the GMC), everything went just fine until today when I went back to their web site to check the status on my order.
It was not there, no trace of it at all, luckely I had printed out the order and I sent their customer service a email asking if
they please could advise what happend to my order.
This is the answer i received :
Hi Espen,
Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from our established customers.
This decision also applies to orders shipping within the United States, because it is based on the final destination of the items.
We cannot accept this order or future orders.
Tawanda
What ???? I have been ordering all kind of stuff from the US for decades and this is the first time I have heard that it would be a
problem to order nuts and bolts due to US export regulations from any company or reseller.
So yes I am pretty angry, I spent a lot of time placing the order and there was nothing that said that they would not ship out of
the US, it did actually say that they would take international orders..
So is there any other company out there that you would recommend, that will ship to my forwarder ?
_______________________________________________
GMCnet mailing list
Unsubscribe or Change List Options:
http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
Regards,
Rob M. (USAussie)
The Pedantic Mechanic
Sydney, Australia
'75 Avion - AUS - The Blue Streak TZE365V100428
'75 Avion - USA - Double Trouble TZE365V100426
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| Re: [GMCnet] McMaster-Carr really ?? [message #267597 is a reply to message #267595] |
Mon, 15 December 2014 13:51 |
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Loffen
Messages: 1087
Registered: August 2013
Location: Norway
Karma: 1
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Senior Member |
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I do not agree with you Rob, yes on some items there is regulations, her you can se and read the list http://www.bis.doc.gov/index.php/regulations/export-administration-regulations-ear
However 99% of items sold in the us is not on the list, like nuts and bolts, each country has it's own list of what is not allowed but that is the importers responsibility, I have been doing imports and exports for years, from the US and Asia (Yepp HK and Shenzhen to)and usually there is only problems with chemicals, explosives, food and firearms. regular over the counter items in the US is no hassle to export, if it was it would be in violation of several trade agreements made by the US.
In my mind there is only one reason why McMaster-Carr will not export and that is that they do not care, they have good US sales and see no reason to expand.
1973 23' # 1848 Sky Blue Glacier called Baby Blue and a 1973 26'-3 # 1460 Parrot green Seqouia Known as the Big Green,
And sold my 1973 26'-2 # 581 White Canyon lands under the name Dobbelt trøbbel
in Norway
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| Re: [GMCnet] McMaster-Carr really ?? [message #267617 is a reply to message #267606] |
Mon, 15 December 2014 17:44 |
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USAussie
Messages: 15912
Registered: July 2007
Location: Sydney, Australia
Karma: 6
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Senior Member |
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Bruce,
You are 100% correct this is a BUSINESS!
Keep in mind that Tawanda noted; "Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only
from our ESTABLISHED CUSTOMERS." I took "ESTABLISHED CUSTOMERS" to mean large accounts.
As noted I got a similar message back in 2002 and I realized that what they probably did was look at the amount of profit they
earned from guys like me placing "nickel dime" orders from overseas and decided that the cost / effort to sell to us considering the
tightened export controls out weighed the profits earned.
Keep in mind the old business adage that you earn 80% of your profits from 20% of your customers.
When I can't find something I need for my GMC here in Australia I contact one of my "MATES' in the USA and ask them to buy whatever
it is I want from McMaster Carr and then ship it to me.
And that's that!
Regards,
Rob M.
Sydney, Australia
AUS '75 Avion - The Blue Streak TZE365V100428
USA '75 Avion - Double Trouble TZE365V100426
-----Original Message-----
From: Bruce Hislop
I ran into this about 5 years ago with McMaster-Carr. My opinion is they have lots of business and can't be bothered.
Example, Digikey Inc. They sell electronic components and equipment (near the top of the list of controlled items). I can buy lots
of electronics for very little $$$ and shipping is $8.00Cdn to Canada and I get it the next day. They have an efficient system that
handles all the paperwork required.
FYI anyone in Canada needing fasteners, try Spaenaur Inc in Kitchener Ontario.
www.spaenaur.com
--
Bruce
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Regards,
Rob M. (USAussie)
The Pedantic Mechanic
Sydney, Australia
'75 Avion - AUS - The Blue Streak TZE365V100428
'75 Avion - USA - Double Trouble TZE365V100426
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