Home » Public Forums » GMCnet » [GMCnet] McMaster-Carr
| [GMCnet] McMaster-Carr [message #168927] |
Tue, 08 May 2012 13:13  |
GMC_LES
Messages: 569
Registered: October 2009
Location: Montreal
Karma:
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Senior Member |
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> Just a heads up for anyone who resides outside of the US and has been purchasing from McMaster-Carr.
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> They have tightened up their screening methods and are refusing to process any additional orders if they suspect that the goods will be used outside of the US.
> I have been a customer of theirs and been shipping my orders to a freight forwarder for over 10 years. They have decided to no longer ship to any known freight forwarder that is possibly associated with Canadian customers. I gave them a call and they told me that if the Credit card, the shipping address, The Customer's ISP, or the customer themselves is suspected to be from outside of the USA, they will no longer sell to them. I called them today and questioned their practice and even stated that I own a US property and often use their products on that property. They asked why I didn't use my US property address to which I replied that it is my weekend retreat and there is nobody there to recieve packages during the week.
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> I asked if they wanted my money and they told me, "We tell this to lots of customers on a daily basis, Sorry, we no longer wish to sell to you!!" They use the reason that once they are aware that their goods could be leaving the country, they are liable to heavy fines if the wrong items cross the border. I think their reasoning is weak as I am the one who would be importing the goods into canada for personal use and if the customs agent doesn't like what I am importing, it is my problem, and they will typically just confiscate the item in question.
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> The funniest part of this is that when they refused my last order, they stated that they could only sell to "established Canadian customers". If i've been doing business with them for over 10 years, what am I considered? They now are only interested in selling to "established Canadian commercial customers".
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> So, from this point forward, if i require something from McMaster, I would need to have a US resident purchase the items I need and receive them at their address, then re-ship to me at my US freight forwarder. Any one willing to do so?
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> Does anyone know of any other supplier that is comparable to McMaster in price and assortment of goods?
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>
> Thanks,
> Les Burt
> Montreal
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Les Burt
Montreal
1975 Eleganza 26ft
A work in Progress
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