Home » Public Forums » GMCnet » [GMCnet] I give up. (Onan)
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| Re: [GMCnet] I give up. (Onan) [message #190943 is a reply to message #190937] |
Wed, 21 November 2012 06:10   |
Robin Hood
Messages: 1078
Registered: April 2011
Karma: 3
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Senior Member |
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Hee! :)
I am in Nashville for Thanksgiving with my wife's family. Had some
unforeseen expenses and payday ain't till Friday. So I haven't been able to
justify buying a new pump. Ive never returned anything to NAPA, will they
really replace it?
I feel like I'm very close to getting her starting and running right.
No more alcohol whilst working! :)
On Wednesday, November 21, 2012, Larry Davick wrote:
>
>
> I fear after his last tipsy episode - our Hero has gone on the wagon and
> in his sensible state foregone the Onan for the time being.
>
> I'm eagerly awaiting our next episode where our Hero not only gets the
> Onan to purr, but to produce enough electricity to froth ice, juice, and
> Tequila into a dandy trash can sized Margarita.
> --
> Larry Davick
> A Mystery Machine
> 1976(ish) Palm Beach
> Fremont, Ca
> _______________________________________________
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--
Robin Hood
Jackson, MS
2003 Buick Lesabre
1968 Pontiac Catalina
1978 GMC Royale motorhome
1977 GMC Palm Beach motorhome
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| Re: [GMCnet] I give up. (Onan) [message #190951 is a reply to message #190943] |
Wed, 21 November 2012 08:06 |
powerjon
Messages: 2446
Registered: January 2004
Karma: 5
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Senior Member |
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Robin of the Hood,
Yea, take it back to NAPA, they should replace it without issue.
JR Wright
78 Buskirk Stretch
Michigan
> Hee! :)
>
> I am in Nashville for Thanksgiving with my wife's family. Had some
> unforeseen expenses and payday ain't till Friday. So I haven't been able to
> justify buying a new pump. Ive never returned anything to NAPA, will they
> really replace it?
>
> I feel like I'm very close to getting her starting and running right.
>
> No more alcohol whilst working! :)
>
> On Wednesday, November 21, 2012, Larry Davick wrote:
>
> Robin Hood
> Jackson, MS
> 2003 Buick Lesabre
> 1968 Pontiac Catalina
> 1978 GMC Royale motorhome
> 1977 GMC Palm Beach motorhome
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J.R. Wright
GMC GreatLaker
GMC Eastern States
GMCMI
78 30' Buskirk Stretch
75 Avion Under Reconstruction
Michigan
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| Re: [GMCnet] I give up. (Onan) [message #190960 is a reply to message #190943] |
Wed, 21 November 2012 09:23 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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NAPA is the worse auto parts place that I know of for returning anything. You must take it back to the same NAPA store that you bought it at and you must have a receipt. If you meet those requirements they will take it back.
I had a water pump that failed in under a year abd was warrantied. They refused to exchange it because I had no receipt. So I had a friend that needed the same pump. So I bought one for him and kept the receipt. Then about 3 months later I returned my bad one with the second receipt and they readily exchanged it.
One other thing, each NAPA store sets their own prices. That is why when you look up something on the NAPA web site, they require what store you will be using before a price is displayed. Almost all NAPA stores have gone out of business in my area. There are are still two left. One in my county and one in the next county west. The one in my county is always cheaper on any item I have ever looked up.
Take it back with the receipt and they will give you a new one.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: [GMCnet] I give up. (Onan) [message #191006 is a reply to message #191000] |
Wed, 21 November 2012 15:24 |
Robin Hood
Messages: 1078
Registered: April 2011
Karma: 3
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Senior Member |
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Dunno if I have the receipt. Maybe. I hate to be that guy that returns
things.,. At least I won't be asking for a refund. I'll be happy with
another one of the same pump. It doesn't cost enough to be worth a hassle
over.
On Wednesday, November 21, 2012, Rob Mueller wrote:
> Robin,
>
> Take off your GMC hat and put your solicitor (lawyer) hat on.
>
> I can understand that you need a receipt that makes sense and is
> reasonable. However, is the requirement to return it to the same
> store you bought it from legal?
>
> Napa IS a NATIONAL chain and if someone buys something in NY and then
> moves to CA it seems to me unreasonable to make them bring it
> to a store in NY.
>
> Regards,
> Rob
>
> -----Original Message-----
> From: Ken Burton
>
> NAPA is the worse auto parts place that I know of for returning anything.
> You must take it back to the same NAPA store that you
> bought it at and you must have a receipt. If you meet those requirements
> they will take it back.
>
> I had a water pump that failed in under a year abd was warrantied. They
> refused to exchange it because I had no receipt. So I had
> a friend that needed the same pump. So I bought one for him and kept the
> receipt. Then about 3 months later I returned my bad one
> with the second receipt and they readily exchanged it.
>
> One other thing, each NAPA store sets their own prices. That is why when
> you look up something on the NAPA web site, they require
> what store you will be using before a price is displayed. Almost all NAPA
> stores have gone out of business in my area. There are
> are still two left. One in my county and one in the next county west.
> The one in my county is always cheaper on any item I have
> ever looked up.
>
> Take it back with the receipt and they will give you a new one.
>
> Ken
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>
--
Robin Hood
Jackson, MS
2003 Buick Lesabre
1968 Pontiac Catalina
1978 GMC Royale motorhome
1977 GMC Palm Beach motorhome
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| Re: [GMCnet] I give up. (Onan) [message #191007 is a reply to message #191000] |
Wed, 21 November 2012 15:38 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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Rob, that is not the problem. One store does not have access to another stores sales records. This reason for needing a receipt. They also do not keep any records of their sales. In fact they have no idea who they sold anything to.
They are a nation chain of franchises. The closest one to me is owned by a couple of brothers who also own a used car operation and a Harley dealership. They also own a very nice airplane with a corporate pilot. Around town they are known as the piranha brothers.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: [GMCnet] I give up. (Onan) [message #191018 is a reply to message #191006] |
Wed, 21 November 2012 17:42 |
jhbridges
Messages: 8412
Registered: May 2011
Location: Braselton ga
Karma: -74
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Senior Member |
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The one positive point about Advance/O Rielly's/AutoZone is warranty. They ask your phone number, give them the busted whatever, and they hand you another one. All their stores use the same customer database.
--johnny
'76 23' transmode norris
'76 palm beach
From: Robin Hood <loxley@gmail.com>
To: "gmclist@temp.gmcnet.org" <gmclist@temp.gmcnet.org>
Sent: Wednesday, November 21, 2012 4:24 PM
Subject: Re: [GMCnet] I give up. (Onan)
Dunno if I have the receipt. Maybe. I hate to be that guy that returns
things.,. At least I won't be asking for a refund. I'll be happy with
another one of the same pump. It doesn't cost enough to be worth a hassle
over.
On Wednesday, November 21, 2012, Rob Mueller wrote:
> Robin,
>
> Take off your GMC hat and put your solicitor (lawyer) hat on.
>
> I can understand that you need a receipt that makes sense and is
> reasonable. However, is the requirement to return it to the same
> store you bought it from legal?
>
> Napa IS a NATIONAL chain and if someone buys something in NY and then
> moves to CA it seems to me unreasonable to make them bring it
> to a store in NY.
>
> Regards,
> Rob
>
> -----Original Message-----
> From: Ken Burton
>
> NAPA is the worse auto parts place that I know of for returning anything.
> You must take it back to the same NAPA store that you
> bought it at and you must have a receipt. If you meet those requirements
> they will take it back.
>
> I had a water pump that failed in under a year abd was warrantied. They
> refused to exchange it because I had no receipt. So I had
> a friend that needed the same pump. So I bought one for him and kept the
> receipt. Then about 3 months later I returned my bad one
> with the second receipt and they readily exchanged it.
>
> One other thing, each NAPA store sets their own prices. That is why when
> you look up something on the NAPA web site, they require
> what store you will be using before a price is displayed. Almost all NAPA
> stores have gone out of business in my area. There are
> are still two left. One in my county and one in the next county west.
> The one in my county is always cheaper on any item I have
> ever looked up.
>
> Take it back with the receipt and they will give you a new one.
>
> Ken
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://temp.gmcnet.org/cgi-bin/mailman/listinfo/gmclist
>
--
Robin Hood
Jackson, MS
2003 Buick Lesabre
1968 Pontiac Catalina
1978 GMC Royale motorhome
1977 GMC Palm Beach motorhome
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Foolish Carriage, 76 26' Eleganza(?) with beaucoup mods and add - ons.
Braselton, Ga.
I forgive them all, save those who hurt the dogs. They must answer to me in hell
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| Re: [GMCnet] I give up. (Onan) [message #191042 is a reply to message #191014] |
Thu, 22 November 2012 02:32 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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| Robert Mueller wrote on Wed, 21 November 2012 17:23 |
Ken,
I'm confused (nothing new)!
If you keep your receipt you CAN return it to a different store than the one you bought it from?
Regards,
Rob M.
|
I bought an item on the road in Wyoming at a NAPA, when I tried to exchange it (with receipt) under warranty at the only two NAPA stores left in my area, both refused. Both said it had to go back to where I bought it. My assumption from that experience is that this is a normal practice for NAPA.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: [GMCnet] I give up. (Onan) [message #191046 is a reply to message #191042] |
Thu, 22 November 2012 07:45 |
Ken Henderson
Messages: 8726
Registered: March 2004
Location: Americus, GA
Karma: 9
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Senior Member |
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I think the independence of NAPA store precludes remote returns. On the
other hand, while on the way to Amana, around St. Louis, I thought the
alternator was failing so I stopped at O'Reilly's and bought one, intending
to return the core wherever I decided to change it out. By the time I got
home I realized the problem was not the alternator so I took it to the
local store and got a full refund. Two weeks with a free spare. That's
why I rarely shop at NAPA (plus the fact that NAPA does not offer 10%
military discount like the chains).
Ken H.
On Thu, Nov 22, 2012 at 3:32 AM, Ken Burton wrote:
>
> I bought an item on the road in Wyoming at a NAPA, when I tried to
> exchange it (with receipt) under warranty at the only two NAPA stores left
> in my area, both refused. Both said it had to go back to where I bought
> it. My assumption from that experience is that this is a normal practice
> for NAPA.
> --
>
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Ken Henderson
Americus, GA
www.gmcwipersetc.com
Large Wiring Diagrams
76 X-Birchaven
76 X-Palm Beach
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| Re: [GMCnet] I give up. (Onan) [message #191048 is a reply to message #191042] |
Thu, 22 November 2012 08:03 |
 |
Matt Colie
Messages: 8547
Registered: March 2007
Location: S.E. Michigan
Karma: 7
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Senior Member |
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| Ken Burton wrote on Thu, 22 November 2012 03:32 |
| Robert Mueller wrote on Wed, 21 November 2012 17:23 |
Ken,
I'm confused (nothing new)!
If you keep your receipt you CAN return it to a different store than the one you bought it from?
Regards,
Rob M.
|
I bought an item on the road in Wyoming at a NAPA, when I tried to exchange it (with receipt) under warranty at the only two NAPA stores left in my area, both refused. Both said it had to go back to where I bought it. My assumption from that experience is that this is a normal practice for NAPA.
|
Napa's are a very strange situation.
Some shops are company owned and others franchise. I live in striking range of two of each and the local warehouse. One of the franchise is better than the other three by a lot, but somethings they just cannot accommodate. I can usually get those things from the warehouse store. There is a storefront on the warehouse. I know I can take back a defective part to one of the better franchise regardless of where purchased.
All told, if I had a warranty issue, I would prefer it be with either O'Murrey's or AutoZone. They both are more accommodating.
Matt
Matt & Mary Colie - Chaumière -'73 Glacier 23 - Members GMCMI, GMCGL, GMCES
Electronically Controlled Quiet Engine Cooling Fan with OE Rear Drum Brakes with Applied Control Arms
SE Michigan - Near DTW - Twixt A2 and Detroit
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| Re: [GMCnet] I give up. (Onan) [message #191053 is a reply to message #191046] |
Thu, 22 November 2012 08:38 |
k2gkk
Messages: 4452
Registered: November 2009
Karma: -8
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Senior Member |
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I'm not sure of the amount, but when I show my retired
military I.D. card at NAPA in Midwest City, OK. I get
a pretty good discount. I THINK the NAPA store MAY
charge me the same price as they do to the repair shops.
I usually use O'Reilly's, Advance, or AutoZone for most
stuff. I had to buy an alternator for our Ford Explorer
from O'Reilly's in Branson West, MO a year or two ago.
The alternator warning light has been coming on every
once in awhile and I couldn't find the receipt. I checked
with my nearest local O'Reilly's and they found date of
purchase, etc. in the computer and they said if there was
a problem, bring it in for an exchange. Pretty good reason
to shop there. Advance and AutoZone are also good about
any returns. Not sure how good their stuff is, though!
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
~~ ~ D C "Mac" Macdonald ~ ~~
~ ~ Amateur Radio - K2GKK ~ ~
~ ~ USAF and FAA, Retired ~ ~
~ ~ ~ Oklahoma City, OK ~ ~ ~
~~ ~ ~ "The Money Pit" ~ ~ ~~
~ ~ ~ ~ TZE166V101966 ~ ~ ~ ~
~ ~ ~ '76 ex-Palm Beach ~ ~ ~
~ www.gmcmhphotos.com/okclb ~
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
______________
*[ ]~~~[][ ][|\
*--OO--[]---O-*
> From: hend4800@bellsouth.net
> Date: Thu, 22 Nov 2012 08:45:43 -0500
> To: gmclist@temp.gmcnet.org
> Subject: Re: [GMCnet] I give up. (Onan)
>
> I think the independence of NAPA store precludes remote returns. On the
> other hand, while on the way to Amana, around St. Louis, I thought the
> alternator was failing so I stopped at O'Reilly's and bought one, intending
> to return the core wherever I decided to change it out. By the time I got
> home I realized the problem was not the alternator so I took it to the
> local store and got a full refund. Two weeks with a free spare. That's
> why I rarely shop at NAPA (plus the fact that NAPA does not offer 10%
> military discount like the chains).
>
>
> Ken H.
>
>
>
> On Thu, Nov 22, 2012 at 3:32 AM, Ken Burton wrote:
>
> >
> > I bought an item on the road in Wyoming at a NAPA, when I tried to
> > exchange it (with receipt) under warranty at the only two NAPA stores left
> > in my area, both refused. Both said it had to go back to where I bought
> > it. My assumption from that experience is that this is a normal practice
> > for NAPA.
> > --
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| Re: [GMCnet] I give up. (Onan) [message #191058 is a reply to message #187867] |
Thu, 22 November 2012 09:40 |
JohnL455
Messages: 4447
Registered: October 2006
Location: Woodstock, IL
Karma: 12
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Senior Member |
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I have liked NAPA over the SOB chains as they are last of the flavor of a real counter guy type AP. And they have Synpower. I usually cant find the receipt as when you do the job you figure you won't have to do it again. Wrong
John Lebetski
Woodstock, IL
77 Eleganza II
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