| Re: [GMCnet] New RV quality [message #325231 is a reply to message #325215] |
Fri, 20 October 2017 20:32   |
richshoop
Messages: 190
Registered: April 2017
Karma:
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Senior Member |
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Ken: an alternate response to his "let's spend $10,000 per coach" mantra should be "Spend $5,000 per coach on employee training" and you won't have the warranty issue!
----- Original Message -----
From: "Ken Henderson"
To: "GMC Mail List"
Sent: Friday, October 20, 2017 3:07:39 PM
Subject: Re: [GMCnet] New RV quality
Re: The quality problems buyers see.
I suspect many manufacturers use the philosophy the founder/president of
Safari (previously a VP of Beaver) presented in response to my, and other
recent buyers', complaints at the owners meeting in 1998, almost verbatim:
"We allocate $10,000 for warranty work on each and every coach we sell.
That's more economical than setting up a dedicated quality control
department...". HONESTLY!!! Can you imagine anyone having the audacity to
admit to a room full of owners that they have that little respect for those
owners and their time? Wish I'd had a tape recorder running!
Sure 'nuff, it took me a solid year to "finish building" that coach. For
example, the engine quit running 7 times during our 200 mile trip home with
it the day we bought it. Things went down hill from there.
But we did wind up enjoying it for 9 years (8 of which we also used the
GMC).
Ken H.
On Fri, Oct 20, 2017 at 4:19 PM, Gerald Work wrote:
> A bit of a different take on this subject. Between 1998 when we purchased
> our first motor home, a Beaver Patriot, and now, motor homes became longer,
> much heavier and the sides have been penetrated in numerous places for
> slides. None of these bode well for something that lives in an earth quake
> zone!
>
> Construction methods didn’t change much so most are still a floor mounted
> to a chassis, walls fastened to the floor, a roof fastened to the walls
> with a front cap (penetrated for a monster windshield) and rear cap about
> the only anti-rombus agent present.
>
> When we purchased, a big coach was 40 feet, had one slide, weighed between
> 30k and 40k pounds, had no tag axle and offered reasonable net carrying
> capacity. Now a big coach is up to 45 feet long, pushes 50k pounds, has
> tag axles and still may not have much carry capacity at all. Ever more
> batteries to power the electrical loads, and ever bigger engines to carry
> the weight all add up to ever more flex raising havoc with the structure.
>
> No wonder the apparent quality has diminished.
>
> Jerry
> Jerry Work
> Kerby, OR
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