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[GMCnet] Here I sit. [message #147219]

Thu, 20 October 2011 18:45

Richard Denney

Messages: 920
Registered: April 2010

Karma:

Senior Member

On the I-295 ramp to the Capital Beltway, in my Ford Flex, out of gas. I
have been here since 4:00 PM. It took 55 minutes to get Good Sam to
understand where I was...no street name, no address, no milepost. There
system cannot work without that. It's like trying to buy a part at
Autozone--"what make and model?" After elevating to a supervisor, they
figured it out. They spent the next 20 minutes trying to find a service
provider, before telling me they'd call me back. After another 15 minutes,
they called and told me Automotive Rescue of Fairfax would be here in 45
minutes. They called 45 minutes later and said they were at an intersection
on the other side of the Potomac and where was I? I told them and they told
me they don't provide fuel service on freeway shoulders by policy. I told
them that if I was on a city street, I'd have walked and found my own damn
gas.

Back to Good Sam. Very apologetic, they'd find someone to deliver fuel and
call back. 30 minutes later, they called, and it will be 40 minutes. It is
now 7:40. In 15 minutes, I will have been sitting here four hours.

The Maryland service patrol will come when they get done clearing accidents.
We'll see who gets here first.

I'm done with Good Sam. This isn't just a lousy provider. This is an
organization that does not know to do what they do, and that does not follow
through. I've been paying for their service for 8 years, but now I'm done.

So, what's the latest? Is CoachNet through FMCA any better? Allstate could
not possibly be worse--but they probably use Affinity same as Good Sam.

Rick "ready to take Good Sam down" Denney

--
'73 230 "Jaws"
Northern Virginia
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[Message index]

		[GMCnet] Here I sit. By: Richard Denney on Thu, 20 October 2011 18:45
		Re: [GMCnet] Here I sit. By: Richard Denney on Thu, 20 October 2011 19:03
		Re: [GMCnet] Here I sit. By: Luvn737s on Thu, 20 October 2011 19:15
		Re: [GMCnet] Here I sit. By: Richard Denney on Thu, 20 October 2011 19:32
		Re: [GMCnet] Here I sit. By: USAussie on Thu, 20 October 2011 19:15
		Re: [GMCnet] Here I sit. By: Jim Galbavy on Thu, 20 October 2011 19:27
		Re: [GMCnet] Here I sit. By: Ken Burton on Thu, 20 October 2011 20:12
		Re: [GMCnet] Here I sit. By: WD0AFQ on Thu, 20 October 2011 20:33
		Re: [GMCnet] Here I sit. By: jaholland on Thu, 20 October 2011 22:53
		Re: [GMCnet] Here I sit. By: Ray Erspamer on Fri, 21 October 2011 07:44
		Re: [GMCnet] Here I sit. By: USAussie on Fri, 21 October 2011 08:33
		Re: [GMCnet] Here I sit. By: Ray Erspamer on Fri, 21 October 2011 09:01
		Re: [GMCnet] Here I sit. By: USAussie on Fri, 21 October 2011 09:06
		Re: [GMCnet] Here I sit. By: k2gkk on Fri, 21 October 2011 09:52
		Re: [GMCnet] Here I sit. By: Don A on Fri, 21 October 2011 10:00
		Re: [GMCnet] Here I sit. By: Ray Erspamer on Fri, 21 October 2011 10:35
		Re: [GMCnet] Here I sit. By: USAussie on Fri, 21 October 2011 15:27
		Re: [GMCnet] Here I sit. By: armandminnie on Thu, 20 October 2011 23:52
		Re: [GMCnet] Here I sit. By: Richard Denney on Sun, 23 October 2011 21:56
		Re: [GMCnet] Here I sit. By: Richard Denney on Sun, 23 October 2011 21:52
		Re: [GMCnet] Here I sit. By: Byron Songer on Sun, 23 October 2011 22:36
		Re: [GMCnet] Here I sit. By: jimk on Fri, 21 October 2011 00:26
		Re: [GMCnet] Here I sit. By: kingd on Fri, 21 October 2011 16:23

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